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November 2023 by Spike
Before making the decision to purchase a Tesla Model Y, please take a moment to read this to potentially spare yourself from significant frustration and disappointment.My most recent and persistent issue has been with the charging of my car. Over the past few months, my Tesla has repeatedly refused to charge, displaying random errors. I've had to visit the service center three times, only to be told that I need to wait for an update that might resolve the problem.Another recurring problem has been related to the tires on this car, which I've had to address over ten times. The issue involves the foam within the tires coming loose and causing wheel imbalances. Even when I visited the Tesla service center for a test drive, the staff claimed that the steering vibrations I experienced were "within the specs." This issue has been ongoing since I acquired the Tesla, and it's extremely annoying and distracting, particularly since I spend a significant amount of time driving due to my IT work. Consequently, I often avoid using my Tesla because of these steering wheel vibrations.The bumper has also been a persistent issue, requiring over ten service visits. Many recent Model Y Teslas have had problems with the bumper mold being misaligned at the bottom. Initially, I pointed this out to Tesla, and they assured me they would fix it. However, they replaced my front bumper, which did not resolve the issue—the replacement bumper is still deformed, and it doesn't match the color of the rest of my car. The original bumper, with fewer than 2000 miles of use, was discarded, which is concerning considering Tesla's commitment to environmental sustainability. It could have been reused by someone in need of a bumper replacement, reducing waste. Once again, Tesla insisted that the issue was "within the specs."
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November 2023 by ryan hamer
Lying about battery charge on vehicles or expecting people to change their lifestyle to accommodate false mileage readings on a charge isn’t good or sustainable business.I had high hopes for our Tesla X but alas the battery life isn’t there yet. My wife was stranded after driving 65 actual miles when the vehicle claimed 240 fully charged. Apparently we should drive in the winter with no heat. No music no heated seats or steering wheel and well under the speed of traffic. If anybody lives and nose Chicago highway driving, it’s never the speed limit.I wanted to love it. The car was gorgeous and loved all the tech features. I loved the large window. I loved the power and acceleration. I just can’t live with actual mileage that’s less than half what is claimed.
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November 2023 by Dewayne Sims
Just had the most racist experience at tesla. Basically was told that my blown speaker couldn't be replaced under warranty because the type of music I listen to. So remember if yours blow play country music when testing it
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September 2023 by neiko barron
I haven't even started the repair and canceled. My model 3 pcs system has failed so I started the ticket to get the work done. They sent over the quote and it's over 1900 for the repair. Fine I'll do it because I need my car but when I broke down the fees there is almost a 200 dollar diagnostic fee. I questioned that they remove it because there is no diagnostics being done when the Tesla service menu is clearly stating pcs requires replacement. Tesla don't add a service menu that owners can access if you're still going to try to nickel and dime them! Everyone isn't illiterate to technology! And even if the fee is attached it was applied to the work with any of my BMWs in the past! Stay away from this service center now I see why they have so many horrible reviews.
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September 2023 by Matt Leep
Been here a few times now for service. Great customer service each time. Fixed my car both times in a timely fashion. Never any issues. Thanks
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August 2023 by Humar Inc
I was there to pick up my Y.Man simple proces you would think just go and take Your new car . I compleated all pre delivery task on my tesla app (insurance ,registration,payment all etc. )Still had to go home and back 2 more times (45 min drive each timede) every time representative stating she need some other documents. That assuring me on the phone that all is ready. Not to mention that they ware supriced when i showed up in the ferst place telling me i had no appointment. Even when i confirmed my app day be fore by calling them. I had to show them confirmation on my phone. Oo one thing more . Car was all dusty and whell caps covered in some kind of grease had to wash it no realy big deal but think when You spend 60 k on new car they shoud at lasst wash off the dust .
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July 2023 by Tim Jedlicka
So helpful. Service representative was very positive which made a stressful situation more bearable. Service was very quick with a diagnosis.
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June 2023 by Sally D.
I bought my Tesla here, there isn't any one there that can help you understand the car, they don't know. When I picked up my car the girl who was training on my car had only been there for 30 days, didn't understand much about the car, when I asked to get some help to in servicing me on the vehicle no one was there to help, so frustrating!!!!If you buy the car you need to see the tutorials on line, it drives nice but it is so frustrating learning how the vehicle works on your own.
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June 2023 by Jake S
So far so good
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May 2023 by Google user
Issues with my 22 M3LR that always seem to be with in Spec. So I stopped using them and went to other service centers.\\n\\nToday with my 23 MYAWD I had them replace the center console arm rear due a defect upon pickup. They replace the armrest with the wrong one. 23 comes with a magnetic closure where as the 22 comes with a clip closure. They placed the 22 armrest on with no one mentioning it to me.\\n\\nEven though I saw new faces the negligence is still alive and well here. Avoid at all cost and just go to the one in Naperville.
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April 2023 by Moose N.
My Tesla delivery was scheduled here and what a nightmare. The folks working there are complacent and total retards.
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April 2023 by Clark Malmgren
Communication issues but ultimately made right. Brought in my car for service on Saturday morning. They told me that it would take most of the day. They never got in contact with me that day. They are closed on Sundays so I was left in the dark for what felt like a long time. They apparently made a mistake and made an internal comment on my ticket instead of replying to me. When I talked to him on Monday, he really owned up to the mistake and made it right with me. Wasn't flawless, but in the end I am happy with how it turned out
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April 2023 by Nicholes Starcher
Issues with my 22 M3LR that always seem to be with in Spec. So I stopped using them and went to other service centers.Today with my 23 MYAWD I had them replace the center console arm rear due a defect upon pickup. They replace the armrest with the wrong one. 23 comes with a magnetic closure where as the 22 comes with a clip closure. They placed the 22 armrest on with no one mentioning it to me.Even though I saw new faces the negligence is still alive and well here. Avoid at all cost and just go to the one in Naperville.Services: Auto maintenance
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March 2023 by Zava B.
Great experience! I picked up my first Tesla this week and was very happy with the team. Super patient and thorough.
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February 2023 by Raj A
My mobile charger stopped working, even though it was out of warranty they replaced it for free - sweet!
