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January 2024 by Ronald Henson
I have not been able to receive my prescribed medication to alleviate long term symptoms for over 1 week now due to pharmacy incompetence in ordering. Switching pharmacies as we speak. This CVS drops the ball when it comes to patient care.
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December 2023 by cat sgekteril Murphy
I have been a customer of CVS in Woodriver Il for several years. I have watched the service decline. There are a couple of workers there that are great. The rest are horrible. That includes the pharmacist. You are not allowed to speak to the pharmacist and more than one person claims to be the pharmacist.
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May 2023 by Tammy Beckham
My mother can’t open her perception bottles,Tharp are really hard for the elderly to get open.need to change the tops on the elderly medicine.
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May 2023 by Terri Darr
Sharhondia helped me in the store today- I prefer not to use the self check out - she was courteous, kind and efficient.
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May 2023 by Osbin Portillo
Lazy workers declined my package because it “was over their 40lb limit” even though it was 29.3lbs.
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April 2023 by JunkDog
Best cvs in wood river hannah helped me purchase my items she needs a raise
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January 2023 by Tori E.
This CVS has done a complete turn around, I use to DRED coming in, they have a new manager and every time I speak to her she makes me feel SO MUCH more comfortable. She's nice and helps me with ANYTHING I need. I don't see just angry workers with attitudes anymore or a dirty store, it definitely looks more organized and I use to have to walk around to find someone to help me and now there's always someone at the front!!!! 10/10 KEEP THESE IMPROVEMENTS COMING PLEASE!!! I will definitely come here more often now!
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November 2022 by Robert Hicks
I was in the store around 9 am on 11/12/22, mind you if was about 32 degrees outside so I had a skull cap on. As I walked in the sales lady had this uncomfortable look on her face and didn't speak. I proceeded to get the things I needed and get checked out at the self check out. I noticed and customer comes in and that same sales lady greeted them loudly. I don't know why I wasn't greeted in the same manner. But the only difference I see is I'm an African American and the other person was not. We both have money thats known to be green or using a small card. Our money spends the same and should not be treated differently. I hada problem with her before but I ignored it, but not anymore. It's almost 2023 stop with the racial profiling.
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November 2022 by Ro Hi
I was in the store around 9 am on 11/12/22, mind you if was about 32 degrees outside so I had a skull cap on. As I walked in the sales lady had this uncomfortable look on her face and didn't speak. I proceeded to get the things I needed and get checked out at the self check out. I noticed and customer comes in and that same sales lady greeted them loudly. I don't know why I wasn't greeted in the same manner. But the only difference I see is I'm an African American and the other person was not. We both have money thats known to be green or using a small card. Our money spends the same and should not be treated differently. I hada problem with her before but I ignored it, but not anymore. It's almost 2023 stop with the racial profiling.
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July 2022 by Audrey Gorline
Every time I pick up my medications here the pharmacy staff is pleasant and helpful. Had to deal with workman’s comp for a work-related surgery my fiancé had to have, and the pharmacist on staff was so helpful and nice and helped me feel less stressed with the situation!
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July 2022 by Dana Marmino
I recently had my prescriptions sent over here from Walmart because it’s closer to my house. Now everyone is confused and don’t know what to do. The tall pharmacist is mean and rude in person and on the phone. I need my medicine. They told me they had everything taken care of but I can’t get a prescription filled. They all seem irritated to have to do anything. Clean house with that whole crew.
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February 2022 by Haley Holmes
recently moved to the area and due to my insurance, I have to use CVS. I never had any issues with them until moving here and utilizing this store. the one lady in the pharmacy, I think her name is dawn? (curly hair and glasses), is beyond RUDE. first time I got my scripts she said they wouldn't be ready for 2 days because she had to call the other CVS and pull my scripts and she hated doing that? I wish I could just disregard parts of my job that I hate, but I digress. then today I tried to fill my scripts for the second time. called them in at 9 am and said I needed them by 1 or 2, was told that's no problem. I get to the drive thru at 3:30 and the same witch is at the window and tells me it will be at least another hour and that was the soonest. when I questioned this due to having called 6.5 hours earlier, she literally threw the phone and said "just talk to the pharmacist then". absolutely awful customer service. the only saving grace at this store is the pharmacist. he is always kind and friendly, although idk how with employees like that around. as a healthcare worker myself, I advise our patients against using this location unless absolutely necessary.
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November 2021 by C P
The drive thru situation is atrocious, and has been since before the pandemic. They only use 1 of the 2 lanes. The drive thru takes forever because they allow people to pull up and wait for the prescription to be processed from start to finish, as opposed to dropping it off and coming back through the line once it's ready. It's not unusual to see the drive thru 3-6 cars deep.
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October 2021 by Landon Marcum
Andrea and Dawn are absolutely the worst pharmacists I have ever had the misfortune of meeting. They are rude, judgmental, and unnecessarily standoffish. My wife and I called to check on my wife's prescription, Dawn answered, and we were rudely informed that it would take 2 or 3 hours, and when we told them we had no vehicle and stayed in Granite City, they brutally said that it wasn't their problem. We decided to come in and wait for the prescription hoping to cut down our wait time.We waited behind a man in line and overheard the pharmacist, Andrea, tell him that his prescription would be 15 minutes, if he waited. Though when we got to the register, Andrea told us that it would be quite a while before my wife's prescription was ready, and refused to explain to us the difference as to why we had to wait, but the man didn't. We waited in the store for a inconceivable two hours before we were finally given the prescription.
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September 2021 by SurpriseLily
Made online appt for booster. Got here 5 min early. Lady came on time to assist me. Told their system had been down didn't know anything. The lady didn't even have mask on nose. I left won' be back. Aren't friendly are they!
