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December 2023 by Caleb
We held the 2023 RCA here. With a large hall that can accommodate more than 1500 people, it is possible to hold large-scale conferences. Parking is also free, so you can park comfortably. The rooms are clean and the hotel staff is friendly.Rooms: The rooms are clean
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November 2023 by Genevelyn
Nice hotel! I always check my bed and this time was no different. There was hair on all the pillows. After calling front desk, they had someone bring fresh towels. The rooms were clean otherwise. Loved the inside pool which is great in cold weather. There is a Starbucks downstairs. Two fitness rooms. Nice area. Dispensary & Massage spa next door. Restaurant connected to the hotel.
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November 2023 by Tommy Lee
The room appeared to be somewhat dusty, which was disappointing, as a clean and inviting room is a fundamental expectation for any hotel stay.As I walked through the hallways, I noticed a peculiar smell of ozone, which was somewhat unsettling. The aroma wasn't the pleasant, fresh scent I had anticipated, and it did impact the overall atmosphere.The condition of the furniture in the rooms was another concern. It seemed like the furnishings had seen better days, with signs of wear and tear that detracted from the overall comfort and aesthetic.Furthermore, the wallpaper in some areas was peeling off the walls, which gave the impression of a neglected maintenance issue. It's essential for a hotel to maintain its interior decor to provide a comfortable and visually appealing environment for guests.Despite these drawbacks, the Westin Hotel did have some positive aspects, such as its convenient location and friendly staff. Additionally, they can accommodate large venues and is surrounded by eatiers.
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November 2023 by Chester Liu
PILLOW ALERT!I am a side sleeper and I need to sleep with a thin pillow. However each room here is provided with only thick fluffy pillows that look nice but are really painful to sleep with. I woke up in the middle of the night with a stabbing pain on the side of my neck because the pillow was too thick. I slept the rest of the night without a pillow. It was miserable.The next morning I went downstairs and spoke with management. They said they only have one standard type of pillow and there were no other options with Westin. I've stayed at many other cheaper hotels and they have always had thinner pillows if you ask for them.I'd really like my money back.
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November 2023 by Frannie Dee
October 2023. Room 618. They didn't VACUUM the rug floor in the room. It was disgusting. They took our wet, used towels off our bed and re-folded them and put them back on the rack as if they were fresh. Ignored the Do Not Disturb sign on the door.
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September 2023 by R G
Nice hotel, friendly staff, great beds and a (very busy) Starbucks in the main lobby. Would like to see some basic things replenished when room service comes in. Ex. creamers for the coffee machine, complimentary water and body lotion. Not sure if they typically don't, but I'm on a premium floor so wouldn't think this is 'extra'? Appreciate the fresh towels and made bed.
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August 2023 by Jim Di SILVIO
We stayed overnight to attend a wedding at Chevy Chase Country Club. The room was nice but it was obviously a smoking room in the past which was difficult for me. Still a nice stay.Rooms: Nice but odorous.Noteworthy details: Nice shuttle and valet service.
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August 2023 by Belma Hakirevic
This is one of the best hotels I've ever stayed at, and I travel A LOT. The staff is so kind and helpful, and the rooms are beautiful, comfortable, and so clean. I always look forward to my stay here, and find it to be such a lovely, relaxing, and enjoyable hotel. Nicholas and Cristina remember me when I arrive, and always check in to make sure my stay is going well. Staying here feels like home. The restaurant is delicious, as are the few restaurants right around the hotel. Can't say enough amazing things about this gem of a hotel other than that I can't wait to come back!
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July 2023 by Peter S.
This hotel is very large, and so groups will often be staying – during the summer months especially, that might include many youths and/or sports teams. Also note that the hotel is pet-friendly. We were forced to change rooms late at night due to unattended dogs next door barking constantly, which seriously soured our stay. However, hotel staff were accommodating, the rooms were comfortable, and there are many adjacent restaurants, with the location also being convenient for many locales in northern Cook County or southern Lake County.
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July 2023 by Ace
I love it amazing rooms good service its a beautiful! My only concern is that when you have a message on your in room phone it flashes a red light until you listen to it. Other wise I thought it was one of the best hotels I have been to.
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July 2023 by Tyler Banh
We highly recommend The Westin Chicago North Shore if you’re looking for a hotel block to accommodate your wedding guests.The staff at The Westin Chicago North Shore deserve the highest praise for how valuable they were in making our wedding weekend as smooth as possible for us and our guests. Veronica Colpaert, the Social Sales Manager, coordinated a wedding block for our guests to book leading up to the wedding and facilitated delivering the gift bags that we had made for our guests. She was always friendly and prompt in her communication.In one particular situation, Gorges Dawood, the Director of Front Office, really saved us. There was a miscalculation on our part which led to us being short one room for our parents. He calmly double-checked all the records and found another room for us on the spot and gave us the same discounted rate as our current block. On the day before the wedding, the last thing we needed was more stress, and thankfully we had Gorges and the rest of the hotel staff who made everything great for us and our wedding guests.Our wedding was located at Chevy Chase Country Club, from which The Westin Chicago North Shore is conveniently located down the street. That significantly reduced travel time for us and our bridal party as we had a jam-packed day. It also significantly reduced travel time for our family and friends, many of whom travelled out of state to attend the wedding.Our wedding guests enjoyed the nice and clean hotel rooms at The Westin Chicago North Shore as well as the multiple dining options available within walking distance.Thank you, The Westin Chicago North Shore, for being an amazing hotel for us and our guests.
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July 2023 by 8822 Pleba
Great location . Inviting lobby with fresh flowers.Clean spacious room . Good room service. Convenient Italian restaurant downstairs . Hotel has impressive conference room what you can use for any ocasión.
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June 2023 by Sherif Pasha
This is a very good hotel, nicely located with clean and modern roomS. Staff are great and very professional. Thanks to everyone and special thanks to Ms.
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June 2023 by Joseph B. Nowak
We have stayed here twice now and it's always been pleasant. The rooms are spacious and clean and the beds are comfortable. The bathrooms same way, front desk staff is really nice as well. You can get this hotel for an amazing price on a good day! Definitely will be back. I really wish the hot tub would open up again however!
