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October 2024 by Katie Hobson
I can't say enough good things about Ace Hardware! I recently got a flat tire and happened to pull into their parking lot. Even though I wasn't a customer at the time, the owner saw me and kindly sent two of his employees to help. They went above and beyond with their customer service, treating me with kindness and generosity. It's clear they truly care about their community. I will definitely be doing business here in the future. Great people!!
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October 2024 by Rene Torres
I stopped by to this specific location to buy a handful of bolts and nuts. Like I do in every other store I grabbed a little clear plastic bag put my bolts and nuts inside. I grabbed a piece of paper wrote down how many I had of each item, wrote it down along with item number and prices like you are supposed to. Up until this point everything was fine. I proceeded to go up to the register to check out when I encountered a cashier by the name of Alpita. I handed her the baggie with all my items and the sheet with all the info. She then dumped out everything I had in the bag which were quite a few items, 74 to be exact. She clearly thought I was being dishonest in the amount that I wrote which is fine, I understand that it is her job to make sure things are correct. After she counted each piece she then proceeded to call another employee for a price check, I explained to her that I could go show him exactly where I got my items as I was in a hurry. She extremely rudely answered me that no, the other employee would go as it was his job to go. I have had my fair share of poor encounters over the years but never anything like this lady. I told her she didn't need to be so rude, to which she responded that if I didn't like it I could leave the store. I asked her if she owned the store to be able to kick me out, and she responded " not yet, but it soon will be my store". I asked her if the owner of the store was in and she said yes, I asked to speak to him but she refused to call him. She told me to go get him. I asked her again, of course she refused. I had to walk to another employee and ask if he could call the owner for me, he said of course. While we were waiting for the owner to come down, the gentlemen who went to price check all my items and make sure that I had given them the correct prices confirmed that everything was right with what I had wrote. The owner finally came out which I believe his name was John. I proceeded to explain to him how rude his employee is and that I felt really bad that she was essentially the face of the store and that rude. Sadly the owner didn't have anything to say other than he was very sorry and that he was sure I could understand. Mind you while I am telling him that this lady essentially kicked me out she was saying that everything she said to me was not true. I told him to check the cameras if he wanted. But sadly a sorry and I'm sure you can understand is all I got. I most definitely do not understand. As a business owner myself, who I have at the front of my location is the face and a reflection of my business. I would never let one of my employees talk to a customer in that manor. My customers could have to many different places, but they chose to go to me when they didn't need to. The least I can give them as a token of my appreciation for their business is give them the great customer service that they disserve. I used to be a regular customer of this specific Ace, but no longer. I'd rather take a longer drive elsewhere and get better customer service. Ace, PLEASE give your employees better customer service training!
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June 2024 by Uhura Sasse
They have the best customer service. I go here before I go to any other hardware store.
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June 2024 by F Ha
Completely over priced
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June 2024 by Scott Altier
I always go here first... most knowledgeable and helpful staff to quality products with great pricing..home town ACE is the best !
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May 2024 by Mary Hoffman
Always there to help! Fantastic service
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March 2024 by Ann
The man in the store is very helpful every time I go there.This was an old review. Now all bew employees the way it looks, they were toying to help but not knowledgeable. ( wheres the employees fro. A year or so ago)
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March 2024 by Eli Sampson
dude! I love ace hardware! I go here to get my lawnmower fixed all the time and a young lady always helps me! 5 stars from the big samp himself!
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March 2024 by Matthew Centrella
Wouldn’t do a return since I bought it at another Ace Hardware
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February 2024 by Jorge Rodriguez
Horrible customer service
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January 2024 by Alex Barrerax (Alex)
Place sucks.Just go to Menards.
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December 2023 by Javmore
Magnificent attention
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November 2023 by Timothy Rittof
Always helpful and they have the parts I need
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October 2023 by Alexis Meneses Arévalo
Excellent place to buy accessories for home and car repair.
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October 2023 by Dave Karwowski
Just OK.
