Ace Hardware Wauconda is a well-stocked local store that offers a good selection of household and hardware items. While the staff members are friendly, helpful, and quick to assist, some customers feel they lack the in-depth knowledge about products that used to be common in the past. The store is known for its excellent customer service, with employees who are willing to show customers around and solve problems, sometimes even going beyond expectations, such as the owner personally reaching out to resolve issues. The store provides a convenient alternative to larger box stores like Menards and Home Depot, especially because it is closer and saves on gas. Although prices tend to be a bit higher, the convenience and personal attention balance this out for many shoppers. The store carries popular brands for grills, power tools, and paint, making it a reliable place to find what is needed for household repairs or projects. Overall, Ace Hardware Wauconda offers a friendly shopping experience with a wide selection and responsive service, making it a preferred choice for locals despite some perceptions of less extensive product knowledge among staff.
Super friendly staff- everyone asks if you need help as soon as they see you.
June 2024
Jeff, thanks for taking care of us. Not only did you show us around, but you were happy to. That’s pretty unusual now days. My wife and I enjoyed talking to you as well. That ego light is pretty bright…
June 2024
Very helpful staff but charging my purchases was down. Paid cash
