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January 2024 by Àndy Sargent
They had what I wanted but not in the large bag and made no attempt to remedy that issue, very friendly service, lots of stuff. kinda pricey.I did find the bag size I wanted at another store, returned my purchas with no problem. In the good old days they would have made an effort to help me out the first time.Anyway, I will likely go back, adjust to "customer service" as seen today, and make the dog food last longer
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January 2024 by snoopy's RC
Fish are not kept in correct tanks and they say its there temporary home and I've gotten three fish from this store that keep dying none of the employees even told me I needed a air pump or air stone will be shopping there for supplies only the staff is very friendly great customer service.
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January 2024 by Lynda Rust
They had exactly what I needed and they were friendly and helpful.
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December 2023 by Frederick G.
Ordered online and picked-up in store on 12/5/23 at about 1:30pm. Made an additional purchase while there. Met two members of the staff. Both were exceptionally friendly, warm and helpful. Very pleasant experience. Thank you!
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December 2023 by Kerri Danicic
The staff at the Wauconda store is always so helpful and knowledgeable. I really appreciate that.
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November 2023 by Eva
Great products and I LOVE the workers !! I'd like to be friends with all of em !! ?
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September 2023 by Primo B.
This place is the best! I purchase all my dog food from them and the groomers do a great job! Place is always super clean and organized and Management is top notch! Michelle and Janet go above and beyond to make your experience pleasant!!
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September 2023 by Donna Marie Dowd
I took my very large, Greater Swiss Mountain Dog in to get his nails clipped, something he doesn't particularly like. Our groomer, Stephanie, was fantastic! The entire experience was pleasant for him and for me. This store has people who know and understand big dogs. I am actually closer to another Pet Supplies Plus but choose this location because the staff are beyond friendly and helpful. We are greeted every time we visit, even if they are slammed with customers. I haven't met an employee here who wasn't wonderful. Highly recommend Pet Supplies Plus in Wauconda.
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August 2023 by Bob Dylan
Excellent Selection ! Always greeted by the staff (who are just awesome). Keep it up. This store is my forever store. Highly recommend.
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July 2023 by Elizzabeth Kaufman
This store and the people who work here are truly wonderful. They always recognize and remember my dog, and always greet her by name. They are super helpful and knowledgeable. Highly recommended.
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June 2023 by Beau Jeffrey
Great store! A HUGE variety!The people are friendly & helpful! ?
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May 2023 by Morgan DeRose-Bond
We brought our puppy here for her first groom and were extremely disappointed. She came home with her face and hind end kind of trimmed and that’s about it. They say they did her behind but if they did it was hardly done, chopped different lengths. We were told they were unable to cut her body down even in the slightest because she was too nervous (she has a long coat and really needed some length off). She was washed and blowed dry but somehow came home with more matting than she went in with? I’m thinking getting her hair wet and blow drying caused it. We brush her multiple times a week and use a matting tool so matting was extremely minimal. We were able to clip her coat down for a summer cut from 4 inches to a half inch in length ourselves with no resistance from her. I feel like they didn’t put in any effort and I feel like we paid for a shampoo and dry which we could’ve done ourselves. 2 stars because we appreciate she was washed and dried but that’s about it, I was pretty upset by the condition of her coat when we inspected it upon getting home.
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May 2023 by Morgan DeRose
We brought our puppy here for her first groom and were extremely disappointed. She came home with her face and hind end kind of trimmed and that’s about it. They say they did her behind but if they did it was hardly done, chopped different lengths. We were told they were unable to cut her body down even in the slightest because she was too nervous (she has a long coat and really needed some length off). She was washed and blowed dry but somehow came home with more matting than she went in with? I’m thinking getting her hair wet and blow drying caused it. We brush her multiple times a week and use a matting tool so matting was extremely minimal. We were able to clip her coat down for a summer cut from 4 inches to a half inch in length ourselves with no resistance from her. I feel like they didn’t put in any effort and I feel like we paid for a shampoo and dry which we could’ve done ourselves. 2 stars because we appreciate she was washed and dried but that’s about it, I was pretty upset by the condition of her coat when we inspected it upon getting home.
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April 2023 by Jordan Humphreys
The store is always clean, STOCKED, and friendly! Truly a group of people who love animals. We got our baby groomed here by Taylor for the first time and as we think the grooming is kiiiiinda pricey, we are willing to pay it for the quality and…well, look at this face ? love this store for sure!
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April 2023 by Rebecca Sage
Clean, decent selection without being overwhelming, and a great place for pups to get a snout full of smells. Pricier than I'd prefer. Conveniently located and a mom-and-pop place.