-
February 2024 by John Torppey
Absolutely love working with them. I have used them on multiple high-end projects but also on projects where I am trying to save money. Their selection is so great so they really can accommodate most budgets. I’m currently working with them on my own house right now and am really impressed with everyone I’ve dealt with. I’ve had nightmare experiences with other countertop companies in the area - these companies can appear to be a little bit cheaper but the quality is not great and the actual installation has not been pretty. Not to mentioned they always seem to tack on additional fees. West Chicago Custom Countertops is patient and if I ever do have issues with the installation, they are always willing to make things right. I can’t recommend West Chicago Custom Countertops enough!
-
February 2024 by Sarah Wahabuddin
This was back in 2021 when they came and installed granite countertops in my kitchen. The stone was cut unevenly at the finishing was not well done. They said they will do caulking and make it look better. I was very upset at them. At that point I called and spoke to Esella to send someone to fix it if not I will get it done with someone else and will not pay the rest. I was very upset. I FaceTimed her and showed her their work.Nice granite countertops was something I wanted to get done for a long time. However I hired someone else and hid the uneven countertops by doing backsplash and caulking. It still doesn’t look professional but we are living with it.Guess what after 2 years they sent me a bill to pay the rest of the amount for there not so very good work. I talked to Esella and she made sure that no bill will be sent if not I will submit a review. Well I had to submit this review now.
-
December 2023 by Eric Schmidt
We had shopped around for our options, and found West Chicago Custom Countertops had the best value for us. They worked with us to use the exact sections we preferred from the slab, and the end product is beautiful. The installation team did a fantastic job as well, and were able to make requested adjustments on the spot. We are thrilled with the results, and highly recommend this company for your countertop!
-
December 2023 by Leslie Marsh
Super nice people to work with and great work every time
-
November 2023 by Barbara Melville
QUOTES ARE ALWAYS SIGNIFICANTLY HIGHER THAN ANYONE ELSE
-
November 2023 by Ellie & Reg Bruce
Incredible selection. Great place. A must for authentic western gear.
-
August 2023 by Dustin C.
They broke my pipe under my sink, didn't tell me then left. Had to pay a plumber to fix, then they never answered when I complained.
-
July 2023 by Brian Davies
They did a great job for us. Even went and ordered some quartz we liked that they did not carry (although they carry a lot). We went some other places, but they seemed sketchy for one reason or another. Went back to WCCC because they were recommended and we're glad we did.
-
April 2023 by Dario Bimbi
Great company, they helped me with all my questions and the install went very smooth.
-
March 2023 by Laura Scott
They have installed our kitchen countertops and now two pieces on our built-ins. The pieces look great and in the case of our built-ins they did not fit correctly but they fixed it within 24 hours and installed them. Very nice to deal with for any project.
-
March 2023 by Renee Mullaney
Used West Chicago on advice from a designer who uses them for her projects. The job was to remove existing granite and replace with quartzite, install new sink, cut holes for new faucet and reverse osmosis faucet. They came out twice to measure, first for the estimate and 2nd to finalize the measurements. 3 of 4 pieces went in beautifully, the 4th one with the sink did not. The measurement was off by 1/4 inch. Instead of cutting 1/8 from each side, the 1/4" was cut from one side thus the sink hole and faucet are 1/4" off center. Calls to them have gone unreturned as have emails. Customer service is not very professional. Would not use them again nor refer others to them.
-
March 2023 by Juan Araujo
Great granite place
-
March 2023 by Nathanael R. Odom
This place is the genuine article. Family owned with a REAL old school approach to relationships and business that is quite refreshing. You feel like family from the moment you reach out to them. Their expertise and attention to detail make them a diamond in the rough when you need to polish up the finishing touches of your kitchen or any other space. They ROCK!! ?
-
March 2023 by tully kari
There is not another countertop company that comes close to comparison. Beautiful selection and so helpful. The installers are prompt courteous craftsman. Ask for Maria
-
March 2023 by M L
They did an ok job but a few complaints.1 they told me to have the farm sink installed before the counters but the installers ripped out my sink and broke my cabinet. When I contacted them they offices ZERO about it and it cost me and extra 350 to have fixed. Instead of helping me they started to send me over due notices.2. I had waterfall counters installed and I noticed that there was hard to see chips all along the bottom where the counters meet the floor. After issue one was never resolved I figured why even contact them about this.3. I have deep counter and the stove is normal length. They did not put a price behind the stove so. Is either my stove is far back and there is a large gap between the front of the counter and the front of the stove or if I bring it forward there is a huge gap between the back of the stove and the wall.I have done many foreclosures so this is not my first kitchen rehab.My first red flag, I asked for the sink cut out, so I can make a matching cutting board and they could not do that. Every other counter place I have asked to do this for me has done it except these guys. It costs them nothing for the cut out.
