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November 2023 by Derek De Groot
Visited for the first time with a friend's car for an oil change and was treated like beloved family. I highly recommend this locally owned and operated family business. Much better than the big name franchises!
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August 2023 by Amy Garlinger
What a great experience! Bob quickly figured out the problem and he worked with my schedule so that the work could be done. The price was much better than what I would have paid elsewhere and I truly appreciated his honesty. Carlton will NOT have you pay for service you don't need. Such a rarity these days!
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August 2023 by anne aalbue
I trust them implicitly. They are great mechanics and they are thorough. If something may need addressing they let you know, but not pressuring you to get it done. They are genuine and truly care about the service they are providing.Services: General repairs & maintenance
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June 2023 by Kerry J Haps
Hey Hey! For 30+ Years I've been trusting Carlton. They've always been great. Fair, reasonable, and a pleasure to work with. The need for an occasional repair or maintenance is unavoidable, but knowing that Carlton has my back takes the edge off and even adds a silver lining to each need. I get to see my old friends, and I know they'll take good care of me without taking too much of my money.Services: Electrical repair
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May 2023 by Donna Spreckels
When my check engine light came on, I called Carlton. We are long time customers and would not trust taking our cars anywhere else. The best customer service and auto repair service there is!Service: Auto engine diagnostic
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April 2023 by Lisa S.
i haven't been to carlton in years, as i no longer live in wheaton, but i brought my car in today because i had such good experiences with them in past years. same tidy place, same wonderful people, and same excellent service. thank you, russ and renee!
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March 2023 by Greg Bloink
I called the minute they opened at 8:00am. I explained that there was a grinding sound coming from my rear wheel and it was locking up. They said they would have time to look at it that afternoon. I dopped off my car and waited for a call back after inspection. They performd a very thorough inspection on all four wheels, brakes, etc.. and determined that the back brakes needed to be replaced. I authorized the work and they had the car done before 3pm that day. They did an incredible job at a great price. The car has never braked better and the ride is quiet and smooth. I will definitely use Carlton Auto Repair for all my auto repair needs.Greg BloinkService: Auto brake repair
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March 2023 by Greg B.
I recently had need for an urgent repair service for my 2009 Scion XB. The rear brakes had completely worn down at 151,000.00 miles. The rear brakes had never been replaced I found. The pads were completely gone and the shoes had come loose and slipped down to lock the wheel. I called immediately when they opened at 08:00 am. They had me drop the vehicle off and said they would look at it in the afternoon. I received a call within 1 hour of submitting my request with the diagnosis and estimated repair. They went beyond the origonal request and inspected all wheels and brakes at no cost. The were detailed in their investigation and offerred the best solution at the lowest price. The service was exceptional and the vehicle was repaired and ready for pickup the same day, at 200.00 less than what MIdas quoted. All this convinced me that they are the most reputable repair shop in an the whole area. I am over the moon about Carlston Auto Repair and the great service they provide, I am grateful and will always reecommend Carlton Auto Repair. Great work guys!
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February 2023 by Frank Walker
The service was quick and very reasonable. We will be going back again for all car repair needs.
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January 2023 by Lori 7.
I went by this auto repair because it was highly rated. There is a two week waiting period for non-emergency repairs. They did not have a waiting room available because of Covid. I would've had to get a ride there and back twice, and I don't have a ride. Unfortunately, they did not work out for me. They were very nice and filled up my tires out of kindness. Just inconvenient for me.
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January 2023 by Sean Black
Fantastic, helpful service and counter teams. They share good advice, love cars, are honest, and provide top notch quality at reasonable prices.
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December 2022 by Adam
Customer for a decade and hopefully for a long, long time. The most honest, trustworthy, fair mechanics on planet earth. Incredibly knowledgeable, professional, and excellent customer service. More than once I have brought a car here for a full checkup and they've given me the green light to take it home without trying to upsell me on a single thing. When repairs are needed, they do them fast and for a reasonable price, and they always call to discuss first. They are the best.
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November 2022 by R M
Have had my car there twice recently, on totally unrelated issues. They were able to diagnose the issues & correct/repair right away each time at fair prices.They also checked over some minor issues I asked them to look into & did not try to pressure me into anything extra. (Tire pressure sensors are not critical!) :)Thanks again for the great service!Services: Battery
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November 2022 by Lydia Kieser
I went in not knowing what was wrong with my car, but it was randomly not responding to any key fob or key in the ignition. We would jump it, but it would die right away. I took it in to Carlton (they fit me in on short notice after school, as I am a teacher) assuming I needed a new battery. However, they checked the charge and knew it wasn't a dead battery, so they didn't charge me for one. In fact, they didn't charge me for anything, since they thought my problem was a malfunctioning trunk latch. I was very impressed with their honesty and expertise! Definitely going back!Service: Auto battery maintenance
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October 2022 by Jose Washington
Staff were professional and courteous. They called before making repairs, and allowed me to drop the car off and leave on site for a few days.
