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January 2024 by Midwest Shy
Thank you Evelia Lomas! Solved everything in one call, after talking to two different people in weeks and got no were!! Emailed me and call be back with paper work to sign, fixing a previous company and/or persons mess up! Ask for her when you call, customer service is top notch
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January 2024 by Deborah Robinson
I read several reviews before going to Freeway Insurance and when I decided to go, I asked for Jason Velez. He is amazing and I can truly say he lived up to every good review. His knowledge, professionalism and explanations are truly commendable. Great service.
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December 2023 by Denise Rilet
Jason is Awesome he got me a great rate on my liability insurance rate he was very courteous and I recommend anyone that’s looking for insurance to ask for Jason. Thanks again for all your hard work.
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December 2023 by Addie Bee
I spoke with Jason over the phone in regards to a refund issue. He was extremely understanding, apologetic (even though it wasn't his fault), and very helpful. He definitely made me feel like he cared and made me feel assured that the issue will be taken care of. Thanks Jason!
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December 2023 by Nero Vision
Jason was the person I talked to who helped process my insurance payment. He was patient, informative, and polite. I appreciate his customer service because it's so hard to find nowadays. Definitely 5 stars!
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December 2023 by Ryan M
Jason was extremely helpful and a pleasure to chat with while getting everything set up. Very kind and quick as well. Highly recommend him!
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December 2023 by Tanya Carter
To whom it may concern, I want everyone to know that Jason was very helpful and kind. He took his time to listen. He's was very polite..
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November 2023 by Black Diamond
I spoke with Jason 2 times now he is amazing! He deserves a raise. His customer service is beyond! I was quoted a price for my insurance and received a refund and did not know why he was helpful, diligent and got back to me in a timely manner. If you are looking for an agent please ask for Jason. He will make sure all your needs are taken care of with efficiency and kindness. Thank you Jason for being amazing!
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November 2023 by Andrew Thomas
This is great place and most of all great service..Evella Lomas is a great at assistance always respectful and always help you understand anything …always welcome customers with welcom she is great at her job
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November 2023 by Pamela Garcia
I had the best experience with Jason Velez! First of all, he was incredibly generous to stay so far past his time to go home to help not only me but other customers as well. He was also extremely knowledgeable about his work, and his customer service was beyond expectations. He was so kind and personable, and he turned something that is normally a not so fun obligation into a fun experience! I am actually looking forward to seeing him in 6 months when I renew my insurance and I hope he is still working there. Also, since my husband's first language is Spanish, and mine is English, I love that he can communicate clearly to both of us. If it's possible for you, I highly recommend seeing Jason for all of your insurance needs!
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November 2023 by Curious George
My son needed an SR22 as well as full coverage for his Mitsubishi Galant. Everything about the insurance started off fine my son and I were happy. However, he told me he received a call stating that his policy was no longer enforced because of nonpayment yet we paid for this policy in full. In came insurance Agent Jason Velez at Freeway insurance found the mistake corrected the problem. Again my son and I are happy customers.
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November 2023 by Jennifer Villarin
Jason Velez was very thorough and helpful! Great customer service. I Highly recommend. Thank you!
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November 2023 by Angel Calderon
Jason was a great help getting me a great price on my insurance 100% recommend looking into a quote from them!!!
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October 2023 by Marlynn Maldonado
Jason Velez, was a great help and very kind. He did everything he could to help me with my questions and concerns.
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October 2023 by tristan mitchell
Jason Velez, was very helpful and experienced with getting me and my wife the best quote. I left with a very affordable policy. This location has the best customer service around.