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February 2024 by Graham Dirsmith
6 cars in the drive through lane, 20 people standing in line for 1 register up front, and 15 people in line for the pharmacy! I get they are 24 hours here but hire some staff! I See 3 I See 3!!!
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December 2023 by Monic L.
This Walgreens got a makeover, and I'm here for it. I like the new layout with the photo center being attached to the main checkout. No more having to wait for an employee to come from the back or finish helping customers upfront before getting to you. They now have for cashier areas up front on the same side. The store is clean and tidy and looks like it is in better shape.
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November 2023 by LoVETraditions HuitzucO
This is the pharmacy in Waukegan with the worst customer service I know, even though I changed my medications to another pharmacy a little further from my house but with better customer service and I have had to return from time to time for vaccines, to my children and family because of the availability they have for appointments but you arrive and the people at the pharmacy and the cashiers at the entrance seem to always do their job in a bad way, they should send almost everyone to a customer service course because the The majority in that pharmacy give terrible service doing what they are paid to do. That's why I give it 1 star because I can't give them half a star???
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October 2023 by Ashley Garcia
HORRIBLE, the customer service is pretty bad, the employees really don’t care!!! Placed a curbside order late during the night since they’re a 24 hour store. I never got an email telling me my order was ready so I showed up to the store to ask. The cashier told me they can’t complete orders until 8:00am. They couldn’t complete my order in six hours??? I ended up just giving up on a curbside and bought the items in the store and it costs me 13 more dollars than the online cost!!!
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July 2023 by Amy Hoehne
Five stars for Edwin in pharmacy!! Thank you for your professionalism, knowledge and kindness!! Edwin saved the day!! Thank you!!
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June 2023 by Yessica Lawrence
I called to see if my prescription was ready and was told I had already picked it up. They said they would check the cameras to see who picked it up since I knew I couldn’t have been there at the time they said I was there. I was finally told it was their mistake and to pick it up. When I showed up, I was again told I had picked them up already. I then had to talk to somebody else who finally fixed it.Ended up switching to a different pharmacy.
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March 2023 by Angela C.
This pharmacy is amazing for customer service! I needed a new libre sensor and my usual Walgreens has been out of them with little to no help on where to get a new one as I am leaving for a trip the next day and my prescription has been filled for days. I called this location and David at the pharmacy was such a sweetheart and really helped me out a lot! Thank you so much David and thank you to this location for being open 24 hours.
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January 2023 by Firoz Ahmad
Pathetic service. The pharmacy staff were arrogant. We had the appointment at 7:30pm and confirmed over the phone twice before visiting. We reached the pharmacy at 7:25pm and asked to wait for 30mins as Pharmacist is on break. At 8pm, Pharmacist came in and said that they are out of stock. Never had such experience with Walgreen. Either this location has to be closed out or whole staff need to be changed.
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January 2023 by Makayla Davis
It's the Pharmacy department y'all gotta change something because everytime I come up here it's always a problem. No type of communication within the staff at all.
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November 2022 by Zoe Opp
I made a vaccination appointment in advance and had to wait an hour. The staff seemed to not know what they were doing.
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November 2022 by elizabeth vega
Literally have to wait an hour in like just to pick up a prescription. The line is always endless both inside and drive thru.
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November 2022 by Caryn Harris
I wanted to share a positive experience my child and I had with Mable at the pharmacy this week. We both made vaccine appointments. The wait time at the pharmacy was over 40 minutes, however once Mable greeted us and started the procedure, it couldn't have been more pleasant. She took the time to talk to my child, walk her through everything, and kept such an upbeat demeanor that made the whole thing go so smooothly. I am very appreciative of her taking the time to make my child and I comfortable, even though the pharmacy was very busy and hectic.
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November 2022 by Michael Lewandowski
Absolutely worst pharmacy I've even had to deal with. I did my refill online. No response, arrived 5 days later to pick it up. Waited just over 30 minutes in line, only to have them look confused and was told to wait another 10 minutes so they could fill my prescription. I guess 5 days wasn't long enough notice for them. Only use this place if you have no other option,and bring a book for the the consent long wait times.
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November 2022 by Denisha J.
Yikes.. from the shelves looking like a child ran down every aisle with its hand out.. to nothing ever being in stock.. and the staff that blatantly doesn't care.. ( example.. watching Netflix while checking you out.. lmao) ..it's unreal. If this is a glimpse of the future of customer service we're screwed.. so again, yikes.
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October 2022 by Lakemi Reid
Everything about this store horrible. Short stuff an every department. The worst place to shop every stock. Waited 5 days for my prescription to be filled. Every time I go there for Photos something always broken. Store needs to be closed down. Let not talk about the number of customers that walks out without paying for they items. NO REAL SECURITY THERE AND IF THAT STORE STAY OPEN THEY NEED IT.