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September 2024 by D Tenner
Worst company ever make the name BMW look bad go in for oil change sat 3 hours to only fine out that no oil change was given a week later oil light come on ..
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September 2024 by James Whattam
Took my teenager (2007 BMW Z4) in for service and they treated him like a brand new baby bimmer. Worked with Tyler Brandt and he was able to get us back on the road with shiny discs, sparky plugs (not hair ones) and fresh coolant for our fall drives.
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September 2024 by Joe Gajc
First time at this BMW dealership for a simple oil change for my 2017 X1. Had an appointment for 9:00 am on a Saturday morning. Took 15 minutes upon my arrival before someone was able to check me in. Once someone finally got to me they spent 25 minutes checking me in and trying to up sell me on service that wasn't needed. I declined all of the up sell services. Waited for 2 hours to have the oil changed and when I received the vehicle found out that they had done work on it that I had declined. Never in my life of owning a BMW or an Audi which is my other vehicle have I had such a bad experience. First impressions tell it all. As a business if you fail the first time around then you've failed. In general after owning an Audi and BMW I have found that Audi dealers spend less time up selling and focus on the primary reason you are there.
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September 2024 by Eva Mylonas
I had an amazing experience with Laurel BMW of Westmont. This review is directed towards the service department. I towed in my car after other dealerships wouldn't help me fix it. Tyler, my service advisor made the impossible, possible. I am beyond grateful for his amazing communication skills and most importantly his willingness to help out. If it weren't for him my car wouldn't be running right now.
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September 2024 by mike mike
My sales person Luke W. was excellent.
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September 2024 by tina fehr
This is a great dealership. I was out of town had a problem with my vehicle and they just took care of it. Alexis, you were spot on and perfect thank you!
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September 2024 by Steve Graham
Overall a poor experience. My 335is was losing power. Times it would stall for a second or two. They hit me for $700 for a software upgrade on the 2013 BMW ($400 just to diagnose) and watching the camera I have in the car the mechanic left the ignition on for a very long time causing a transmission warning to appear (low battery can do this) a day after I picked it up. So then it turns out I hear a pop and the relief valve for the charge tube into one of the turbo intercoolers lets go. I take it where I usually take it down the streeet at Batavia Mobile they order parts and fix ($1,350). I rent a car for a few days and tip the mechanic and it would have been twice that at the dealer I bet. But the whole idea was I was wanting to get out in front of what I knew was a problem and they totally failed. Their advice was put it in sport mode. hahaha it is a 13 second 1/4 mile poor mans M3 and I need to go to sport mode. you mean you have no clue cause there is nothing registered in the fault computer and common sense is non-existent. Plus now when I reverse out of my garage or a parking spot I hear a clicking noise out of the front end. Not going back ever. btw Batavia Mobile always sends me an email to review. Crickets from this dealer (the giant auto dealer network in the sky). I bought my ride there 6 years ago and it used to be run much better with mechanics that were not mediocre. ----- Update I did try and call the general manager. waited 10 minutes on hold and no operator answered to assist at 9:30am on a Tuesday. What a joke that place is.
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September 2024 by Isabelle Misischia
Mike and Cary Dukes handled my lease buyout today and I could not have been happier with my experience. We drove about 45 minutes to Laurel, passing up 2 other BMW stores on our way up and it was well worth it. Everyone knows spending a day at the dealership is less than ideal whether you’re buying a new car, or buying out the car you’ve already been driving for 2 years- BUT one way to make it better is having a salesman that knows his stuff and can help keep you occupied with golf & football on the TV while you wait. Thank you, Mike, for making today easy on us & thank you Mr. Dukes for making the finance part easy as can be.
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September 2024 by James Czyznikiewicz
Great dealership and very helpful service dept. Dean Klementzos is just wonderful to deal with.
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September 2024 by Mark
Jay B. did an excellent job of managing service requirements. Work was done timely per estimate. Very good communication regarding status of service and completion. Great friendly service !
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September 2024 by Steve Babiarz
I was promptly greeted by Mike and he assisted me inside. He informed me that I had a recall and that I was not due for an oil change for another 2000 miles
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September 2024 by Travis Scruggs
Laurel BMW always does a thorough review of my car and what it needs done. The service advisors are very courteous and knowledgeable. I always have a great experience.
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September 2024 by James Massie
My vehicle was serviced to fix its failure to crank and run. After several days of extensive service, my vehicle stalled again and would not crank while driving home from the dealership.
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September 2024 by Luis Fernando Salazar Campos
My first and great experience at this dealership working with Lily Kolarski was amazing, she’s the right salesperson you need to work with, she’s patient, understandable, and she really works hard to get what you need! I recommend her 100% she got me a BMW iX M60 just like the one that I was looking for ! Definitely she got me as a client for future purschases!
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September 2024 by Jessica Vargas
I'm giving this place 2 stars and not one because of my interaction with Sherman He saw my husband and I walking around the lot and was gracious enough to ask us if we needed help and even showed us a couple of vehicles. This interaction occurred after we had walked the showroom and immediate area around it without as much as a hello or acknowledgment from the sales team. The only only person besides Sherman that acknowledged us in any way was a salesman who was helping another customer, and he only did so because we were in his way as he prepped for a test drive.
You lost a sale today. You had the opportunity to wow me with not only your vehicles but your customer service. Instead, I walked away knowing I won't be back. Customer service and common courtesy are key pillars in building a reputable organization, and you won't find either of those at this location.
Sherman, thank you for stepping outside of your job to help us. I hope your leadership recognizes what an asset you are to the team. Everyone else do better, I understand you can be understaffed or helping other customers, but a hello goes a very long way.
