-
March 2023 by Blue M.
Terrific experience. I prefer to negotiate before I come in. I negotiated through email and agreed on a price. Came in and after the car checked out and sign my papers and left. Lou was super respectful and responsive. Would definitely recommend. No high-pressure sales. Dealer is a little bit farther away but I will definitely be returning for any warranty or service work. Also, I showed them what I was preapproved for through my bank, and they even beat that rate so I would finance through them. So we both won.
-
January 2023 by Erin F.
I received a letter from Ford telling me my car had a recall for the passenger side airbag. I took it to Haggerty to be replaced. The letter said it would probably take between 4-5 hours to complete this, but, they finished it in less than hour! Everyone I spoke to there was very friendly and helpful. If I decide to purchase another Ford after this car, I would for sure get it at Haggerty!
-
September 2022 by Keith Thompson II
No complaints. Service was fast, people were friendly and it was very clean. I would recommend this Ford dealership over a couple in the area.
-
September 2022 by Keith Thompson
No complaints. Service was fast, people were friendly and it was very clean. I would recommend this Ford dealership over a couple in the area.
-
June 2022 by Keith A. Thompson II
No complaints. Service was fast, people were friendly and it was very clean. I would recommend this Ford dealership over a couple in the area.
-
May 2022 by Gary G.
I received a Recall notice from Ford that my windshield needed to be resealed. I took my Transit Connect to Haggerty and decided to get 'The Works' oil change ($69). I also pointed out that my windshield wiper arm needed to be 'reseated' on the hub because it was one tooth off, from a previous battery replacement procedure (the cowl must be taken apart in order to change the battery). Although I'd been waiting in the Showroom, no one bothered informing me that my car was ready (I noticed it out in the lot, then went and asked). But the Service Adviser told me that I'd need to return to their dealership a second time, because my Recall involved one appointment for 'inspection' and a second appointment to have the word done --and the Recall notice made no mention of this! He also said the service tech 'just couldn't get the wiper arm off because it was stuck.' Huh? Sorry, but this Service Department is sorely lacking --bad customer service, seemingly not wanting to do any work, and LAZY. I'd been considering buying a new vehicle from Haggerty --NO WAY. I'm taking my business elsewhere, and I suggest you do, too!
-
January 2022 by Lauren R.
Went for an oil change and tire rotation. The guys were so sweet, asked me if I needed anything while I waited. The experience was quick and easy. The woman at cashiers desk was sweet as well!! Very friendly.
-
November 2021 by Arthur Eisenberg
Great service
-
October 2021 by Scott Eckelberry
Friendly staff. Clean environment.
-
July 2020 by Mj K.
Bought our 4th car from them and obvs wouldn't keep going back if service wasn't go good. Very helpful offering options on the product and financing. I like the non pushy, but helpful sales approach. From Sales, to finance, to the service department were all great.
-
February 2020 by Lewis L.
I got a good deal on a used car. However be careful, they did not figure the taxes correctly and if I had not caught the mistake I might have paid a couple hundred more in taxes than I really needed to.
-
October 2019 by Liz Rhode
Salesman John Czech was awesome. The other employees were good with working with our price limit. The Mercury Milan we ended up buying SUCKS and we are trying to return it, that is not going over to well
-
September 2019 by Julia G.
Terrible place. Complete scam. Purchased my 2016 Ford Escape from here and I have had problems with it from day one. I haven't even had my vehicle for a full year yet and it has been brought into the dealership four times for the SAME issue. I was told they "fixed" wiring in my vehicle, months later the check engine light comes on AGAIN. After bringing it to them three times i decided by fourth time will be bringing it else where. Well found out what they apparently "fixed" was never fixed. A lawsuit is coming for them before they know it. Please do NOT purchase from this dealership. I am incredibly upset to where I had to file a complaint with corporate regarding this situation. Thank god for the lemon law.
-
May 2019 by Dave A.
I wanted to wait to post this until after I've had my car for a while to see if I'd cool off about it. I haven't. There were multiple things wrong with the car after I got it, albeit cosmetic, but things you want fixed if you're buying your car "certified used". There's supposed to be a checklist of everything that is checked to make sure everything is up to the standard of Ford. I can pretty much guarantee this wasn't done. There was paint chipping on items on the inside of the car. The owner's manual that was still wrapped in plastic was completely covered in mold. I asked how I get these things replaced within the warranty, and was told they weren't covered. After a couple emails back and forth, they just stopped replying. I kept forwarding the same email chain, with no response. When I picked up the car, I was supposed to have both back tires replaced with new tires. One of the mail reasons I decided to go with this car over another Explorer and a different dealership. I got there and they told me they found a used tire with the same tread, so were going to just replace with that. I had to fight back and forth to get what I was promised. This was after multiple trips to the dealership because of different things that needed to be replaced. The final straw came this weekend when one of the panels on the window just flew off while I was driving. How was this car ever inspected and passed? I really question whether there was water damage to the car and I'm being scammed. Do yourself a favor and find one of the other many Ford dealerships in the Chicagoland area.
-
May 2019 by Okeed0k E.
I was in the market for a used Ford Escape and checked all the local dealership websites for inventory. Haggerty had what looked like a good match, and I had been a previously satisfied Haggerty Chevrolet customer, so I contacted Haggerty Ford. The entire experience went practically flawlessly, from the scheduling of the test drive (which I had to reschedule to a later day and got zero pushback), to my inspection of the car, to the price negotiation, down payment, and eventual purchase. Dan O was a complete pleasure to deal with, and I don't say that often about very many people, let alone sales folk. I take a long time inspecting prospective vehicle purchases, and he was not pushy or hurrying; even bringing me some plastic to lay on when I realized I had forgotten one of my rugs. I found some minor issues to be addressed on the vehicle, which got put into the contract and were addressed completely to my satisfaction. I was even able to discuss one item with the service tech directly, which wasn't afforded to me by some other dealerships I visited. I had forgotten to ask about the unlock code for the door, but Dan didn't, presenting it to me along with the keys. It was simply the right vehicle, available at the right time/location, for the right price, and the right buying experience. My college student and I could not be happier.
