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October 2023 by Jeffrey Lind
Awful awful customer service on several different visits
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September 2023 by Selma S.
I scheduled an apt for me and my husband (both in our late 70's) at Walgreens location on 1 E Ogden in Westmont for an RSV vaccine. My husband is a stroke survivor, has mobility issues and is on a walker. The pharmacy had no one there waiting for a vaccine. The person checking us in advised that the vaccine was not covered by Medicare and that our insurance did not include Walgreens as an authorized facility to receive the shot under Part D. When I got home, I verified online that the RSV vaccine is covered under Medicare for people over 60 yrs of age. I also verified through my insurance that Walgreens was an authorized location for the RSV vaccine. I called Walgreens and spoke to a pharmacist who took our information and confirmed Medicare did in fact cover the vaccine. At this point, I was very angry and told her the person checking us in was incompetent. Rather than validate my feelings as a stressed out caregiver unnecessarily turned away from a shot that should have been given, the pharmacist took umbrage that I called her technician incompetent. Rather than trying to deescalate my anger, she hung up on me. I was disappointed that she didn't even attempt to explain why her technician was so off base with handling our case. We received a flu shot at this same location a week ago. The Walgreens website did not provide an option for making an apt for the RSV vaccine. After getting the flu shot, I asked if the RSV was available and asked if we could get it since we were already there for the flu shot . We were told that it was very busy and we would have to go to the bottom of the queue. This meant waiting another hour to get the shot. We opted to return for the RSV vaccine since we were not able to wait. I am relating both examples to illustrate the lack of competence and compassion on the part of the staff at this Walgreens location. We will never go back for any shots at this location.
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June 2023 by Francesca M.
Their "manager" is the problem! This Walgreens needs some serious management retraining or replacing. Their manager, Daniel (Danny) was so rude and condescending not only to his staff but to their Walgreens customers. He's just not right for management and he's most certainly in a wrong position here. Not saying he needs to loose his job but restocking shelving or cleaning would be better suited for him since managers suppose to be leading by example and be the support to customers and the staff. The entire location would have better attitude, staff and overall atmosphere if he wasn't managing it. Walgreens corporate would not be proud!
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April 2023 by Google user
Very disappointed.
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March 2023 by Zorica Pavlovic Jovic
Very disappointed.
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January 2022 by Maddie C.
This is the worst Walgreens you could ever go to in your life. I now make sure to drive the extra miles to the one on 63rd, or the one on main st in downers grove. The amount of attitude from the people who work here is crazy. I know someone who had a horrible experience here with cashier Francesco; then I went and got major attitude from the Hispanic man with the ugly Mohawk. I walked up with a smile on my face and asked about a price and his eyes were already rolling. Sorry I try to be nice to everyone?? Changing pharmacies ASAP since they don't have anything together there either, takes 30 minutes to get a prescription if they even have it filled on time... Clearly I'm not alone with my feelings based on all the other reviews and management doesn't care at all....
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September 2021 by Jennifer R.
Had an appointment for a COVID test. Labeled with the location, time and place. Since they couldn't find me in their system in the drive thru, they sent me inside to Advocate even though I had confirmation with Walgreens at the top. Go inside and Advocate says it's Walgreens appointment, not theirs. Back to Walgreens pharmacy and I'm told how email works.To say the least, it is a confusing system with two different COVID testing sites at the same location and they point fingers at the other one when they can't find your appointment.Since no one was there- I asked if we could just do it now. Was told, no. You have to make the appointment online even though you are standing right on front of us with no other patients. Frustrating to say the least. Avoid, avoid, avoid. There was no apology last well.
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July 2021 by Ryan L.
Can see why this store has such bad reviews. This store needs a complete revamp of management as Daniel was so rude to the point I didn't even want to buy anything from this location. disrespectful and rude staff
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February 2021 by Victoria B.
Last night, my fiancé and i pulled up to this Walgreens at 9:55. I had cut my finger super bad at work and needed a couple things to wrap it up with. We were skeptical to walk up to the front because it was a ghost town and we hadn't googled the hours for this location. Most are open til midnight or 24 hrs so we just assumed they were. We looked at the door and the hours said 7pm?? We were confused and walked in anyways. 3 of your employees were standing up front staring at us, one African American male, an old lady and some brunette. Not once did they welcome us instead they glared at us like we were assholes for walking in 5 minutes before they closed. My fiancé nicely asked if they were closing and one nodded their head. Didn't even open their mouth. He then nicely said "She cut her finger really bad at work and we just needed to grab some stuff we'll be super quick is that okay??" Not ONE of them even looked at us or answered back. He proceeded to say, "is that OKAY?" but STILL not one of your employees responded. We were so mad we left and went to jewel instead. As I walked out behind him i told them they could've been a lot more welcoming. This is bad hospitality. I work in the restaurant industry and i understand first hand how shitty it is to have someone come in right before you close but we knew what we needed and weren't there to just shop around. This isn't the first time the employees at this location have been disrespectful. CVS is a block down I'll happily go there instead.
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January 2021 by Sheila C.
This is the closest Walgreens to my home, so I would really like to like this store, but again their customer service was a disappointment. I was in the facility at a relatively slower time of day, between 9:15-9:30a. There were less than 6 guests in the facility. I was standing line behind 2 guests, one of which had a cart full of items, so I asked the employee that was standing in front of the soda cooler, "Can you help me? I just need to up a free photo." Without bothering to look up she said, "He'll be with you shortly." Really? Apparently counting the number of sodas in the cooler is FAR more important than assisting clients. This stop should have been an in/out but it took 14-minutes of standing in line to pick up a single photo. Epic fail.
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March 2020 by Earl S.
I called to speak to the general manager Bill, I asked him if his Tuesday delivery had some sanitizing hand wipes, usually they get both the alcohol version and the non-alcohol version on Tuesday, this morning he told me there was nothing in the delivery. In the past I have gone there and used the specific pharmacy and never had any luck with my prescriptions being accurate. For whatever reason the specific Walgreens address is subpar and outside of the coronavirus scare I've been buying these hand sanitizers for years.
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December 2019 by Justin L.
Don't go here. The pharmacist I had to deal with was rude and lied to me about needing to contact my doctor in order to fill a medication I've been on for almost half a year. I use Walgreens all the time and have never had to deal with this. Some meds you can't just stop taking and she's telling me it's going to take days to call and verify something. I go to the Walgreens down the street and they will have it ready in an hour. Save your time and go to one of the many others in this area. I thought you were supposed to trust your pharmacist and they were looking out for your wellbeing.
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November 2019 by Summer F.
My recent experience at Walgreens pharmacy on 1 E Ogden Ave was amazing. The so called drive in seems more like wait in. I seriously doubt if the mounted cameria is working because when you reach there you are neglected for a long time. When I came to pick up my prescription, the pharmacy technician asked for my information and then there was a silence for some time. Then I heard the voice of the pharmacist telling me that there were a lot of cars behind me and I should drive on. Where should I go? She said go back in the line because there are people behind you. What kind of stupid logic is that. This kind of behavior makes you question if anyone should go to Walgreens. This pharmacist should have some training regarding how to behave with patients. Wearing a white coat doesnt mean anything. You have to be a human being first before calling yourself a pharmacist.
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May 2019 by Cosette S.
I was in a rush traveling out of the country and needed a quick refill. I ordered through the app with the intentions of picking up in just an hour. When I arrived at the store, the pharmacist informed me that the prescription was set to be picked up for the next day. I told the lady my situation and without any hesitation, she graciously told me they could get it taken care of right away. I was out of the store in less than 15 minutes and the entire staff was nice as can be! They made traveling out of state in a stressful situation much more easy, manageable, and smooth. Thank you to the Walgreens staff on Ogden Ave in Westmont, IL!
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December 2018 by Taelor Y.
Every time i have gone here for picking up prescriptions, I always end up waiting at least 30 minutes. This was not the case with my pharmacy back home before i moved. I am not sure what the problem is every single time. Update- still messed up