-
October 2023 by Mary Nienaber
So sad. This place used to be good. New manager is awful. I had new rotors by them. A few months later I take it in for an oil change and also asked them to check breaks etc because my car was making a squeaky noise when I breaked. Additionally my car was making a loud clunk noise when I would back up and turn wheel.Upon their supposed 360 inspection they said i needed new roters. They said they also didnt hear any clunky noise on vehicle.I said excuse me why would Ineed new roters? Check history you guys just replaced them not even 6 to 8 months ago and they shouldn't need to be replaced this soon as he was trying to charge me for them again. The manager looked at my history in computer and said yes that was correct but he wasn't the manager at the time and he could only allow to replace parts for free but would still have to charge for labor. May I mind you the part was only $130 and the labor was triple that cost. I said absolutely not I shouldn't have to pay for something twice that should be covered under the parts warranty. I don't care if you werent manager then YOU represent Merlin. He refused to work with me. Oh also on their supposed inspection they completely missed that the clunky noise was due to a u-joint needing repair. They are also short staffed and things are clearly slipping through the cracks there. I used to be a loyal customer and get my oil changes here and address any other car needs but now I no longer trust this place to service my car for anything other then an oil change
-
October 2023 by David Devaldivielso
Great management! Excellent customer service. 2021Update: Since they went under new ownership, they no longer have that welcome home friendly feel. No recognition of a repeat customer like before. Back to an oil change/repair shop.
-
August 2023 by Matt Hageman
Don't get your brakes done here. I don't believe a car should have it's brakes changed 5 times inside of a few years and the other car I brought here also needed brakes done and same ones re-done within' a year. They're not doing this service correctly.Services: Auto brake repair
-
July 2023 by Reeti Greenwald
I have never been so impressed by an auto care place. They are efficient, understanding, and best of all they explain why they recommend what they do. Thank you!Services: Air & cabin filter replacement
-
June 2023 by Jack M.
Brought my car into the shop for overheating issues. They claimed it was due to my radiator and recommended I replace temp gauge, radiator cap, hoses and belts. $1700 in repairs and it was still overheating. I brought it back for them to tell me it's a blown head gasket and they don't know where it's leaking from.
-
June 2023 by Philip Lenz
I had originally posted a review from early 2021 and it seems to be that they have a new management taking over from what read , the old manager was outstanding and so honest it's ashame he not still working there , so sorry folks , another great one bites the dust ......
-
May 2023 by Marina S.
I serviced here for an oil change and they didn't screw it on completely so my oil change was corrupted! I ended up getting a stalled vehicle and a bad engine! I DO NOT recommend them!
-
March 2023 by Adolfo Vergara
You can tell the people that work here know what they're doing. They took a look at my Nissan Titan and found the cause of a fuel leak in less than 5 minutes since it smelled liked gasoline in the cabin. I took it to the dealership right after and they verified it be true. Merlin never charged me a dime and recommend I take it to the dealership, honesty is always worthy of future service with them.
-
February 2023 by Augusta Hernandez
Customer for a decade and hopefully for a long, long time. The most honest, trustworthy, fair mechanics on planet earth. Incredibly knowledgeable, professional, and excellent customer service.
-
January 2023 by DragonEditsTV
The new manager Ashok Bhimani is a con artist and the whole crew at Merlin is very shady. I came in for a simple oil change and came out with 3 calipers leaking brake fluid. They also added brake fluid to my car with out asking. Previously before this I had a Toyota Corolla and they left the oil plug loose and from that I almost lost my engine since the oil was draining out. Please do yourself a favor and don’t come here.Service: Oil change
-
January 2023 by Christina Stimson
Service was just OK. I called to make an appointment and when I arrived the manager was INSISTENT that I hadn’t made an appointment even though I know I talked to him on the phone hours before. I asked if he could check a leaky tire and he said they “couldn’t find anything”. Tire pressure light went on upon leaving the store. Told me everything else about my car was falling apart.. probably won’t go back :/ New management was hard to work with.Service: Oil change
-
January 2023 by Mike carbajol
Very courteous staff and vehicle was completed the same day ! Kudos to the Manager Ace for working within my budget to get my car back on the road ! we will be backServices: Brakes
-
November 2022 by Melanie Anderson
I never write reviews, but people need to be warned! This place went downhill. The new manager Ashok Bhimani is a con artist. I was a loyal customer and now I will never come back. Don’t waste your time at this place.
-
October 2022 by Jenn Carver
I went to Merlin for car work regularly, but I think management recently changed. This week, I went in for rough idling on my car. They charged me over $900 to replace the ignition coils, spark plugs, and oxygen sensor only then to turn around and tell me the engine was going. That would’ve been helpful to know $900 ago when I repeatedly asked.Services: Auto maintenance
-
August 2022 by M B.
Worthless warranty. Brought car in for $800 full brake job in November 2021. Nine months and 6000 miles later, two brake rotors they installed were warped. They refused to repair the vehicle under warranty, only replacing the defective parts, NOT THE LABOR! So I had to pay another $400+ to have the defective rotors replaced. They clearly bought cheap quality parts that didn't last NINE MONTHS! So if you choose to have your car repaired here, know that you might be paying again soon to replace their low quality parts a second time.
