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February 2023 by John Herrera
Great selection of shoes.Competitively priced.Conveniently located.Nice store and staff.
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January 2023 by Urawsum
im not mad at the employees(although the white lady with the long straight brown hair could be trained to say hi or acknowledge a customer that just walked up to them, product in hand) but the policy of you cannot try on both shoes and walk around the store to see if they fit. You get to try on one shoe or you can speak to the manager(which ,no, what are they gonna do?). Its pretty d**** I haven't ever experienced this at a shoe store. Not going back cos Id like to actually try on both shoes and walk in them to see how they fit and go.
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October 2021 by haniya affendi
I bought a shoe from Shoe Dept. Encore which is at South Ridge Mall, Wisconsin. It was an expensive shoes and after wearing few times the shoe inside thing was got damaged which is very unusual. Since that mall is very far from where I live I took some time and went back to the same store on Sunday after driving 1 hour 55 minutes and showed that shoes defect to one of the employee, the Manager was off and the Assistant Manager was at counter, the employee went to her and said about the shoes and without seeing the shoes and looking at the problem she said No Returns and few minutes later She came to us saying it’s greasy, dirty shoes ( WHICH WAS NOT ) and can’t do returns and the way she did treated me was very very UNACCEPTABLE.Then today I went to the store at West Dundee which is located at Spring Hill Mall, I must say I got treated like a guest and they took the returns after seeing the unusual tear in the shoes and I bought two shoes. Bryan and the other lady was very very good in the customer service and the store is very well organized and very well maintained a different variety of shoes and customers are treated as guest. I would definitely go and refer this store to All.Thank you once again Bryan and the Lady.See you guys soon ???
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May 2021 by Pablo Alonso
I will never come back. One of the employees was really rude. I asked for some shoes for work. The response to my question was that i could not order them online nor send them to the store but just what they had in store. I do not recomend this store at all.
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April 2021 by Jennifer Hampton
Awesome variety of shoes for the whole family.
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April 2021 by Lizeth Vazquez
They never refunded my money back to my card is already one month
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September 2020 by d tirado
This Amber girl needs to be more customer service oriented. Terrible Terrible service
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July 2020 by sayuri i
Very rude workers.
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July 2020 by Hector Pena
Amber has got to go!
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July 2020 by Angel C.
Terrible place and amber is a terrible manager , she deserved to be fired. She is very unprofessional and does not deserve to be working anywhere.
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July 2020 by Alejandro Campa
I bought grate stuff there
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December 2019 by Saucy Salad
This place has amazing prices for pretty decent shoes! Not that all of the shoes they have are already there and the employees have no control of their inventory. The customer service was amazing. One of the nicest sales associates named Jaden was amazing in helping me. He’s a really sweet kid! The cashier who check me out, Brian, was so sweet ! I would definitely come back again!!
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August 2019 by Virginia Rapisardi Brown
Nice selection of shoes
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July 2019 by lisa y.
Clerk tried to take advantage of my 80 year old mom today. Told us a pair of shoes were $29.99. Then said they were $39.99. When they rung up at $54, she didn't tell us the price changed. She ran my mom's Visa. When I questioned the price, she said they are $49.99 and denied telling us the two lower prices previously. The clerk next to her made no attempt to intervene. Is this an acceptable practice at this store? We returned the shoes and asked to see a manager. She said she was "like a manager." Won't he shopping there again. It is really sad that now I have to worry about store clerks taking advantage of my aging parents.
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July 2019 by Tricia Thompson
Rep that help me pick out shoes was awesome her name is Lavaesia...
