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September 2024 by Ricky Stubblefield
Can’t speak to anyone can only leave a voicemail which never gets returned. Always too busy and run out of medication. I feel like customer care is a low priority and they a just pumping out numbers for profit. Can’t even get an answer to a simple question. Apparently I need to show up in person for every question I have?
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August 2024 by Jackie Zukosky
Very friendly,helpful& knowledgeable staff,very clean with an Awesome atmosphere!
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June 2024 by Tina R
I transferred all my prescriptions to CVS WF. My doctor faxes all my prescriptions here to this physical location. Yet, one prescription gets yanked out of the system and sent an hour and a half away—every time.
It's not just a one-time mistake, but a recurring issue. This has happened not once or twice, but five times in a row, which is clearly a problem. The internal system at CVS can do this regardless of where your doctor sends it or how many times you beg the other location to quit pulling it.
I still gave it 3 stars because the pharmacists are trying to resolve it, and the store is very nice inside. I may feel better when this problem is resolved.
I wish I could give more, but perhaps I can edit this in the future.
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February 2024 by Cindy Kennedy
First off, not sure why this isn't posting my name properly. I'm Cynthia Johanson. CVS Pharmacy has been my pharmacy since 2017 when I moved here from California. When I see all of these negative reviews it just blows my mind because I have been 100% satisfied with my West Frankfort CVS!!! They are hard working caring people who have always taken care of me. If you truly want a terrible CVS Pharmacy experience, go to Benton. Thank you West Frankfort CVS for being the hardworking people that you are!!!
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October 2023 by T Owsley
Prices are higher here and no one seems to assist you. they just tell you where things are and when you goto the area and its not there and you tell them they say we'll you have to look. GET OFF YOUR BUTS and EARN YOUR PAY FOR ONCE.
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September 2023 by Bleu Jean
I visited here in late July and received horrible service from the pharmacy. I would suggest J&S over CVS Pharmacy.
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June 2023 by Lisa Hahne
The Pharmist didn't want to do his jobIt was medication got my dog and he told us that it would be filled the next day. We went to Benton cvs and they filled his medicine today,!@@!!! This Cvs don't do their job correctly. The pharmist was NO HELP!!!!!
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March 2023 by Jean S.
I called the recording about my script being ready and was advised by the recording that it would be ready at 8pm. When I went in at 8pm some teenager told me they were closed and basically slammed the door in my face.This is why CVS keeps closing stores. Her hot date shouldn't interfere with the health care of the elderly. The pharmacist should be ashamed.
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March 2023 by Tony Owsley
Prices are higher here and no one seems to assist you. they just tell you where things are and when you goto the area and its not there and you tell them they say we'll you have to look. GET OFF YOUR BUTS and EARN YOUR PAY FOR ONCE.
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January 2023 by Terry Earnheart
Good deals. Pharmacy is busy but professional. John is by far the best pharmacist I've incountered in my life!
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January 2023 by Charles Bowman
The wait to pick up prescriptions at this CVS location is unbelievably long. They really need to figure out a way to service customers more quickly and efficiently.
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January 2023 by Gigi
Always helpful and friendly
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October 2022 by Mari Rankin
DEB IN PHARMACY IS ONE OF MY FAVORITES,DONT GET MAD AT THEM IF YOUR MEDS ARENT DUE YET AND YOU WANT THEM,THEY GOTTA DO THEIR JOB PEOPLE.
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October 2022 by Diana D
Slow terrible service
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October 2022 by William Scarbrough
20 minute waits, even on the phone
