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March 2024 by Susan Dyer
Stop ? telling customers items have been DISCONTINUED. Usually it’s because you don’t carry it anymore! Buy it directly from the Vendor, skip trip to store. Ulta is spreading itself too thin, not running from store to Target to find products anymore.
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February 2024 by Kate Swain
This review is specifically for the hair and makeup services I received. Emma C. did my makeup for a formal event. She was AMAZING! So sweet, listened to my concerns (I don't often wear foundation and was afraid of it being caked on), looked at my reference photos I had for some ideas, and was able to give me a gorgeous face of makeup! I would recommend her in a heartbeat. I was very impressed and the makeup lasted all night (applied at 1pm and event lasted until midnight with no issues!)CJ did my updo and it was fantastic as well. I had a few photos for ideas but basically said I wanted a softer updo with curls in a loose bun. She was quick, efficient, and my hair (that normally has issues holding a curl) stayed perfect all night.Overall, all the girls I encountered at the beauty/makeup/brow bar were are super nice and encouraging. I'm going to be returning for brow services. If you need makeup or hair done for a formal occasion that won't break the bank, I'd recommend these two at Ulta!
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February 2024 by savannah O'Keefe
Amazing associates!! Unfortunately I forgot the name of the woman who has helped me the past few times. But she helped me SOO much with my ulta account, something I've been struggling with for months. I really appreciate the extra mile she went for me. I also appreciate how helpful everyone in this store ALWAYS is no matter how busy it is. Great team here, and that's what matters!!
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January 2024 by Brianna Keller-Galley (Bri)
Michaela is awesome! She's a brow magician. This location is not close to me but it's worth it
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January 2024 by Dandi Lion
Tips if you want good service (or service at all) here:1. be skinny2. be pretty3. look richSeriously, I always feel like I'm being judged here. Nobody bothered to greet or help me at all today, despite me making my way through the store. In the past they lose interest as soon as you don't want whatever $40+ lipstick they're trying to sell you. Despite me being in the high end section (read: the section they care about), nobody could be bothered. It always feels like high school in here and I regret giving this location another shot. The worst thing is that I am not the only one who feels this way.Also, a lot of the testers were broken or shattered. There were not wipes to use for taking off samples you swatch.
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December 2023 by Mona Cadena
Cancelled my appointment without notifying me. They said they called me around 11am the day prior but I have no missed call or voicemail from the salon. I never got a cancelled appointment message like they insist they sent through the booking system. I showed up for my noon appointment since I had the confirmation reminder from earlier in the week and showed that to them, but nobody was able to take my appointment. They grabbed the sales manager (not even the salon manager) and she had a “not my problem” attitude. The stylists were a lot more empathetic, and it’s not their faults. Of course I am on the verge of freaking out because I took off work and never was made aware of the cancellation until I showed up. Thankfully the Naperville/Aurora location was able to take me same day. I prefer to go to the Wheaton location because it is close to home and I love the lady who does my brows there. But because of this experience today, I don’t plan on returning for any services.
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December 2023 by Yan S
The associate Kaitlin was so helpful! I was having issues purchasing something online and she was able to hold the item for me until I got there! Life saver!
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December 2023 by J D
Easy in and out
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December 2023 by Sharon “Little Sharon” I
Plenty of staff to help. Great customer service!
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December 2023 by Amy
This place sold me used eyeliner. When I called them to put one on hold to do exchange they told me no, but I went anyway because they said they had a lot in stock. When I went there they had 0. They probably didn’t have it anyway. Buyer beware at this location as they sold me USED makeup. Went to the Bolingbrook location and they were much nicer. I’ll be going there from now on. It’s worth the drive.
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November 2023 by Ron Lee
Fantastic service and great selection!
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November 2023 by Amy Moore
Rae did a great job with my eyebrows. I appreciated her expertise and quick, friendly service.
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November 2023 by Priscila Alvares
Went in for a haircut with CJ today and she was absolutely lovely. She did a beautiful job on my hair. I was growing out a bad haircut and she was able to completely fix my hair. Highly recommend her for future cuts
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October 2023 by Brooke Merrill
i’ve tried so many places to do my brows, but Rae always does them better then everyone else. Will be coming back!
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October 2023 by Eleni Mihalopoulos
Today Preet helped me, she was absolutely amazing!!!! Really knows how to make a wonderful experience for her customers!!!! She is truly awesome, thank you for all your help Preet.
