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July 2024 by Patrick Shifley
I would give a lower review if I could.
I am a State Farm Policy holder and Barb Murray is my agent. Another State Farm customer hit my vehicle and admitted fault.
When State Farm corporate accepted my claim but refused to cooperate, I called Barb for assistance during business hours, I had to leave a voicemail. I received a call from a staff member several business days later asking me what the problem was, and was unable to answer my questions and promised a call that never happened.
Multiple calls for help, and multiple calls with State Farm, and multiple calls to Barb with no return call. State Farm accepted the claim but contradicted themselves in writing (total/not total lease extended/not extended), but no one would talk to me.
I am Patrick Shifley, a long term State Fam policy holder with one car claim. My car was damaged by a State Farm driver who admitted fault. No one would help me or even call me back when I called in.
Barb will take your money and not help you,
State Farm is terrible, and will not help their policy holders.
Just go somewhere else.
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June 2024 by Lynn Levan
I highly recommend this location willow springs State Farm office. The staff is very attentive.. Barb and Amber are both very knowledgable, cost effective and value their customers.
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October 2023 by Ed Kazupski
Very friendly and easily took care of the issue I needed help with.
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October 2023 by Edward Kazupski
Excellent care… Amber and Barb the best
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October 2023 by S S
Excellent customer service! Thank you.
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October 2023 by Katy Bombard
Always helpful and friendly! Especially Amber!
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October 2023 by Richard Meister
Very friendly and professional state farm office!
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October 2023 by Joe Karanosky
Amber is excellent to have as my insurance agent! Answers all my questions so I understand them.
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September 2023 by Barbara Sutton
As a long term client, I have always found the Barbara Murray State Farm Insurance Agency to be extremely responsive to our needs, both large and small. No matter whom I speak with, they are knowledgeable, informative, and most of all, kind. I value this agency as a partner in the protection of our home and automobiles.
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September 2023 by Cheryl Scanlan-Hartman
I have been a customer of Barb Murray’s State Farm office for many years.I can’t thank Barb & Amber and the rest of the staff for their help & support in meeting my insurance needs. If I have a question or issue, I can contact the office and I get immediate support and resolution.I enthusiastically recommend them for you insurance needs.
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September 2023 by Janice Salerno
Barbara was great to work with. She has saved us a lot of money and we are very thankful especially because my husband and I are retired. If you need insurance and are shopping around give her a chance to give you a quote.
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September 2023 by Orlando Gutierrez
Had a great experience today with my State Farm agent! Amber is amazing, she helped me change all my policies to SF with such ease.
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September 2023 by Matt Janus
Very attentive and will work with you to get you the best coverage for you. I spoke with Amber today and she was the best! Would recommend them to anyone that needs insurance.
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September 2023 by jamie whitfield
Every time I call, my agent Amber has been helpful to answer all my questions and she is very pleasant.
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September 2023 by Giedre Lazauskas
Pleasant and helpful staff!
