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January 2024 by Maral Sosi
Absolutely the WORST customer service I have ever received at a nail salon. I went the first time Christmas Eve day, Eddie, did not smooth out my nails, just let hodge podged the job and send me on my way. After 2 days the nails all cracked. I called and they told me to come in for a redo. I went back. This time they took their time (a little more to smooth things out and make it all look pretty). The tech stated that they put no chip top coat on dip nails because customers like the shine, and it holds. (never did that combo before) but took his advise. Less then 24 hours, the shine coat pealed off some of my nails. I called back again and explained the situation. The tech (Eddie) said he will have his manager call me back, he then hung up. I called back to ask when I can expect a call back today, his response was "7 days" . I asked if there was a manager on duty and he said everyone was on vacation. I said is it possible to refund or something as the salon is out of my way, he didnt offer any solutions. I said told him that I will be calling Amex and stopping payment and he said "ok" and hung up. I spent $60 plus tip for this mess. This is not what I expect from any salon!
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January 2024 by Dana Green
The pedicure was disappointing and lasted about 20 mins. The staff was polite the salon looked nice, so I was hoping for a better experience.
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January 2024 by Disha Patel
PLEASE DO NOT EVER GO HERE!!!!! I have been a loyal customer at Botti Nail Spa for almost three years, but my most recent experience compels me to write this review. I recently left the salon with severely damaged nails due to the inappropriate use of an e-file to remove gel. My nails, which have always been strong and healthy, are now temperature sensitive, painful, and prone to breaking.The following day, I returned to Botti, hoping for assistance or at least some form of acknowledgment. I was met with a complete refusal to help. The manager not only declined any form of refund but also made claims about his inability to contact the owner or issue refunds, citing that the owner was “on vacation” with no return date.In desperation, I also contacted other Botti locations, each conversation ending in tears and frustration due to their similar unhelpful responses. The lack of accountability and customer care is alarming and unacceptable. I write this review to caution potential customers!!!!!!!!!!
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October 2023 by Doowan Kim
Great staffs and services
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August 2023 by Tiffany Kim
I just got my nails done to start off the school year! Yuni did a set of pink chrome acrylics on me very efficiently and turned out amazing. Service was amazing and the place was very clean as well. I’ll definitely be returning here for my next set!
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August 2023 by Paris Jo
The lady who did my feet (I forgot her name) did an amazing job! I have ingrown toenails and I usually do it myself. I told her that I have it and she then went in and fixed up what I missed. She was so gentle and did a great job! I would go back to her.
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July 2023 by Ellen Schultz
What a lovely nail salon. One of the nicer ones I've ever been to. Clean, calm, totally relaxing. I'll be back.
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June 2023 by Susan Jang
DIP Powder and waterless pedicure only place that does perfectly in Chicago area! Thank you Botti, will be coming back again! Service was so good, and so clean insideServices: Waterless pedicures
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May 2023 by Ash
Love their service! Customer service is wonderful, I highly recommend seeing Cindy.
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December 2022 by Anna
I’ve been coming here for the longest time, and they always do an amazing job! My gel manicures usually last a couple weeks without any issues. Everything is always clean and the staff is super nice.Services: Gel manicures
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December 2022 by Amy Aguilera
This was my first time at this nail salon… highly disappointed. I asked for dip. I chose 1 plain color and 1 sparkle color for the accent nail. BE ADVISED: they charge you $5.00 if you want 2 different colors, which I never heard of before, I was shocked. I had color on from my last nail appointment and they charged me $10.00 to remove color from my nails… complete rip off. That’s almost double of what I usually pay anywhere else I’ve ever had my nails done. The most I’ve ever paid to remove nail color is $5.00. I paid $75.00 with tip for dip nails and NO DESIGNS. They do not do a good job with the dip, it’s very thin and it looks as if I just got a no chip manicure.If they have such high end prices, they need to have high end customer service and accommodations. You don’t get offered a drink when you come in, I didn’t even get a hand massage at the end…. Definitely will not be returning to this nail salon.Service: Dip powder
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November 2022 by Amy A.
This was my first time at this nail salon... highly disappointed. I asked for dip. I chose 1 plain color and 1 sparkle color for the accent nail. BE ADVISED: they charge you $5.00 if you want 2 different colors, which I never heard of before, I was shocked. I had color on from my last nail appointment and they charged me $10.00 to remove color from my nails... complete rip off. That's almost double of what I usually pay anywhere else I've ever had my nails done. The most I've ever paid to remove nail color is $5.00. I paid $75.00 with tip for dip nails and NO DESIGNS. They do not do a good job with the dip, it's very thin and it looks as if I just got a no chip manicure instead. If they have such high end prices, they need to have high end customer service and accommodations. You don't get offered a drink when you come in, I didn't even get a hand massage at the end.... Definitely will not be returning to this nail salon.
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November 2022 by Anna Nars
I’ve been coming here for the longest time, and they always do an amazing job! My gel manicures usually last a couple weeks without any issues. Everything is always clean and the staff is super nice.Services: Manicure
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October 2022 by Jane JaeHee Kim
I got no chip with the new fall season colors and she drew me this little kitty and a gorgeous art of a cat. The staffs were very kind and skillful. I would love to come back and get new nails and pedi again? Thank you so much??Services: Nail art
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October 2022 by 김순화
This place is amazing ~So friendly, knowledgeable, and accommodating. I will 100% be back, my nails are perfect
