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November 2023 by Bryan Caspersen
Don't use them. When I moved in it was 75/ mo and I was told I would be refunded any part of the month remaining when I moved out. New guys took over, jacked the rate to 136/ mo. And guess what, no refund. Classic bait and switch. Sometimes owes me $96…
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October 2023 by Monty Payne
Paul and Heather went out of their way to assist me on a last minute critical request. They are extremely professional, knowledgeable and respond quickly to questions/requests.I highly recommend their location for both business and storage needs.
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August 2023 by Cynthia Dodick
I LOVE US storage center in Wilmette.The staff is incredibly helpful and accommodating. We are in transition and we needed a place to combine households. US storage had the perfect size unit.Paul and Heather are gems. Whatever they get paid, I don’t think the company pays them enough.? I was not paid to say that.So glad we chose them!
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August 2023 by Comrade Cool
Heather & Paul were extremely helpful, kind and friendly. Really appreciated them looking out for me, and providing excellent service. Would rent from them in a heartbeat.Thanks guys!
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August 2023 by Nick Paul
Great place and Paul does an amazing job, not as good as that Nick guy but still pretty awesome. I met the new girl Heather she's an absolute delight. I'm glad I choose US Storage Centers, they made me feel welcomed.
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August 2023 by Linda Brash
Nick was amazing. I walked in desperately in need of packing paper, which it turns out they don't sell. He found some anyway and let me have it. Thanks, Nick!
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July 2023 by Paul Castellucci
Since changing ownership from Chicago Northside Storage to US Self Storage last Fall, my rent was increased twice and is now double what is was before the management change. This is not a market adjustment, as the online advertised price is still half, but a clear money grab from a longtime customer. After I vacated, another month's rent was charged for clean-up they didn't even do. I know because the gate is always open and you can walk right in. Just ask the droves of lawn crews that are always mulling about their vehicles there.The business model is simple: get you in cheap, get you on auto-billing, jack up your rate. All of the positive reviews happen to mention the manager by name? Buyer beware.
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June 2023 by J.E. Meyer
Nick was very kind and very personable to me and my 4 college-student friends! He offered us water and boxes and even gave us advice on how to lock up our unit. Very friendly guy, and excellent customer service.
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June 2023 by Tristin Saito
Great experience! Nick did a fantastic job explaining to us and providing with help when we needed it. It was extremely convenient to store everything into our unit, and there were no issues at all.
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June 2023 by Cynthia Gonzalez
Nick is the best!! Very helpful and knowledgable with all of mine and my company’s storage needs! It’s always such a pleasure to speak with him and am glad he’s working at this facility.
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May 2023 by Ankur Mathur
Been at this place for 4 years now and it’s safe / secure thus very much appreciated that. At the same time Nick has been a blessing and really been focused on trying to be customer oriented helping us resolve the usual issues that arise with public spaces.I sincerely appreciate his approach, attitude and creativity. Makes a welcome change from what you usually get at storage facilitiesIf you are looking for a spot then you should call Nick. He’ll do you proud …
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May 2023 by Greg Johnson
Nick was great: super positive and friendly. He quickly and efficiently signed me up to a clean, spacious and affordable storage unit. Overall, my experience has been easy and hassle-free.
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March 2023 by Gela Altman
Nick was very helpful and knowledgeable. He was also friendly and gave us water and lemonade. He could not have been nicer. I recommend him and the storage facility highly.
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February 2023 by Chris Piskule
Nick was a great help finding me my storage unit. I showed up half an hour before closing and he showed me several units without rushing me. By the time I found "the one," he stayed an hour past closing. Very patient and courteous! Also, the facility is very clean and well lit.
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February 2023 by Alexis B
Very convenient location and off the busy streets. Terrific staff who couldn’t be more helpful. Elevator, which is right at a garage door, and the availability of carts made everything very easy. We only used it for 3 months but can highly recommend US Storage.
