-
October 2023 by Alan Newhouse
Walked in at 5:29 and they denied me a withdrawal after I filled out my slip because "it's 5:30 now". Tried to get quarters here several times and they're always out. The Buffalo Grove branch doesn't have these problems and is 5 minutes away, don't waste your time here.
-
October 2023 by T BONE
They say they put in $166.7% effort but if you have any issues all they do is give you a phone number and tell you to take care of it yourself
-
August 2023 by Richard Lange
Great service. Ahuram was terrific! Very friendly
-
August 2023 by Corey Sensor
Snotty woman works there. Tells me if i banked with 5/3rd. I'd know the rules about cash with draws. I know one thing im closing my account when i get home.
-
May 2023 by Jodi Steiner
They were too busy to open the door at 9 and me and another customer had to wait outside
-
April 2023 by Dave Bollinger
My disabled father banks here I asked to use the bathroom. They said it's only for customers.. I explained the situation and they didn't care. If I was debating about switching to them I am not anymore.... Terrible service father has a cane that takes him 5 minutes just to get in and out of the car...
-
September 2022 by fred wattanabeman
I was banking here before it became 5th 3rd. After years of coming here, I am still satisfied EXCEPT the drive in lanes are quite thin. I have a 07 ford pickup that squeaks thru with 1" clearance on side mirrors and the mirrors are small. I guess architects aren't as smart as they used to be.
-
July 2022 by Nameless
Everything requires either time or for us to go to a physical branch when we can't. Other banks let us close or lock an account/card without going there physically but apparently not here. This place is highly inefficient and while the customer service is polite, they're unfortunately not helpful. This is one of the worst banking systems we have ever used. We normally don't like leaving terrible reviews but this has crossed a line.
-
July 2022 by cnabueno64
Very good bank
-
March 2022 by mark leikam
I was banking here before it became 5th 3rd. After years of coming here, I am still satisfied EXCEPT the drive in lanes are quite thin. I have a 07 ford pickup that squeaks thru with 1" clearance on side mirrors and the mirrors are small. I guess architects aren't as smart as they used to be.
-
September 2021 by Vladislav Orlovsky
Probably the worse bank I ever dealt with. Very unprofessional services. Unreliable people. Totally useless interface and internet banking.
-
January 2021 by Mike D.
I have always had great Customer Service @ 53rd. Yes sometimes you have to wait and IF you have that INSTANT GRATIFICATION personality well then I have witnessed then you may have a bad day. Gloria has been my go to peron for a loooong time like 20 years long and now I have found others that I find I can count on that seem to be wearing multiple hats. I have witnessed BAD banks like the one down McHenry Rd which touts 3 Distinct Letters as a logo ......and I wont say more.
-
December 2020 by Elizabeth Fortune
Gloria , beyond slow and no customer value !!!!!!
-
November 2020 by blanca peralta
2 minutes agoCustomer service at this particular bank is horrible. 3 times now I've had bad experiences. What was the point of remodeling the bank to make it look nice if the employees are rude and lazy! This bank is close to my home but customer service is so bad I go to the bank in bg.
-
November 2020 by John Kim
Manager is knowledgeable about product.
