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December 2023 by Robin R.
I ordered an item online. When I went to return the item I was told that it was a "marketplace" item so they would not return at the store. I was told I had to contact the "seller". The seller did not allow a return in the allowed time. They kept directing me to the website to start a return which was never available. I contacted Walmart online and was told that a refund request was sent to the seller. I never received a refund. I contacted Walmart AGAIN and was told I was out of the return time and I would not get a refund. I will never shop at Walmart again, in store or online. It is completely unacceptable to sell an item on a store website and make a customer deal with the other sellers when there is a problem. If I have a business and sell products from different manufactures, I would need to stand behind the products that are sold in my store. I would not be directing customers to the manufacturers when there is a problem.
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November 2023 by Katie C.
It would've been nice to know they were closed for thanksgiving. Hours online say open, so I drove over and the doors are locked. It sucks because the same thing is happening to many families. It's an inconvenience for those who live far from Walmart.
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September 2023 by Patricia F.
Terrible customer service and management. Employees are not knowledgeable and then lie to management that they didn't say something that they did. DG in customer service all but called me a liar and said that her staff is trained and know the rules so they wouldn't say something that's not true (they did). I don't care as much that I wasted 1hour driving there just to come back empty handed but definitely expected more accountability especially from a manager. I ended up asking the store manager to pull my call up just to be told they don't record phone calls. Matt (store manager) was very dismissive of the situation as well. I now remember why I'm a Target girl. I'lol be going back across the street to Target for all my needs.
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August 2023 by Ruth G.
They keep asking my receipt in the register and they just saw that we pay asking if we pay the water refill and keep touching the top of the lid. Very unprofessional those two joker in self check out the other one name ryan. I did not get the Indian lady that keep touching the lid of the water
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July 2023 by Ryan C.
The local Walmart on Lake Cook Rd., is my favorite low-cost option for all of my household staples. The store is well-staffed, clean, and I know I'm getting better prices than the nearby target. When I once had an issue with double swiping an item at checkout, it was quickly resolved at the customer service desk. And during the pandemic, their pick up service was flawless. I can't think of anything to criticize at this location.
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June 2023 by Bill R.
Worst service ever. I've tried to order food delivered because I've had surgery and cant go out. I've never had a WORSE experience trying to this except when I tried once before. Surprised Walmart can find so many people who could care less about service, but this is the place. I've tried twice to order food since I had surgery and can't leave the house. If you want the worse possible service, call walmart in mt prospect , not super center. Great f you can go there, awful if you can't and need decent service. not here. After trying over a 2 week period, I give up. Never has worse service EVER. Bill R.
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March 2023 by N W.
Go to a different Walmart if you need vision help. Cuz their service is slow and they hide behind covid delays in price hikes but I know that tax free covid relief was given in groceries and school supplies but I couldn't find it on receipt except charged. It should have been clear how to ring up taxes if some alleviated for consumer. But I don't even think you can complain because if they knew there was a problem but they didn't know how to fix? Unacceptable
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November 2022 by Aditya J.
A place to shop, eat, and spend time with family. Great clearance prices, there's always someone to greet you and make you feel good about shopping there. They've always accommodated me when I'm there. The prices there are amazingly cheap but good quality! The cleanest, well-organized Walmart I have ever been to. The store layout was great and it was easy to find what I needed. It was really busy when I was there, yet the check-outs were moving quickly and employees were helping customers. I always leave feeling satisfied & successful. I know that I received top-scale service, quality merchandise and the best bargain.
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August 2022 by Kat V.
Went to this Walmart and the cashier charged me 5 times for 1 box of pasta-DID NOT VOID, $16 worth of artichoke that I did not buy. Granted I was unloading my cart and did not pay attention until I got home and went over the receipt, but what the heck? It's too late now to go back and get a refund but that's totally irresponsible on his part. I didn't know I needed to watch the cashier like a hawk. Not bashing the store since it was a cleaner Walmart, but the cashier did not care since it wasn't his money. I'd rather go across the street to target from now on.
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June 2022 by Kevin P.
This Walmart used to be great until they did away with the regular checkouts. It seems every time we are forced to use the self checkout something goes wrong and we have to wait for the issue to get resolved. Sam Walton is rolling in his grave over this fuckery. If I wanted to go to a crappy Walmart I would have gone to The Niles location.
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May 2022 by Rebecca L.
Yesterday I came here and I bought groceries for the whole month. It's been a month since I've been here because I'm too busy with my 1 year old baby and my husband will be the only one who will go here and do our groceries. Since my husband is at home and will take care of our baby I'm the one who will buy groceries. I Am familiar with this place and nothing has changed. They have different sections but dome inventory was not organized and some are empty. I just grab some milk, cereal, cookies, condiments, eggs, chocolate, chips, kitchen products, comfort room products and many more. I also went to the fruit and vegetable section. I think I bought everything I need. So I went to the counter and paid for it. While waiting for my turn I went to another area to buy a box of sushi.
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February 2022 by Lalit Gupta
Pathetic service go for Walgreens drive thru
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February 2022 by Alin S.
I'm impressed, very impressed. It's hard to impress me with a big box department store with groceries in it but the Wheeling super center is impressive. They have a grocery section that is on par with a major grocery chain, the only thing they lack is their own sushi department, which I would be apt to trying shortly after debut if it came to become something. They have a good selection of fish but could use more pre seasoned fillets in the selection. I found anchovies and other delicacies that are difficult to find at the local discount grocery chain without any problem and their giant cartons of eggs are something no house should go without for breakfast stock. I'd like to see more in terms of import foods, tofu and other Asian essentials would be nice. Maybe I overlooked them in the myriad of a selection of foods. I hate naming competitors but I'd say the selection of product was on par with a Kroger branded chain grocery store. While we didn't need much from other departments it was nice to find out that Walmart is now a good grocery one stop shop. Years ago I didn't have this opinion of them and thought selection was limited and things seemed unusually cheap. Now things are most definitely on par with large chain grocers. We had no trouble finding a checkout lane in their plethora of self checkout lines and they had regular lanes marked off as "Assisted Checkout" which struck a bit of a painful nerve with me. Elderly and disabled people don't need to be called out more and cashiers probably don't appreciate the oddity. A better wording would have been "Personal Checkout" or just leaving it as it was "Checkout" and "Self Checkout" was fine. The whole addition of assisted to it, kind of sticks in my craw. Since I can't take stars off by the half I'm leaving this a 5 star review but technically they get a 4.5/5 from me. Overall an A grade to A- grade store.
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November 2021 by T And K R.
Used to love their curbside arrangement. Staff always helpful and prompt. However....just discovered the curbside location is no longer along the corner side where very limited traffic goes. Now the curbside requires staff to come across two lanes of cars and for us customers we now have to cross in front of the entrance. I wonder how long before a staff member bring things out gets hit by a car!! Such stupid location. Why not expand the previous location? There was plenty of room. Whoever decided on the new location must have no concept of the real life logistics.
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September 2021 by John B.
This Walmart has reached a new level of innovation in customer service--not providing any at all! It's genius! They allow you, the customer, to do all their work for them, saving untold sums of money and energy. This really shows their care for the planet. Let me tell you a story. I was in need of a HUGE amount of paint for a home improvement project (1 gallon), in a very obscure color (pre-mixed gray). Wheeling Walmart didn't have it. So I drove to Vernon Hills Walmart. They didn't either, but were able to mix the right color for me. At least, they would have been had the machine not broken as soon as they put the paint in. Again, saving all kinds of energy--thanks, Walmart! I took my unmixed bucket of paint BACK to Wheeling Walmart (gorgeous drive, btw), and waited ONLY 25 minutes at the paint desk for help to come. The three people who "called for help" while I waited? I see now what they were doing, and I salute them. It's part of Walmart's prospective employee screening process. It's how they find the real go-getters. I said to myself, "You're on, Walmart!" So I went behind the counter with my bucket of paint, started the machine, and mixed the damn thing myself. I eagerly await your call, Walmart.