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March 2024 by Lynn DeJong
Love everyone at this practice. Excellent care for our Cavapoo, Trixie, and excellent support staff as well.
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March 2024 by Maty OC
Great vets, my cats are pretty anxious but the staff handles them with care and consent.
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January 2024 by Laurie Lister
We appreciate all they do to take care of our furbaby!
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December 2023 by Polly Elledge
What a warm and friendly welcome for my young puppy and me, while our regular vet was out of town! Every staff member was kind and understanding, and the vet was super sharp.
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December 2023 by Mike Russell
Had an AMAZING experience today at Urban Veterinary Associates. Kind, compassionate and my pup left a happy camper. Thank you!!!?
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December 2023 by Sammy Mikel
As a first time customer, this place is absolutely amazing. I was so nervous to take in my senior pup who isn’t good with others, animals or people in fear he may hurt someone else or even himself. I was reassured from the start these wonderful ladies would take care of my boy. And they did that and even more. I cannot thank these ladies enough for all they did for my boy Zero. I am beyond impressed with how they handle these animals. I will definitely return! I recommend to anyone looking for a vet! Incredible!
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December 2023 by Kat L
When my cat suddenly began limping, I brought her in as soon as I could. Dr. Mullen was very helpful, she went above and beyond to help me understand what I could do to figure out why my cat was in pain. A treatment plan was provided and prioritized best for my budget and what would benefit Miss Piggy (cat's name) in the long run. Even with my cat being difficult, everyone was very patient with her. she's back to her normal grumpy self haha. Thank you!
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December 2023 by Amy D'Aquila
Everyone at this practice is so caring. I highly recommend!
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December 2023 by Teagan Matrisciano
Overall all the doctors take the time to go over any concerns or questions you have. They provide the best care for my pet based on her elderly needs. Can’t wait to bring my other pets here!
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December 2023 by Zarina T
stop pushing your wellness plan
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December 2023 by A Amankulov
I want to share my disappointing experience with Urban Veterinary Associates. Initially, I paid $77 for an examination, assuming it would cover basic assessments. However, it wasn't made clear that specifying concerns in pre-appointment paperwork would incur charges for each item mentioned.Despite mentioning a minor issue with my pet's eyes in the paperwork, the examination merely involved a brief check, resulting in an additional charge solely for observing her eyes without conducting any tests.Additionally, I felt pressured into their Wealth Plan, which included expensive tests for my pet's eyes, costing around $1300 or more. These tests were recommended despite my primary intention being a simple rabies vaccine. I had to emphasize the urgent need for the vaccine due to imminent travel plans, causing further inconvenience.Moreover, receiving a call two months later, demanding additional payment without a clear breakdown or explanation for the charges, was disappointing and lacked transparency in billing practices.For future customers, I strongly advise seeking clarity on all potential charges upfront. While the staff was friendly, the experience was marred by unexpected fees, unclear billing practices, and being pushed into expensive tests through their Wealth Plan.
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December 2023 by Erjon Morava
Exceptional Pet Grooming Experience at Urban Veterinary in Westmont, ILI recently had the pleasure of bringing my black Labrador mix, Travis, to Urban Veterinary in Westmont, IL, for grooming services, and I cannot express enough how impressed and grateful I am for the outstanding care provided by Holly, the talented pet stylist.Travis is usually quite fearful of grooming sessions, making it a challenge for other groomers to handle him. However, Holly's delicate touch and soothing tone of voice worked wonders in calming Travis throughout the entire grooming process. She went above and beyond, providing services such as, shampooing, conditioning, nail clipping, ear cleaning, de-shedding of the undercoat, and even tooth brushing—all without the need for medication.The humane and compassionate treatment Travis received from Holly truly sets Urban Veterinary apart. The fact that Travis was able to undergo these essential grooming procedures without distress speaks volumes about Holly's expertise and genuine care for the animals she works with.One of the standout aspects of Urban Veterinary is their reasonable pricing for grooming services. As someone who struggles to find a groomer capable of meeting Travis's specific needs, I am more than willing to pay the prices offered by Urban for the excellent care they provide.The clinic itself is well-maintained, and the cleanliness is evident throughout. The staff at Urban Veterinary is not only professional but also welcoming and courteous. The overall atmosphere of the clinic reflects a genuine commitment to the well-being of the pets they serve.The only suggestion I have is regarding the payment process. While I was more than happy to leave a tip for Holly, I couldn't find an option to do so at the register. Adding a tip option to the checkout process would be a convenient enhancement.In conclusion, I am immensely grateful to Holly and the entire team at Urban Veterinary for their exceptional pet grooming services. I will not only continue to bring my pets to Urban but also enthusiastically recommend their services to my community. Thank you for providing a top-notch experience for both pets and their owners!
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October 2023 by A Rod
The environment is comfortable and clean the staff is wonderful. Chris is amazing appreciate the support and kindness when we arrive. The Doctor is the BEST knowledge and care thank you!We always like the name board on how it looks -
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October 2023 by Tatiana Smilga
She is quite her self playing with Mimi and Thor. Lump is significantly smaller
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July 2023 by Shari Gill
My dog loves this place for a first time visit. He made friends with everyone there. He thinks it's the treat store. Very friendly and explained everything I needed to take care of Seabiscuit.
