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January 2024 by Linda m
I’m very happy this branch still has tellers. Great to have a real person to work with. They could just be faster! They seem to move in slow motion!
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October 2023 by Chris Chiappetta
Great bank with nice people
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April 2023 by Javier Castillo
This bank has the worst customer service some of the bank teller treat the Custer bad.
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March 2023 by Mateusz Bandola
Manager Rosa lacks any kind of banking skills. Went to this branch to request banks and check statements from closed business account. She was more concerned about getting me into opening another credit card, than fulfilling my request.When I received the mail, there were only statements and no checks copies… So I went to bank again, spoke with Rosa again, and emphasized that I need copies of said checks still. 2 weeks later no mail, no call from bank, so I went there for third time…I spoke with branch banker Andrew Rodriguez this time and he dealt with my request in 5 minutes… Seems like he should be a manager there, not Rosa as he’s way more competent and knowledgeable.
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March 2023 by Lukasz Bandola
Never go to this location, manager Rosa is not responsible, we try order statements with copy of chcecks 3 Times she didyn’t order them, she shouldn’t Work there as manager. Worse expirence what u can imagine!!!! They waist people time!!!!
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December 2021 by Sarah Paul
Marco was very efficient helping me with an issue, great follow up. Customer service is awesome
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August 2020 by Jen Z
Very nice staff, helped me before they opened
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August 2020 by linsee
Thank you to Jola for being so helpful and accommodating. Professional and friendly, a great asset to this branch.
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July 2020 by kathy Sherman
very nice
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June 2020 by Jen Zermeno
Very nice staff, helped me before they opened
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March 2020 by Dan Duncan
Hands down the worst PNC branch in the surrounding area. This branch consistantly just gives me problems. Atm is third party owned and will eat your card. Customer service can definitely use a refresher course (Jola Karas). managements desire to jump in and solve issues lacks effort.
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February 2020 by Lindsey Spencer
Thank you to Jola for being so helpful and accommodating. Professional and friendly, a great asset to this branch.
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September 2019 by Glenda Olvera
We have been with PNC over a decade now. I JUST received a letter stating that IF my checking is less than $500 a month that I'll be charged $7.00 per month! So I'm penalized for not having as much money as most people in the Dundee/Sleepy Hollow area?
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August 2018 by ray LCH
very bad program management skills. I closed my account on Jan 04, 2018 with sufficient $ in each account, while i still got a charge for two extra months service charge for Feb and March 2018, even without any bill sent over. But I received a claim for $120 (10 + 10 + 100 penalty).
PNC center tells me they did not know the account closed. I am very curious about how could a customer to know the bank system works?????? WHY I need to spend my personal time to solve the issue not even created from my self??????????????
Please get your system fixed and avoid other customer to experience what I had difficulty in the past several weeks. Even today, I still need to work out this case.
THIS IS NOT how much $ issue, IT IS PNC responsibility and blame to your customer!!!!!!!!!!!
However, Ms. Ruth Cortez does a great job and is willing to help me for my past two visits. She is very helpful and a good professional to work with.
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August 2018 by ?
nicest staff ever!!!
