CVS Health is conducting coronavirus testing (COVID-19) in select states. Tests are limited to eligible individuals, and minors under 16 must be accompanied by an adult. The company offers lab testing and rapid testing, but high demand may cause lab delays. The CVS in Wood River is praised for its great customer service, with one employee, John, going above and beyond. However, some customers have found the prescription bottle caps to be difficult for the elderly to open, suggesting a need for changes. Recently, the CVS has undergone a positive transformation, with a new manager who makes customers feel more comfortable. The store is now more organized, and there is always someone available to assist customers. The pharmacy staff is also described as pleasant and helpful, even when dealing with complex situations like workman's compensation claims.
There is a gentleman here that is beyond rude. They actually fired the one girl that was amazing and kept this Joker! I’m actually so blown away, I’ll go to the bathalto location. You lost an amazing employee that went so far over and above for someone who couldn’t care a less for anyone. Dits on his phone behind... read full comment
June 2024
Great store, close to home! One complaint: When they started doing Covid-19 tests in the drive-thru the cars behind them never have a clue as to what the holdup is. There were 3-4 cars behind me that simply left. Bad idea! After sitting in line forever, I finally drove around and got in another line inside the store.
March 2024
The CVS in Wood River has great customer service. My favorite person is John who is always going over and beyond the call of duty. Good help is so hard to find these days in our digital age. So, when you find someone who makes everyone feel special you have to give them a "high five" for excellent service. Keep up the good... read full comment
