“⭐️⭐️⭐️⭐️⭐️
Ace at the T-Mobile Willowbrook store is someone who truly goes above and beyond.
He walked me through every detail of switching from Verizon — clearly, thoroughly, and with zero sales pressure. He was completely dedicated to helping me navigate a complicated situation, and I immediately felt I was in good hands.
But what truly blew me away?
When I came back to the store near closing time, Ace was already off the clock — he had left for the day. But the moment he saw me returning, he turned his car around and came back to the store just to help me finish what we had started.
That’s not just customer service — that’s character.
Huge respect and gratitude. This is how trust is built.”
“I've never had better service in a phone store than the service my mom and I received today at this store from Niah and Johnny, I seriously cannot recommend this store enough! Niah made us feel so comfortable and she had us cracking up she is so funny, just overall super personable. Johnny was amazing as well ith helping personalize our plan as we switched from at&t to Verizon, he seemed to genuinely care about every customer. The promotion prices were just the cherry on top, I couldn't believe we got top of the line phones with top of the line data for such an affordable price, it was like a dream! My only regret is that we didn't make the switch sooner. I will forever remember this wonderful experience today and I will be recommending Verizon to everyone I know. Thank you Niah and Johnny, truly you were a blessing helping us out today and I hope you get the recognition you deserve!!!”
“Oniyette made my experience amazing! She really cares about the customers. She cared for every detail and every other person in the store. She is very personable and made the process easy. So glad I ended up going to the Willowbrook store!”