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March 2024 by Neal Esposito
Equipment was plentiful and people were friendly place was clean
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March 2024 by AC 720
Do not go to this location. Requested to cancel my account over a year ago and they refused because of a balance and continued to charge me even though I had no access to club because of a balance. Scummy management dirty location Stay AWAY!
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March 2024 by Karina Guajaca Leon
It's all good, it would just be perfect if they added more press machine to do leg exercise.
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February 2024 by John B
I really like the gym and it has everything I need to get a good workout. I workout in the morning and it’s not packed which is great to not have to wait on machines. My only gripe is the cleanliness and employees. The place could use a cleaning in the men’s locker rooms. At one point there were Q-Tips in one of the changing stalls that were sitting on the floor for a couple days. You would think if the gym regularly cleaned the bathrooms this would not be overlooked. In regards to employees, one of the guys in the morning is visible and friendly and greats us at the door with a smile and friendly welcome. When he’s not there there is a girl that offsets his schedule that is never around. I don’t know if she’s sleeping in back but I see her for maybe 4 mins if at all the entire hour I’m there. You would think that part of operating a gym is customer service and greeting people and being visible in case people have questions or need help but this girl is never around. Tried to find her one day as all the locker room stalls were locked from the inside but nobody was around to help.
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February 2024 by Michael Reitemeier
Plenty of weights to use even as a guest
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December 2023 by Esther Corona
Ok so about 2 months ago I complained about the machines out of order and the facility dirty. Some have been repaired since and now working. But one has not. The Rotary Torso is still out of order-helloooooo. When is this going to be fixed??? Unbelievable. Smh
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December 2023 by Deborah Smyth
Started going for the tanning. Very clean facilities. Nice staff.
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November 2023 by Tasha Collins
I’m so sorry I have to give this a 3 and it would’ve been a 2 if the worker on call by himself last night wasn’t overly apologetic. So I am a member at another location in Aurora and since I’ve relocated to Wheaton decided to go in about changing locations. The moment I walked in I was so surprised how small it was compared to all the others I’ve visited. Wow is all I can say. I stood at the front desk for almost 10 minutes waiting for someone to come greet or inquire my needs. Finally a worked came from behind from warming up food (I understand but he should not be the only worker). I can’t really had a workout experience due having change locations but after yesterday I’m not so sure.By the way the worker was very nice.
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October 2023 by Laura Galto
My husband and I both supervised staff and notice good service. When we go to the gym, Adam is one employee we always see taking care of things. He is cleaning windows, floors, wiping down equipment and taking care of members. He does what he can to replace knobs that are missing on equipment (probably due to theft) for making adjustments. He also tackles the unpleasant task of cleaning the men's restroom, which is always in need of attention.This morning, he was there with Joseph and Chris. All three were pleasant to talk with and personable; taking care of members and cleaning.One last comment. If Planet Fitness is a judgement free zone - why does their "Lunk Alarm" criticize power lifters and body builders? And by the way, have never heard it go off when the members are dropping weights.
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August 2023 by Joe Lopresti
The people are nice, and it has a lot of cardio equipment. Unfortunately that is about the most positive thing I can say. This gym is no longer keeping pace with other Planet fitness in the suburbs. Size is medium compared to newer spaces, it feels a bit cramped. There are some other issues that really keep me from coming back. There is some deep down dirt on the floors around the machines and in the smaller spaces. Nobody does a deep clean at this location. There are tears and worn down parts in some machines. The curl machines especially are awful. Worn through pads on one and grindy clunky feeling on the other. There are spots in the floor that are stained and torn as well. And a leaky air conditioner. It just doesn’t say clean and healthy to me. It says worn out and neglected. The selection of resistance bands needs to be replenished. The men’s urinals and sinks needed a good scrub when I was there but they do vacuum and mop the floor in the mens room so that helped.
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August 2023 by celga
Having been a member at a different location previously, I was hopeful that this branch would be better, but unfortunately, the reviews here reveal another reality. It's clear that this branch is grappling with a multitude of issues, and their lackluster response to customer feedback only adds to the frustration. Instead of addressing concerns, they seem to brush them off by suggesting we speak to the management.There's a prevailing theory that Planet Fitness caters to gym-goers who are new to fitness or prefer a more casual approach. Considering their reasonable pricing, this theory might hold some weight. I once fell into that category myself, and all I can say is that they were swift at collecting my membership fees and, at the time, it was HARD to cancel it. It begs the question, do they have any incentive to maintain their equipment properly or enhance the overall experience for their members?Regrettably, I've reached the conclusion, based on the reviews here, that I will need to look elsewhere for my fitness needs. It's disheartening to see a gym with such potential fall short in delivering a satisfactory experience to its members.
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August 2023 by Samantha Sotelo
Update 8/5/23 at 8:18PM:No, I will not bring my concerns about the equipment to the club manager. As the manager, it’s his/her job to not be actionless and push the owners or corporate to get stuff fixed. That’s not my job. It’s very obvious that 1 of 4 smith machines is not working since 3 weeks ago. And that the only 2 leg curl machines have been out of order for almost a month. The management should be addressing these things immediately not waiting for upset customers to speak up. Thanks.Embarrassing that this gym is small yet one smith machine and BOTH and the ONLY leg curl machines have been down going for 3 weeks. It just tells me the owners are CHEAP franchises or corporate owners not able to maintain the capex needed to run a gym. Can’t wait until Vasa Fitness opens in Wheaton next year.
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August 2023 by Sherry Henricks
Poorly maintained equipment, 2 hamstring machines have been broken for a month, biceps machine needs Re padding. Not very clean in work out area probably because the only mop the entrance only. Time to find a better place.
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August 2023 by Ron M.
You certainly get what you pay for, so it is actually difficult to complain, but I will anyways:First, there are either 4-5 kids working or zero kids working - but there is virtually difference between the two scenarios because nothing happens either way. I go almost daily (only because it is close) and can't tell you how many times I've walked into nobody working in the entire gym. Moreover, there is a special needs girl who absolutely works her but off cleaning that place and is so friendly, while 4-5 others sit behind the desk on their phones and offer zero help to her. And not that I would anticipate any of those working to engage in a discussion about Shakespeare, but some tacit acknowledgment that I walked in would be appropriate.Second, the place is beyond dirty. Most people will clean their machines when done using them, but they can't clean the floors, ceilings, mirrors, bathrooms etc. Just the other week I arrived during 90 degree heat and the doors were propped open. Why? Oh, no big deal, sewage was only leaking from the ceiling. The entire place smelled like a port-a-potty at one of those days-long country music festivals.Third, nothing works. Things break, and they are never fixed. Days turn to weeks into months. Fourth, there has to be some sort of policy regarding minors - and in particular the under 14 crew. I have zero issue with them working out, but perhaps a dedicated time would be better. Dont get me wrong, I think it's great they are working out, but the reality is that most adolescents really don't know gym etiquette or how to lift in general. You can find them spending 45 minutes on one machine and complete 5-6 sets - because they need 10 minutes in between to twiddle on their phones. It's really isn't sustainable for adults how may have limited time.Finally, the Wheaton location is seemingly filled with a bunch of asshats who think this is Gold's Gym in Venice, California. My wife has been harassed and even touched. I've seen underage girls be harassed or at a minimum stared down by these creeps. I've even had guys get aggressive with me and I don't interact with anybody, nor am I necessarily by appearance somebody you would naturally want to pick an unprovoked fight with.The dearth of quality gyms in Wheaton makes Planet Fitness an option if only because it so close to my house. But, honestly, if I had to guess given my experience in business the owners are "running it hot". They want to pump up the membership revenue, spend as little as possible to maintain the place, suck out every last penny and either sell it to some sucker and close the doors.Just IMO
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July 2023 by Donald D.
Still issues - 8 of the TVs are out, many broken equipment stations that are not fixed for multiple weeks. Men's bathroom - many time soap dispensers empty and the toilet paper is not in the dispenser sitting loose on top and yet the staff find the time to sit on their phones and it's 50 -50 chance you get greeted or they wish you a good day. The staff need training and expectations put the phones away keep the place clean and welcome people w a smile and act like their the reason the people coming in that you have a job and make them feelLike this is their gym and we are glad your here This is not to hard! Raise the bar! Be friendly smile ..../
