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June 2024 by Run On Fruit
Staff was friendly. Miss Andrea has helped me to do a wire transfer to foreign country just fine
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May 2024 by William Lockwood
I’ve been to this location twice in the past months, and there is one lady, she is a taller, she is very slow and knows zero answers to any question you ask her if she just really googles it, spent 10 minutes waiting for her, trying to recover her password, which she was typing right in front of me so I could’ve just write it down as well.
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April 2024 by Chris bules
Chase is probably the worst bank I’ve ever had to deal with. Horrible…. Horrible customer service
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March 2024 by M Hern
This is a complaint against bankers Andrea and Mr.Camyr or Kamyr at the Chase Branch 253 E Dundee Rd, Wheeling, IL 60090. Mr.Camyr refused to help me with my card saying " we close in 5minutes", even though at that time it was only 4:51P.M., which I told him. I then asked Ms.Andrea for assistance and she reluctantly obliged. However, Mr.Camyr then told Andrea not to help me and she told me that she will no longer help me with my card and that it was my fault for "choosing to use Apply Pay" instead of my physical card. Both of these bankers were rude, unprofessional and unaccommodating.
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February 2024 by Noelle Levitt
impossible to get in touch with. they consistently neglect the phone. I have tried them literally thirteen times in a row and no answer. then when I drive to the location just to get some help, it’s dead inside. they’re not even busy. what was the hold up on the phones then? I didn’t even have to wait to talk to someone there was no customers inside like at all. and then they tell me to come back in thirty minutes because the person I need JUST went on lunch break. like that’s the whole reason I called, so I can make an appointment and not have to wait thirty minutes and waste my time or go back another day. like it’s crazy. THIRTEEN PHONE CALLS IN A ROW and no answer. I go in and it’s not even busy at all. maybe I should work there, it must be nice to get paid for doing the absolute bare minimum and slacking all day ❤️ it’s really no wonder they have 2 stars on yelp
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February 2024 by Rachel Goat
Medium size bank. Nice customer service.
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December 2023 by Ivan Voukadinov
Great customer service from the banker Angela, highly recommended!
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September 2023 by Katie A.
This branch is such a waste of time and space. The tellers are absolutely the most disrespectful unhelpful people.
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August 2023 by Sobir Kurbonov
Normal
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May 2023 by Bob R.
This is my second review of Chase Bank today. In my other review, I mentioned we did not go to see a teller. We needed some papers notarized. At the other branch, we waited almost an hour before anyone acknowledged us, only to say there were no appointments. When we arrived here, the bank was mainly empty. We took a seat and waited less than 10 minutes before someone approached us. She said they were short-staffed for the day and had no notaries. While it was disappointing to know a bank had no one working there that was a notary, at least we didn't wait too long. The banker who talked to us was very nice and apologetic that they couldn't help. She suggested a specific branch, but we needed more time. My new plan is to make an appointment at my bank next Saturday. At least I'm confident they have notaries on staff.
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May 2023 by Art Popovych
Lady from drive-thru was very rude and strict, refused to help me with my question, but I went to another branch and they did it without any problems
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March 2023 by radoslaw l.
Not open on time! Very unprofessional! Don't know what is wrong with banks. Please respect time
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February 2023 by Christina Yisoo
I've had the worst experience at this Chase. What I've noticed is that employees at this branch prioritize certain clients over others. My observation is based on my own experience and the record of reviews left by other clients. At this branch, one employee claimed to be the manager. Her name is Barb. I noticed in our conversation, she was combative and disrespectful. I could not believe that a manager would behave this way. So, after my recent visit, I called the branch. For thirty minutes, my call went unanswered. When I finally got to a representative, it happened to be Barb. She never allayed my concerns with my visit to the branch, never promised to do better, never acknowledged how her behavior was not only rude but also inhumane. She hung up on me, promising a manager would call. She didn't record my information; she just wanted me out of her hair. When I did finally get through to the manager, he was nicer and responded in a way that seemed to acknowledge the inappropriateness of her behavior. However, I am concerned that Chase does not value their clients enough. If you have heard from other clients about her, why would you not offer training or some remediation? At this branch, they simply do not care.
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December 2022 by Robert M.
This bank needs to reevaluate who they choose to be the face of the company. There were only two employees with redeeming qualities at this location and as of recently, they are both gone. Meanwhile, they kept around a racist, rude assistant manager and an absentee manager. Horrible customer service, seems like the only thing they know how to say is "no." Save yourself the frustration and go to a different location.
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November 2022 by Kyle K.
Came in at 1:32 to open a checking account. Teller was very pleasant. Told us that it takes about 40 minutes and that they close at 2pm. Guess a new customer is not worth extra 10 minutes to stay behind and open an account for. Oh well..
