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August 2024 by Jason Raider
Richard (Winnekta Location) was exeptionally knowledgable, helpful, patient and professional! Thank you!
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August 2024 by Tom Schuyt
I had a really excellent experience with Fitness Warehouse buying a Precor elliptical. First of all, Richard and Boris were a delight to work with. Kind, informative, and attentive throughout the entire process. Secondly, the reconditioned machine they picked for me is a great one...it's only "gently used" and arrived to me reconditioned, clean, and in excellent condition. Richard handled everything with personal attention, and Boris even called me on a Saturday night to check whether the machine had arrived yet...how many companies do THAT! All told, a wonderful experience and I'd do it again.
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May 2024 by Nicholas Graziano
Potential customers please read! The owner Rich, as well as his employee Boris will give you the run around, have no issue taking your money for the product, with little to no regard on whether you receive the correct product or if your even satisfied with the equipment. We are a fitness service company in New York hired by Wisthoffs Fitness Warehouse to install a Life Fitness elliptical at a customers residence. We take pride in our service and work hard to maintain a level of complete satisfaction from our customers, holding the utmost level of professionalism. Upon contact, Wisthoffs Fitness Warehouse communicated well, relying details on the service. The installation went well due to our experienced service team but the customer pointed out that the elliptical sent was the not the elliptical that she had ordered. After a month or two, we received a follow up service to return to the residence to swap out the Life Fitness elliptical with the correct model. The customer mentioned to us many times that she was extremely upset with Wisthoffs Fitness Warehouse that they had switched the equipment on her and that it took forever to get the issue resolved due to the fact she was being ignored. Once the service was complete and the customer was taken care of, we were never paid for our services which included three visits to the residence, packing materials needed to re-crate the equipment for shipment, as well as the hours of labor provided on site. When it came time to follow up on payment, Boris never answered his emails. There were about 6 emails sent regarding follow up on payment. I had Rich on the phone multiple times with the promise that payment would be in the mail with the payment never arriving. Wisthoffs Fitness Warehouse could have built a last relationship, in which we could be a reliable resource to install their equipment within the New York area, as well as us being a resource to them providing their information to customers to select equipment from their site. We will, under no circumstances recommend this company to any of our customers. This company is fraudulent, unprofessional and do no care about their customers.
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April 2024 by Richard Stern
I purchased a refurbished Precor elliptical trainer from Boris at Fitness Warehouse. It was a great buying experience. I was given lots of information at the time of purchase. The delivery process was two-steps, and the time to delivery was several weeks, likely due to the time required to refurbish a unit. My elliptical was very carefully packed and first delivered to my garage on a pallet. A couple days later, technicians came and set the unit up in the room I use as a gym. The unit is in great shape and works perfectly. I am delighted. From beginning to end, my elliptial purchase was handled professionally and attentively. Thank you Boris and Fitness Warehouse!
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April 2024 by Laura F
I had a great experience with this company. The elliptical is awesome. We had terrible trouble with the freight shipping company and Richard and Boris were very helpful in finally getting it delivered. I'm sure they were tired of my calls but they remained kind and helpful. The shipping company sent the wrong item and left my elliptical on their shipping dock! It looks great and works perfectly.
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April 2024 by Dennis Ford
Freight Brokers Beware!!!!
Do not extend credit!!!
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October 2023 by Tod Forbess
Purchased a Precor 800 series treadmill. FIrst class refurbished gym equipment. Service from Boris and Richard was excellent before, during and after sale. Purchase with confidence.
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August 2023 by Robert K.
This is a totally untrustworthy company who stole my money. I would not do business with them. They did not deliver equipment and would not return my money. Total crooks.
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July 2023 by Robert Kelly
This was a very bad experience I would not want any of you to repeat. I paid for equipment over 6 months ago. After multiple delays, they said they would refund my payment. Despite repeated attempts and promises, they still haven't credited my account. So - They took payment, failed to ship what I paid for, and have failed to credit my account - basically stealing my money.
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October 2022 by Terry F.
Great company to do business with. Promptly responded to my initial outreach requesting information on a Stairmaster purchase; the entire sales process was super easy and they kept me updated on the shipping while the Stairmaster was being delivered. The machine arrived in immaculate condition and it works great. Can't say enough good things about Richard (who runs this company) and this organization.
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April 2022 by Doug F.
Be careful, I warn you not to deal with this company and to do further research into them. I am not sure what is going on here but they appear to be selling items they do not have in stock at the very least, and holding people's money for long periods of time in order to try to find the item or something. It is a strange operation. Unless you can confirm they have your item in stock ready today, do not deal with this company. I was lied to on three separate occasions and they ended up holding thousands of dollars for months. Strongly advise you to avoid this company.
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March 2022 by Douglas F
My experience with Fitness Warehouse, ********, ** is the worst experience I have had with any company in my 36 years of life so far. I purchased an item I believed was in stock and available, ready to be delivered as soon as possible. I was contacted by the company and told the item would be on its way in a week. What ended up occurring was the company strung me along for many weeks, holding my money and stating that my item would be dispatched imminently. Months ended up passing before I became extremely alarmed at being lied to regarding dispatch dates and it became apparent through contacting the company that they never had the item in stock. Therefore it appears they are running some kind of dropshipping operation, or selling items which they do not have in stuck and are yet to source but not being up front with their customers. I urge you to avoid doing business with this company at all costs and to read the experiences others have had, particularly the reviews on ****** as many people seem to have had extremely negative experiences with this company.
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March 2022 by doug faber
BUYER BEWARE...UNTRUSTWORTHY - Do not purchase "reconditioned" equipment from them. They do not honor their warranty.If you investigate Wisthoff Fitness Warehouse on the internet, you'll see that their BBB accreditation was SUSPENDED in the fall of 2021, yet their website still falsely displays a AAA+ rating! Do not trust them.I experienced repeated broken promises, literally dozens of unreturned calls from 3 different employees (Richard, Rich and Boris) and I still have an inoperable machine, over 18 months later.I purchased a "reconditioned" Precor Elliptical Trainer - 835 model. The unit arrived in June of 2020 with a dead battery, a flawed drive assembly, an error producing Elevation Motor (the ramp wouldn't operate correctly) and dangerously unstable arms (the pads we "walk" on). They initially conceded that the unit "should be replaced." Then they reversed course and "promised" to repair it.After a year of calls, one of the 3 major issues was eventually attended to - replacing the arms. During the replacement their technician actually over-torqued the bolt during the install and the bolt sheared 90 days later.The machine is now entirely inoperable. The other 2 issues were never attended to, even after committing in July of 2021 to ship the parts "next week." In January of 2022 they lied and said "everything shipped last week." When I challenged and asked for the tracking number - mind you this was after several unreturned phone calls - they confessed that "they were wrong and the parts didn't actually ship; they had the wrong parts"(yes, after 7 months of saying they'd ship within a week).They're either the most incompetent and overwhelmed employees or they're entirely deceitful. Either way, they're untrustworthy; but they can be trusted to take your money and charge your credit card.A perfect illustration of a Lose-Lose relationship. None of us benefited from this relationship.Terribly disappointed and cheated out of $4k. They can make this purchase right by refunding my money.
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January 2022 by Nman01
Kind of sketchy. Had good price online for a rower that I contacted about. Manager assured me they were authorized retailers. While asking another retailer if they could price match, they stated Wisthoff is in fact not an authorized dealer. I then contacted the maker of the rower directly about this who confirmed that they were not authorized.I would not trust a dealer who would lie about that kind of thing, especially on equipment costing thousands of dollars. Who knows what condition they come in or if it is a complete scam?
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July 2021 by Bill P.
Thanks and compliments for service! When my twelve-year-old, long out-of-warranty elliptical was thumping and wobbling, I called Fitness Warehouse for advice. I reached Richard, who could have just told me it was time to replace it, but he sent me AJ, who patiently and clearly showed me where the problem was and how he was fixing it. Their attentiveness and knowledge saved me over a thousand dollars through inexpensive and expert repair. When I get to shopping for new equipment, I'll certainly keep Fitness Warehouse in mind.
