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May 2024 by Golda L.
The store was organized and all the employees except Fred at the door were nice. I was trying to get out of the store, and my hands were full, so I kicked the small shopping basket to the door, and Fred, who was standing there and could have offered to help but shook his head instead. I asked him if I wasn't supposed to do this. I believe he shook his head, so I left the basket where it was and left. He should have offered to help.
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September 2023 by Shaun L.
How WALMART treats disabled people. I'm on dialysis 3days a week, a few years ago I couldn't walk because of a disease that destroyed some of my muscle mass in my legs, I'm also 1 week out from open heart surgery. So I can walk but it's difficult and painful. At 12:30 today I was dropped off at the Walmart at Fountain Square in Waukegan. I walked in the door and saw there were no riding carts. An employee walked in after me and i politely asked if he could see if there were riding carts on the other side. He walk by and says "I dunno" and walks right past me. Another employee was bringing carts in and I asked if he could find out if they have a riding cart. His response "I'm not really sure man" then walks away. I walked inside the store and asked a third employee (greeter) and the response was "I don't know I work right here" as he points to the floor. I asked if he could find someone and his response was in an aggravated tone "I WORK RIGHT HERE!" I walked back grabbed a regular cart and started walking very slowly and with much discomfort until I found a riding cart. I transferred my groceries and sat in it to drive and something was really wrong with it. Even with a full battery the thing would just barely even move. I saw a WALMART manager with a radio and cell phone on her belt. I explained my situation and my experience up to that point expecting finally someone will at least take a second to look if there's any carts at either door. She says it's a busy day so they may not be one available. I asked could she at the very least call on the radio to find out. She says give me a second and walks away. She comes back a minute later and says "there's some there but people are sitting on them and I can't ask them to move." I asked "why can't you ask if a disabled customer can borrow one". Her response "I can't" and walks away aggravated with the situation. 4 employees and no resolution or concern for my safety. I was treated with nothing but contempt, sarcasm and total lack of any empathy for a disable customer. BOYCOTT WALMART!
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May 2023 by Nancy G.
I'd like to know why Walmart prices are going up every week. Dog food soft pieces of beef for 12 packets in a box use to be under 350. Now it's around 7.70. Why????? Try to find a load of bread under 4.00. Ketcup and Mayo 4.50 unless you get the Walmart brand. Eggs are still in the high 3.00 range. It's an insult to advertise that Walmart has the lowest prices. Their ads and setups in the store advertising savings is a lie. It's the same price as always. Stoeffer's single servings are just under 4.00 when they use to be 1.50. Even Lean Cusine is isn't far behind. I can't afford it anymore. It's disgusting that Walmart keeps telling us their prices are so low when it's a lie. Aldi's isn't much better.
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March 2023 by Susan V.
If I could give this Walmart 0 stars, I would. Came in to return a cup holder phone mount and a phone screen saver. I'm within the 90-day window which is posted on the website and the board behind their customer service counter. However, KYLE and JAMES claim their policy has been changed to 30 days. This is posted NOWHERE. Everything posted says 90 days. Ridiculous!
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July 2022 by Ariana M.
I can say that my experience in this store is a hit or miss because there are times that my experience is good and there are also times that it is not. The store carries a ton of stuff and everything that I could ever want and need, from groceries to clothes, home goods, etc. The store is also spacious enough and it has a nice layout where everything is easy to find. I wanted to start with their groceries. Their grocery products are great. There are a variety of choices. The products are also fresh and the quality is good. However, the stocks are not maintained. There are times when specific items are out of stock, which is very disappointing, especially when they are products that I desperately need. That is one of the problems I faced in this store. Other products are well-stocked, but there have been times when I couldn't find what I was looking for because it was already out of stock. Meanwhile, I do not have any problems with the bread the store carries because they have all the particular brands I wanted and I could think of. I also think that they have all the great brands. Prices are fair and reasonable here. They do not go higher and if they do, they only have a few differences, which is great and also the reason why I like this store. Their prices are reasonable, and they usually have lower prices than any other store. Service here is pretty nice too. The staff are friendly and helpful. They are always attentive whenever I want to ask something or anything, and they are always glad to help.
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May 2022 by Abcde A.
First off I placed an order for shipping. The order was changed to delivery from store. Next the driver Gabriel went to deliver my order which I sent to my PO Box for secure reasons as I would be unavailable. Then Gabriel gets to my PO Box location after hours and for some random reason leaves my items in an unknown location and has the nerve to take a picture that does not include the surrounding area. I had to ca the store 10 plus times and have the phone answered by some young female who answers a company phone "hello". This location can't get any more u professions. I speak to manager Sam who literally hung up on me after I explained the issue then I call back to the hello phone greeter. Some people just don't need a job because their people skills are at zero. Why would you leave items at a u known location with a picture of only a bag? Gabriel needs to be fired as does the "hello" phone greeter as does manager Sam. I'll send a complaint to corporate on this store as well.
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April 2022 by Charity P.
Two major problems at the store. First one is their credit card machine doesn't work. I confirm this afterwards by calling my bank and my bank told me that there's nothing wrong with my account. I was told by the manager that it's my card that is the problem. that was fun. the cashier asked me if I wanted to use the ATM on my $30 purchase. Um, am i mistaken that this is l walmart? I assume they could handle a visa debit card purchase. Secondly I spent the $11 on a box of chocolates for my mothers birthday and when I got home I realize that someone had eaten half the box. I called the store and the store said that I would have to come back to receive my $11 back. That is not worth my time or my gas to do that. Do better Walmart.
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May 2021 by Will W.
Hello!.. I have given all stars today!.. because me and my woman likes to self checkout!.. and we don't have to worry about a cashier.. anyway Walmarts good.. but it also has it's ups and downs!..
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April 2021 by Lori T.
Things have VASTLY improved at the Waukegan Fountain Square Walmart! First, I could walk in the aisles. Things were mostly clean.Second, prices were clearly marked. Still- Not as well stocked as the Kenosha store, certainly not as friendly as Johnsburg.