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March 2024 by Brian Stark
Easy to complete pickup and drop off
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December 2023 by Bhavik Patel
Clean, friendly staff, quick service and great location. Thank you
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October 2023 by Diane
Needed boxes to help friends clear out their parents home after they pasted. Love this place being in the area and offering shipping/packaging supplies and assistance
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August 2023 by Bob Ziegler
Rented an Auto Transport and the customer service was first rate, from the rental counter to the hook up to the drop off. I didn't have to lift a finger. Friendly and helpful employees with positive attitudes. I'll be back!
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June 2023 by anthony Elischer
My only suggestion is keep it up! The staff at this location proved to be awesome. We received nothing, but top notch service! They pulled an extra TV box just trying to make sure we didn't forget our purchase.The young men we dealt with this morning were extremely friendly, helpful, and patient. We checked in to pick up our truck rental and were on our way in a few quick moments.One extreme moving session later...We managed to drop it off without much headache. The truck was clean and served us well. It took a lot of headache out of our move.I cannot blame the thorough drop off procedures a bit; Better off making sure all liabilities are covered these days. I appreciated the fact that we could wrap up everything with a cell phone even later at night.Thank you U-Haul of West Dundee for being a wonderfully customer-centric location! People helping people is why we're here together on this spinning on this lava rock through space!You helped make my family's dreams of home ownership a much smoother process and saved us a ton of time and money.
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March 2023 by Terry Moses
The staff were friendly and accommodating.
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January 2023 by SEMPER FI
Absolute trash, I can find better customer service at a McDonald's.......all I wanted was to rent a dolly for a few hours
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December 2022 by Kit Wolf
Professional, courteous and friendly staff. Clean organized building with everything you may need for moving. Plenty of parking too.
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September 2022 by jack weelmaa
Very easy day rental for van. 4hr rental. Equipment clean and worked well. I will use them again when needed.
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April 2022 by Ed Wyman
My experience with U-Haul was quite pleasant.I went in one week before I needed to rent a truck to set up the reservation.A variety of options were discussed with me.We came to an agreement on what would best meet my needs.I went in on rental day, and the truck I had reserved was ready and waiting for me.I had also reserved moving pads that came in packs of five. It turned out that I didn't need the pads, since I hadn't opened the package, they credited me a full refund for the amount of the pads.Returning the truck was easy, too.A quick inspection of the truck, and I was out of there.5 stars and I will highly recommend to others.
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April 2022 by Daniel Patterson
Great location with two very helpful and informative guys.
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April 2022 by Ryan Mansilungan
I bought a hitch online at uhaul.com on Aug 20, 21 and had set up an appointment for it to be attached to my car. My appointment for the hitch to he installed on my car is Sept 14. So I go to the store today and the guy on the counter says “the hitch for my car is not available!” I go then and says how come noone has informed me that the hitch was unavailable? Or at least an email stating the hitch is not available?I am not blaming the guy on the counter but this is unacceptable and very frustrating. A simple email would have suffice or at least the Spring Hill mall U haul could have left me a voicemail.Also, my credit card was already charged of the hitch and installment and this happened! This is unacceptable!
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December 2021 by Robert RomeroWilliam
I did the online return . i called location after waiting 15 min. Apparently they couldnt handle the 20$ i was charged. Sent me to talk with another rep. That the store said could help me. After waiting i kid u not 1 hour. She said she has to make up a ticket to send back to mgr. Disputing the 20$ charge. 20$ not 100$ and i returned it. Under lights in camera. And because i didnt finalize online return . i get vharged. This is how repeat customers get treated for 20$ and they obviously have charged me before that i returned after . hours. My business is definitely going elsewhere. For a simple prob. That could have easily been solved.
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December 2021 by Sennobia Gillespie
I had a very good experience. U-Haul moving company & Storage are great people to do business with!! They have you cover on all your moving supplies as well as you're moving transportation needs. They are a very good DIY rental truck company, they are very professional and very knowledgeable about all your moving needs. They have been in business for decades than anyone else that I can think of!!!!
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March 2021 by vernessa comage
I like the storage facility on W Main! Barb is always so professional and upfront about everything! I wouldn't use another facility! I would recommend this one to anyone that asks.
