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February 2024 by Alexa Pedersen
I went here for the first time to pick up some shoes for my sister. I had the absolute best experience. The owner is awesome
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January 2024 by Lisa Harris
Top notch service! Otto is a master craftsman.
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January 2024 by Kim Kramarczyk
He did not want my business, and I understand my job was small. I had a hand tooled leather dog collar with riveted emblems that needed replacing. The cost of the collar new was over $150, and not something I can just easly replace. I had the new pieces, but the padding needed to be replaced. If I had a rivet tool and the right needle for my sewing machine, I would give it a shot myself. He kept saying No No No. Umm OK. I asked if he knew of anyone who could help. No No No. YIKES we have come here with other pieces and he has done a great job, and why not a lower rating. I truly appreciate the craft and didn't want to jack it up myself. Used to live in Dundee and drove a half an hour to visit. First time leaving any review at all. Just sad and feel dismissed. Guess I'll give Amazon my $ and give it a shot myself. Ugh
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January 2024 by Lynda's Exotic Essence, Inc Natural Skincare
Terrible. I brought in two pairs of shoes and a leather purse. Put shoes on counter, told him I wanted taps, he had no idea I had a leather hand bag. One look at me (woman of color), told me he only accepts cash. Now a days, not too many people carry a lot of cash. Apparently, he did not want my business. He should retire and allow the next generation to greet customers.
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January 2024 by Ngan MacDonald
If you are ok with cash only, he's awesome. Very gruff, but great workmanship.
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January 2024 by Mary Williams
I been coming to him for years when I'm of need of his services. awesome Job I would recommend ? the prices he charges are responsible.
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January 2024 by Debby G.
Stopped in yesterday to get a zipper replaced on a brand new pair of knee high leather boots from Nordstrom. The zipper broke before I even had a chance to wear them. Needless to say, I was angry. I brought them Otto and he said he could not replace the zipper, but he would try to fix it for me. Turns out he fixed the zipper FREE OF CHARGE and said if it doesn't stay zipped or breaks open again to bring them back and he would try something else. made my day. Thank you Otto!
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November 2023 by Cinnamon K.
Great service. No frills. Fair pricing and excellent job on my favorite espadrilles. . I'll be back!!!
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August 2023 by G G
I had a pair of leather shoes repaired here about 10 years ago and im still wearing them today! Fantastic workmanship!
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June 2023 by vanessa
Horrible customer service! Don’t waste your time here! Spend your time and money somewhere else! Again, don’t go to this place!
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April 2023 by Kim Watts
EXCELLENT CRAFTMANSHIP!!!! We are lucky to have such an artisan in our mists. Otto replaced shoe buckles withvelcro on my two favorite pairs of shoes so I can continue wearing them. He has put snaps on my purses and "feet" on the bottom of my purse so it does not sit on the floor. Fantastic work for great prices!!
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February 2023 by Freddie Gray
He does Great work ?
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February 2023 by Hemant Patel
Visited this shop to fix zipper of my hoodie, reasonable on kind of service provided.
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November 2022 by Sheri Meehan
Had my ? granddaughters boots rezippered this past summer only they fell apart again a month ago. Problem is I lost my receipt so I can't get them fixed again. I can't afford to get them fixed again. What a shame.
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November 2022 by Dude “Dude” Abides
This guy is great. And now with shoes becoming so expensive it makes sense to repair your old ones.
