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April 2024 by Talha Hameed
BEWARE OF POLICY - AVOID - I have been with hand and stone for many years. I found out 2 months ago that my membership at the Elmhurst IL location did not renew due to card issues so my membership would end March 29th I would lose 9 packages that I already paid for. The individual at the Elmhurst location would not give me a credit on the card or renew the membership. I had to buy a facial for 231 dollars. To try and use up my packages. I went to the Wheaton location where they told me that they could restart my membership for $65 dollars so I dont lose my packages and they made sure with there manager. Only for me to get the message and find out that my packages 9 of them still expired because the elmhurst location told me that they could not transfer them. So now I am also out of 9 packages, paid $65.00 for a fee and was lied to. So at the end of the day the customer can lose there money no problem which was roughly between 700-1000 dollars. I felt like I got scammed by this company. This isssue is not only with the Elmhurst location but also the wheaton one as they took $65 + Tip from me
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March 2024 by terra kolacki
I received a gift card for Christmas and was excited when I finally scheduled my massage. My massage therapist was running a few minutes late, and the staff added complimentary hot stone to my massage! I don’t think I’ll ever get a massage without hot stones anymore…can’t wait for my massage next month!
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March 2024 by R Brush
Mel is fantastic! Very communicative and made sure I was comfortable and getting what I wanted out of my treatment. Would 100% go back to her for another treatment.
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March 2024 by Judy
Had a really nice facial here and a massage. Entire staff is both professional and very friendly. Highly recommend!
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March 2024 by S Michelson
Very knowledgeable, professional and kind. Tracy did an excellent job!!
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January 2024 by Lisa Guzman
I haven’t been here but I previously called to get a gift certificate for my boss. The woman I spoke with over the phone was friendly & very communicative as to how I would receive the certificate. I got it around an hour later via email so I’d say it was quick service too! My previous boss said it’s her favorite place to go to for a massage. ??
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December 2023 by Jennifer Bernardino
It was amazing!!!! Peg was great! Listened to what I wanted and it was perfect!!!! Thank you!! You made a member out of me!!
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November 2023 by sophia a
Really help with my back neck and calf pain. Austin does a great job
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November 2023 by LaToya Johnson
I regularly visit for a massage or facial and never leave disappointed. The staff is very professional and the massages are so relaxing and refreshing.
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October 2023 by Anna Radecki
Always a great experience! Edna is the best and I always leave feeling great. Front desk staff is amazing as well!
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October 2023 by Rachelle DeFreest
I have been going here for a couple of years. Everyone is always so helpful and friendly. Edna has really helped me to get relaxed. I have fibromyalgia and get very stiff. She gives me the pressure I need to loosen up but it is also very relaxing!
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September 2023 by Danielle Scheidt
I went in for a prenatal massage and had a great experience. Dante was so nice, professional, and made me feel very comfortable! I look forward to my next session!
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August 2023 by Richard Stanek
Been a member for almost a year. This places causes more stress then what anyone should have to deal with. They really only have 3 good masseuses. It is also very difficult to book an appointment with them. My masseuse canceled my appointment and when I tried to book a new one I was told there was availability in October. October??? I called on August 13th. What good is paying for a monthly membership if you can never use it. The masseuses I had were either very old that didn’t provide decent pressure or ones that talked through the entire massage. No Thanks! The one masseuse Kerry was very good. However, after I had an issue in which she was 15 minutes late starting the massage, I was told by the manager that she would make up the time on the back end. Unfortunately she did not, which I complained that I was shorted on my massage time. All 4 other guests that went in before me all came out to pay after me. The manager compt me for the massage but I still gave Kerry a nice tip for her time. Because I complained, she decided to drop me as a client even though it was her mistake. So I would not recommend her unless you are ok with getting shorted on your massage time. Overall I felt very unwelcomed, and an extreme hassle in booking massages. I even bought gift cards and the people have not used them because they are always booked. Booking out months in advance is just not right. So be cautious if you decide to use this place. I recommend seeking other massage facilities first.
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July 2023 by Kathryn Murphy
It was a weird experience for me. I went in and the woman had us fill out paperwork, encouraging us to speak up and make requests. Well my massage therapist asked if I wanted a warm bed and I said yes please. She bends over pushes a button and then says, “my bed doesn’t get warm.” I spoke up and said can we ask someone to help us? She said no we can’t change rooms. She then got snotty and said, “you not want massage.” I said no I just would like a warm bed is that possible she said no. But then went and asked and they switched rooms and even offered complimentary addition to massage. Then I go into a new room and my therapist kept asking do you want massage and seemed annoyed with me. She was rude and I thought all this for speaking up as I was encouraged to do. I decided I’m not paying for a massage from someone who seems like she is inconvenienced by my massage so I left. Then they try to tell my husband that I left all because I wanted a warm bed. The therapist was rude!!
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July 2023 by Edye Green
Got an amazing, relaxing facial from Nicki! She was amazing! Very friendly and so knowledgeable on skincare. She was genuine and not pushy with product recommendations. My skin was glowing afterwards! I highly recommend Nicki!!
