AutoZone Auto Parts in Waukegan, IL, is known for its friendly and helpful staff. Customers appreciate the excellent customer service, with employees like Quartez, Jose, and Jason going above and beyond to assist with various needs. Whether it's opening a stubborn oil cap, checking and filling oil, or helping with car repairs, staff members are eager to help and provide useful tips. Despite challenges like cold, rainy weather or difficult-to-remove parts, employees remain committed and often go the extra mile, such as helping install headlights or retrieving tools. Customers also value the store’s refund policy for mistaken purchases. Additionally, staff are knowledgeable about warranties, often saving customers money and providing peace of mind. Overall, AutoZone in Waukegan is recognized for its friendly atmosphere, attentive service, and employees who genuinely care about helping customers with their automotive needs. The store maintains a reputation for dependable assistance and a welcoming environment, making it a trusted place for auto parts and support.
I have an old truck that wasn’t starting .Tow truck company said to buy a new battery. i headed to auto zone where Jose took real good care of me . Got the right battery for my truck and installed it for me all within a 1/2 hour. Excellent service and he was so very helpful. i recommend this place 100%.
January 2025
The staff is friendly, and if you made a mistake in purchasing something, they will refund you with your purchase receipt.
December 2024
Went there to grab a new battery for my car, When Jose and Jason told me about my dead battery's warranty that I didn't know I had. In the end they saved me some money with there great customer service help. Thank you!
