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August 2024 by Tammy Minuti
Zero customer service and help. After a terrible experience trying to ship 2 large packages. I came home and tried to log onto the"we listen", "tell us how we are doing," and after I spend 5 minutes doing the survey the website shut down and said sorry, come back later! This is not the way this store has operated in the past. I have been bringing items to pack and ship from this store for the past 2 years and they were wonderful, I don't know what happened to their customer service
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June 2024 by Maaz Ali (Mohammed)
Bad customer service
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February 2024 by CH
2.15.24 As always this location is awesome! Nicole showed me how to scan lots of documents onto a USB, she was so patient and explained things very clearly. Thank you :)
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February 2024 by Cheryl Huizenga
2.15.24 As always this location is awesome! Nicole showed me how to scan lots of documents onto a USB, she was so patient and explained things very clearly. Thank you :)
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February 2024 by Michael Ross
My experience is that the people here are always courteous, patient and helpful. Appreciate it, thanks.
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December 2023 by Tsh. C.
I used FedEx for the first time,it was so confused to use the online making new shipping label,so I gave up and brought my big box to the Danada in Wheaton location at the last minute right before they closed to finish it for me, at first one of the girl helped me,but maybe she didn't have enough experience and she was going to charge me with the more expensive price,not the price that I saw on line when I tried to make the label,she asked Nicole to help,so Nicole stepped in to help me. Nicole was really nice,very friendly and very patient. She even helped me to put my FedEx account on my phone so I can easily access next time and able to use my account for the lower charge . Hope FedEx will hire more people like Nicole. Overall, she and other girl there were there helped me to get my package done without rushing me. I always used USPS for shipping packages, now I can see the price difference,I sure will use FedEx from now on, if you have the FedEx account you can save about a little more than $30 different for your package which was my package for close to 49 lbs. Compare to USPS prices. I'm still waiting for it to get there as scheduled about 2-3 days shipping. I hope their prices and service will continue to stay this great price and great service. I told all my friends about it. If you don't have account it probably about the same price as the USPS and USPS is for 2 days shipping. If 2-3 days make no difference to you,then I sure will choose FedEx. Thank you Nicole for your help and the other girl to get it started. Sorry I didn't get the other girl name. It was a relieve to get that huge box shipping on time without hassle,they made it look so easy.
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October 2023 by Kevin
Worst store ever
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August 2023 by Jim Kaiser
Making copies is easy
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August 2023 by Jacob Walls
This location refused my packaged after I dropped it off I revived a call from the manager Michael saying we can accept it as I need to drop it off at a shipping center location…..when this location is that! Rude conversation and not helpful at all! This is not the first review that I’m saying where they have refused packages. I was returning a prepackaged product - box and label provided by Apple.
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July 2023 by Jacob W
This location refused my packaged after I dropped it off I revived a call from the manager Michael saying we can accept it as I need to drop it off at a shipping center location…..when this location is that! Rude conversation and not helpful at all! This is not the first review that I’m saying where they have refused packages. I was returning a prepackaged product - box and label provided by Apple.
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June 2023 by Susan Lonnett
I placed an order online for (1) corrugated plastic sign, but I guess the design was a little unusual because it was a repeated image of a smaller sign of which I needed six copies. I approved the design and hit "ORDER" for a pickup two days later. So when the fabricator called Patricia at FedEx (just before closing time on the day before it was due to be completed) questioning my approval for this unusual design, it was looking like it was going to add a whole day to the process. I really needed this sign on the original day promised, so when I discussed this with Patricia the next morning, she put me on hold and contacted the company RIGHT THEN, relaying my concerns over the delay. Patricia advocated for me and told the fabricator that the sign needed to be done on the day it was promised. Thankfully, they agreed to print it on time, but she would have the DRIVE TO BLOOMINGDALE to pick it up that afternoon in order for me to have it as promised... AND THAT'S WHAT SHE DID!! I was so ecstatic that Patricia was willing to truly "go the extra mile" to make sure my order was completed on time, and I'm so grateful she gave me 5-star service! The sign turned out perfectly, and I got my project done ON TIME, all thanks to Patricia!!
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March 2023 by rob m
The folks here are unbelievably unhelpful. Not only did they refuse my package, but they also refused to give me the number for FedEx pickup and laughed at me when I requested help lifting the 100lb package into my vehicle.
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March 2023 by Carlo G
I ordered copies online for pickup at the store.When I got to the store, the copies were ready. However, I wanted 10 additional black and white copies. So, Russel proceeded to make me the copies. Fine, except the b&w copies, cost almost as much as the color copies. So I asked why. There was a $2.50 surcharge because the copies were made in the store. Why didn't Russell tell me about the surcharge before making the copies and ask if I would prefer to make the copies! I could have made the copies myself and not have paid additional unnecessary Surcharge.When I complained, they said nothing could be done they flat out refused to do anything.Really bad business practices RUSSELL RIPOFF.
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August 2022 by Tricia Botello
I was put in charge of my mother in law's funeral program and had them printed at this location. Since they were closed on Sunday *when I needed it, he called the Naperville store and had my order printed over there for pickup. The printing order was messed up on the PDF, so he took the time to fix the pdf to make sure her funeral program was printed correctly. Very grateful for his customer service in our time of need.
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June 2022 by Gio Ramirez
Put in an order for some contracts on may 3rd. Got a call a week later they apologized and said their printer broke. Checked in again today and they said there’s no order in their system. I even showed them the day emailed them the contract and called them.
