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February 2024 by James Caruso
The sales associate (on 2/20/24 at about 4:15 PM was super kind, friendly, professional, and absolutely helpful, and she offered the highest customer service experience. I bought professional shears for haircutting and a couple emery boards for my fiancé.The sales associate may have even been the manager, and even if she wasn’t, she had everything it took to the leading representative of this store.She receives five stars.The only reason I gave a four star review is because the Sally itself is very clean, but possibly can use little modern renovation upgrade. I know Sally is a beauty supply store, and it’s not going to be an Ulta, but it would be possibly nice to see a little modern upgrade in the aesthetics of the Sally beauty supply stores.
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February 2024 by Julia Nacker
I went into the store with no knowledge about what the heck I was supposed to get to dye my hair ash blonde. Thankfully the employee named Jordan came to the rescue! She was very understanding and patient with me and helped me figure out which bleach, toner, and developer to use since for my hair since it pulls so much red. Thank you Jordan for your excellent customer service! You deserve a pay raise!
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January 2024 by Ana Claudia Bendezú
It's temporarily closed and I made the whole trip for norhing
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August 2023 by Megan Thompson
normally i love this location. this time i walked in, was not greeted, then given dirty looks and attitude from the two girls working upfront. they made my experience horrible. i felt uncomfortable asking questions and even looking around. i ended up just leaving and going to ulta instead. i’ve never had this experience at sally’s and i don’t know if i’ll be going back sadly.
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August 2023 by L W
Nice selection of products and friendly staff
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April 2023 by J M.
I would give this 0 stars if possible. We asked employee at the Algonquin store for advice on haircolor. Instead of turning out "strawberry blonde" as we had wanted, hair turned bright copper-orange. Went to the Wheaton store the next day and asked the employee how color could be fixed. She said the color loomed horrible and sold us a product to remove the color. She advised that this product should be mixed with developer and sold us a bottle of that as well.Went home and applied product. Instead of removing the dye, it stripped the hair and took ALL color out of the hair in patches! Made an emergency visit to the salon at Ulta. Per the beautician at the professional salon, the original dye should have been mixed with blonde to get the desired color. We were also told that the color remover should NOT have been mixed with developer (only water) and could have caused hair to fall out! Spent 5 hours at the salon trying to get the hair color to look better and it will still take another visit to complete the repair.Called Sally Customer Care and they did not care. We were given nothing but lip service and the representative, JoAnn, "made notes of that". They do not want to take responsibility for untrained employees and would rather deal with the attorney that I will be hiring to get reimbursed for salon fees - and now punitive damages as well.
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March 2023 by Miss Linda
Ladys are always friendly & eager to help!
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June 2022 by Sandra
A lot of products and always have what I need for my hair!With employees, it depends on a day but I got great help few times (:
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February 2022 by Thew Lenway
I've been going to this Sallys for YEARS, no issue. Today I go in with my girlfriend, and the cashier Jasmine rudely cuts her off in the middle of giving her phone number for rewards, no big deal. Then before we go, Jasmine tells us to not be so rude the next time we come in. She then proceeded to try and argue that we were an issue, stating we gave her sass for asking what she needed repeated when she cut off my girlfriend. The manager, who has been very helpful every time we come in, came over and tried to apologize, but allowed Jasmine to continue to blame us of something that never happened and insult us. Screw this place, the one on 59 is better anyways.
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February 2022 by Julio Correa
The workers there are very nice and helpful, especially the one who was working in the register that day. She was respectful and very kind she help me pick out my hair products. 59 could never this location 10/10.
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February 2022 by Faded Ninja
New to this store, Jasmine helped me find exactly what I was looking for! She gave me a recommendation for a clipper and I was very satisfied with the product. Amazing service! Thank you!
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July 2021 by Monica Ogen
Staff was SO friendly and SUPER helpful!I felt very welcome at this Sally's and that hasn't always been the case! ?
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March 2021 by Natural Healing
They give poor advice. I went in looking for a temporary color. They pointed me to Clairol Professional Semi-permanent color. After a few weeks, my hair faded to a PINK!! It permanently stained my hair. After 35 shampoos, a professional color removing product, washing my hair with baking soda and dish soap, hot oil treatments, my hair is still pink. Went back in and was referred to Color Off. Google reviews on that product - horrible. It is bleach. My hair is already ruined, can't imagine what that would have done.To top it off, sales clerk was itching to get to the next customer.
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December 2020 by Bat Man
Girls are always very nice and helpful. Love shopping this store
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October 2020 by Shane xShawnx Peavy
Amazing products.
