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March 2024 by Mike Harbut
Customer service is a thing of the past, at what point are we enabling incompetence?
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February 2024 by Lili S
I have been banking with Chase ever since I moved to this area almost a decade ago. I have multiple products from Chase and very pleased with the customer service that has been provided so far. Paul Sotos, the branch manager and his colleagues are always helpful.
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July 2023 by Sherry Illy
It's been ok, I have been passed up before in this place by other people when I was there first and waiting I haven't like that very much.
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July 2023 by clinton nelson
I love Chase
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July 2023 by Grace Bodycot
They were very helpful
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July 2023 by Debbie Kaminsky
Worst bank ever! Can't access my money through the banks ATM, I've now tried 4. I will be closing all my accounts including my credit cards.
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August 2022 by Anthony Mazur
This chase branch seems to kinda have their own set of rules. I used Waucondas branch for 7 years and from now on I will drive past foxlake chase and go to wauconda to handle Business. Only thing foxlake has managed to do is solar out the roof and be loathed by a majority of the chase account holders of the fox lake area.
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March 2022 by Karina Estrada
Walked in at 4:45PM to open an account had all documents needed however they refused to help me because they close at 5:00PM and they stated it would take 30 minutes. It is my understanding that if you close at 5 you stop serving new customers at that time but you should help the customer that walked in before that.
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September 2021 by Cody W
5 Stars, they always take care of me
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June 2021 by Anthony Gorski
Used their drive up atm early this morning to deposit a large amount of cash. The machine was having trouble processing the transaction and it wasn't posted to my account. I used atm machines for over 20 years and never had a problem. I had to call the 800 number to get the credit. The credit won't be available until 11pt est! Unacceptable! I called the branch manager Paul to complain about their negligence. He didn't seem to care about having their atm machines maintained. The customer service at the Chase bank in Cary is A LOT BETTER!! I am definitely changing banks after this. This is totally unacceptable!! Beware of the Chase bank in Wauconda!
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September 2020 by Diane Klick
Outstanding service at Chase with Leland Galan, investments and Julie at the Wauconda brach- beyond exceptional experiences every visit, every call, every time!Thank you, Leland and Julie!
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July 2020 by Eldina Isakovic
I'm not a fan of this branch, they don't fulfill actual requests and services they are supposed to provide. It has been 10-12 days since i was at the branch and filled paperwork and thought all my requests we're put in the system, i was told that everything is set and i would receive my cards in the mail within 3-5 business days but have not received anything. So i called the customer service number and they told me that nothing was actually changed on the account, so now i have to take the time again and go back to the branch to re do everything.
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July 2020 by Nick Alvarez
I couldn’t get a withdraw at the window because I have an account outside of Chase. I have been here 2 times and didn’t have problems withdrawing money at the window. I was told I could use the atm inside and I did. I put my card in the atm and the money I tried to withdraw got STUCK in the machine. The manager couldn’t help me because I don’t have an account with chase. Now my money is stuck in a machine that A lot of people have access to. I have the proof that I tried to take money out. There WAS NO sign stating issues with the atm.
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May 2020 by Hanh nguyen
I have been a customer with Chase for over 25+ years. I am never disappointed with their customer service, staff, and managers; they all provide very good customer service. I often see the Manager, Paul, and banker, Julie, who are both wonderful. They are a huge asset to the bank: attentive, helpful, humble, acquainted, friendly, timely, knowledgeable, professional, and understanding of customer's needs. Words can not express how great their service is. I'm thankful for all the assistance they have provided at the Wauconda, IL bank and highly recommend anyone to this bank.
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May 2020 by Peggy Check
I've always had good professional service from this staff but I have to give an extra thumbs up to Julia N. for her always prompt, always thorough and always appreciated service! Kudos!
