Astound Broadband Powered by RCN
Internet Service Providers1130 Carolina Dr, West Chicago IL 60185 Hours
Hours may fluctuate. For detailed hours of operation, please contact the store directly.
About Astound Broadband Powered by RCN
Astound Broadband Powered by RCN has received mixed reviews from customers regarding their service. Many customers praised the technicians for their professionalism, knowledge, and personable nature. A specific technician named David was highlighted for his quick and effective service, resolving connection issues and ensuring everything was working properly. Customers appreciated the thorough checks performed by the technicians and their respectful approach. However, some customers expressed frustrations about unresolved issues, particularly concerning buried cables that remained above ground for an extended period. This situation caused concerns about potential damage from landscaping activities. Additionally, there were mentions of confusion regarding the transition from a previous service provider, indicating a need for clearer instructions on using Astound’s services. Overall, while customers have experienced good internet service and competent technicians, there are areas for improvement in communication and timely follow-up on installation concerns.
Most Recent Reviews
April 2025
I had Andrew install my move in. He was super quick, efficient. Really happy I called. It was also same day service.
March 2025
Was with this place for 2 years but I had enough with slow internet and 2 no shows by techs. Back to xfinity with faster service and promptness
March 2025
I canceled my account with 7 days left on the billing cycle. They charged me the whole monthly amount! I called and asked for it to be pro-rated. The refused. I asked to speak to a manager. They refused. I will NEVER use them again
More Comments(75)
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