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January 2024 by Lady lionesses
So i hardly ever give reviews but the service at this bank got me there.The banker seemed unknowlegable about perosnal accounts. Luis sosa needs more customer service training
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January 2024 by Art “Turog17”
I was told they would not be able to open an account because they had one other person waiting and also the "snow storm"? What does a "snow storm" (aka light snow during winter) have to do with opening an account??? Another example of Waukegan's fine establishments!
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December 2023 by Spenser Brylski
The door to get to the inside atm doesn't unlock with a Chase card. Not sure why. Rarely has all 3 outside ATMs functional. Just lazy and outdated I guess
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October 2023 by Alberto Avalos
This bank in Waukegan sucks I been to the one in round lake and that’s a 5 star bank Waukegan is garbage the Hispanic guy with glasses is un professional instead of helping a customer he wants to bark orders like okay if they got appointments why don’t you just help me open a account and get me on the way
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September 2023 by Carma M
Outstanding customer service job LEX . Went in for a bank statement this morning, so I can get my Illinois drivers license couldn’t get one from my checking account but she did research and get one from my savings with my current Illinois address!
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September 2023 by Lexi Williams
Save your time and energy. Probably one of the rudest Chase banks I have ever been to. Not only do they go at snails pace, they have some of the worst attitudes… it’s chase bank. Go to the Gurnee one instead. Chase needs to scrap all these employees and just start again.
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August 2023 by Matt adamski
Probably one of the worst chase locations in the area, you’ll be lucky if 1 ATM works in the drive through. Also the card scanner to use the ATM inside is broken as well. It’s been like this for over as well.
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May 2023 by perla cabrera
In the beginning this branch, was thriving made it in the newspaper as a hud location and picking up alot of business accounts from fellow rival First Midwest Bank, they would print out a new atm card there if lost and the coin machine easy access , just bring the change the machine would count it, now it has too be roll up.. plus losing the ? at Walgreens... with the area growing and new business, I would love too see this go back too the old ways.. I've been a member for many years..
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March 2023 by Russ Anderson
There atm's are a joke they have 4 of them half of them don't work half the time. U can go inside but the card never works for anyone, u would think that they would hire someone that has half of a brain and make sure things are working right
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August 2022 by Yessica Gutierrez
This is the closest branch to my home but it is very unprofessional I have been in this branch about 6 times and they never have a banker or someone to assist in urgent matters if they are not making comission of you they wont assist you and have you wait there for an hour.
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August 2022 by Nicholas Dominguez
My scheduled meeting with Manfred was great!He was very helpful in the process of setting up my business banking account and assessing what decisions I'll need to be aware of in the near future and longterm for my business to grow at a healthy rateWe were able to open accounts and order my cards with ease over good conversationBonus points for the fact that he got excited about my business with me and and hyped me up!Thank you Manfred!
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March 2022 by Bradley Bonato
Friendly, Responsive, Professional, AND Courteous EVERY time I use this, and the Gurnee & Libertyville, IL. branches as well; respectful of MY time!!! ???
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January 2022 by Jaime Lee
I've had it with Chase banking. Apparently they've received an email not accepting expired ID'S yet we can't get new ones due to DMV being closed due to covid. So basically you can't withdraw any funds. Which is quite ridiculous, how does chase expect us to use our funds. And yes I do have a debit card. No excuse to Chase blocking us from having any access to your own account and terrible service. The branch in Waukegan has the most terrible service. They do nothing but read you a script. But I'm sure if I was another race they'd would have let me withdraw. Nothing personal though. Maybe better training for your staff and keep personal comments to themselves. But nothing personal
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December 2021 by samantha bustos
No stars. They never answer their phone and when they do they hang up on you!!! Super horrible customer service. They won’t even answer.
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October 2021 by lizeth Cruz
The atms are never working, one is always down which makes the longs long and they never pick up.
