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January 2024 by Chloe B.
My recent experience at Walgreens left me frustrated and highlighted various issues. The candy pricing, often marked as 2 for $3, lacks clarity on mix-and-match options. Cashiers dismiss concerns about confusing prices, creating a frustrating shopping experience. The return policy adds to the frustration, as there's a lack of clarity on returning items to the same store. Despite being told by a customer service representative that I could return items to any store, attempting to do so resulted in system errors and confusion. Furthermore, my attempt to seek assistance through customer service was unproductive. The initial representative assured me that I could return items to any store but abruptly ended the call without transferring me to in-store support. Subsequent attempts through the online chat option failed, leaving me on hold for 25 minutes when I called the in-store support number. Pricing and return policies should be clear, and if something is mismarked the customer should always be given the price listed To add to the headache, the pharmacy at Walgreens is seriously short on staff. Big shout-out to the pharmacy techs--they're doing their best. But, with not enough pharmacists, low medication stock, and a flood of Covid vaccine appointments, it's a hot mess. Picture this: just one pharmacist juggling prescriptions and Covid shots. It's a recipe for chaos, making the whole pharmacy experience a bit of a wild ride. Walgreens needs to get more hands on deck to help out and make things smoother for both customers and their hardworking pharmacy techs.
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November 2023 by Joseph trucco
After making appointment for Covid vaccine was unable to receive the vaccine due to paperwork and computer issues related to Medicare.
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November 2023 by Julia S.
The staff is uncooperative and the pharmacy is run very inefficiently. I requested a Rx be renewed on a Sat. It is now Thurs. and the doctor had not been contacted. They said it was ready and it wasn't. I have been there 3 times now.
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October 2023 by A R.
Vaccination process is broken and disrespectful to customers. Appointment times are NOT honored. 30 minute delay including 15 minutes just to check in. Appointments should not be scheduled every 5 minutes if Walgreens can't serve customers at that pace! Next time CVS!
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September 2023 by Andrew T.
All around terrible pharmacy. Not enough staff. Staff that's there are understandably agitated. There's ALWAYS an issue...they never save my insurance info/card...it takes over an hour to process a vaccine...they can't keep popular medications in stock. Not going back. I recommend spending your time at any other pharmacy.
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September 2023 by stephanie p.
They NEVER answer their phones. Unbelievable. You'll be on hold for an hour before being disconnected.
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June 2023 by Kate T.
This is solely for pharmacy. The store for others needs is just fine and the checkout staff are quick and efficient. Pharmacy is abominable.
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April 2023 by John M.
Walgreens is having shortages of prescription drugs. They have a responsibility to keep drugs stocked. I think their corporate people are less productive now that they are working remote. Covid is essentially over. What excuse is there for not keeping people healthy by keeping the shelves stocked with drugs??
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November 2022 by Shangwu Xiong
Personally I think it’s a very good Pharmacy + Drug Store.
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September 2022 by Doug F.
They need more people helping in the pharmacy area, lines are always long. If issue arise with one person, no back up to help at register.
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April 2022 by A B.
Pharmacy department is total chaos. One of the employees, she knows who she is, is always combative and going off on customers. Today she said she's too old for this s**** how so very Professional of her. I have a word of advice, there are people that are looking for a job, so if you don't like your job then quit and give someone else the opportunity that would be grateful to receive a paycheck.
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April 2022 by Dan H.
As a place to get soda pop, cookies and potato chips it is fine. But the pharmacy is in very bad shape. I use the Walgreens apps to keep track of my prescriptions. It kept telling me there was an issue with my prescription. But not what the issue was. So after 3 days I called the pharmacy. I was told that the issue was resolved and I could pick it up the next day. Next day I went to the pharmacy and was told it was out of stock and I could pick it up 2 days later. When I told the check out person what I was told on the phone, all that was said was, "oh' and then dropped. Their service is very bad. Their system does not work. One person on checkout and several people in the back while the check out lane kept getting longer and longer. The check out person asked those in the back for help but nobody came out.
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June 2021 by Tanner H.
They were rude to me for no reason, they have 5 registers and are fully staffed yet if more than 2 people are checking out their items it gets back upped. I go here often and decided to write this review after using the pharmacy for the first time. I just transferred my prescriptions here and they yelled at me because they thought I was looking for my prescription to get filled immediately. If they had listened before speaking they'd know that I was just checking to see that they were going to the right location.
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January 2021 by Kendall R.
bought one item for $20 and they taxed me $17. ridiculous. my total came out as $37 so i had to walk all the way home and get more money.
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November 2020 by lisa m.
Writing this live. Scheduled flu shots through app: got here on time...But prescription pick ups and the immunization lines are merged and looong) no sign indicating this), so everyone is waiting a really long time and it's moving very slowly. We get to the counter 25 mins later and they say that they don't make appointments, it's first come first served. What!? Then you have to wait around 10 mins for someone to register you since apparently "only one person is trained on how to do that", which consists of entering your (brief) form info, period. Then they come back and try to get me to register a second time, having apparently entered my information twice instead of entering my husband's and mine. They are short staffed, probably for Covid reasons, and we have been here for over half an hour now. So inept. I don't know if any other Walgreens that does it this way. Usually they have a sign in screen in the clinic area and you sign in and go and when they call your name. I would advise against coming to this Wags for an immunization shot, or plan to be here for a while. So we will skip the flu shot in favor of voting...what a ridiculous choice to have to make!
