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February 2024 by jamie goettgoett
Amy was very nice and considerate. She took a lot of time helping me find all my documents. I really appreciate all her help come to Amy she’s really good at her job
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February 2024 by Harley Bollinger
Amy was exceptional and very helpful and fast with the preparation. I originally forgot about a 1099-R but when I remembered it she adapted to it quick and got it taken care of with no issues. Would definitely recommend to anyone!
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February 2024 by Autumn Jaeger
I had an appointment yesterday at 4 and got called into work last minute. I called and asked to reschedule and Amy was so kind enough to open a bit early for me before I had to work today. She was very sweet and went through everything and answered any questions I had. I always come back to this location and never have any issues.
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February 2024 by Melody Smith
Amy was amazing!!! Super quick and super friendly. Definitely coming back.
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February 2024 by Amber ray
Amy was awesome
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February 2024 by Luis M. Huesca
Amy was so patient and everything went okay.
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February 2024 by Corrine Petri
Any is amazing, my original office was closed & she diligently called & left vm until I was aware office was closed & she veered me to other office to save my time!! Thank you Amy!!
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February 2024 by Stormy Cupcake
Things were explain wonderfully and my agent amy was absolutely wonderful! Quick and efficient! Would suggest 10/10! (:
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December 2023 by Jason Gabriel
First of all, my appointment was at 1:30 pm. I made the appointment in Washington, Illinois (I live in Galesburg, Illinois) as I have an emergent need for the advance this year and my local Jackson Hewitt was unavailable until later this week. I arrived early at 1:10 pm and proceeded to wait until 2:40 pm before the previous appointment was completed. There were several different customers scheduled at one appointment time prior to my own scheduled appointment and to say that the tax representative, John Fendrich was inordinately slow (beyond that which is seen when being careful, he seemed untrained?) in completing even just my own simple head of household application would be generous. I left the office FINALLY at 4 pm after being told I wouldn't know how much my approval was for (in the past, I've ALWAYS received a text as I've walked away from the office but I still haven't gotten one 20 minutes later) AND I was RUDELY and INAPPROPRIATELY asked by the tax preparer why I was claiming my own daughter as she has a different last name than my own!! I've claimed her the last FIVE YEARS AND NEVER BEEN ASKED THAT QUESTION, and quite honestly that was the final straw even after waiting for his prior CUSTOMERS (scheduled in one appointment time) for over an HOUR after my scheduled appointment (though the tax preparer, John Fendrich NEVER came out and gave any type of apology or timeframe until I finally approached him at the one hour mark). I was also told that he had NO COMBINATION for the safe containing the prepaid debit cards so I'd have to wait for direct deposit which I've NEVER had to do with the advance or otherwise. He claimed to have checked with a "manager" who had no "combination" either!?! LET ME ADD THAT SAID DAUGHTER, thanks to being kept an additional 2.5 hours beyond my original appointment time, is now WAITING while I drive back from Washington. Don't worry. I've been transcribing this review to my daughter while I drive while she's now waiting at Galesburg High School after her pep band practice for me to return. Thanks John Fendrich and Jackson Hewitt. Literally NEVER had this happen with my daughter before, thank God she's 14 now and patiently waiting while her AMAZING band instructor gets her a snack. Angry and disappointed with service doesn't cover it. This should've never been the case. No explanation or apologies provided. Just gaslighted inexplicably over my own daughter's last name and why I claim the daughter I support....
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March 2023 by Pam Rampy
Ivory was wonderful! He was very informative and patient with me. Very good experience!!! Total professional.
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March 2022 by Ava Demanes
Ivory was very kind and helpful. He was informative and knowledgeable in a field that I am not. I was very thankful for his help with my taxes and would definitely use him again.
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March 2022 by Amber Flynn
Ivory was amazing. That's was customer service should be! It's nice to leave a tax preparer and feel confident in your return.
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March 2022 by Lorro Wilson
We had a great experience with marcella she was fantastic , answered all our questions
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March 2022 by Amber Renee
Ivory was wonderful and he should get a bonus or promotion he helped me so much and walked me through everything
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January 2022 by from this woman point of view
Ms. Marcella Buckley was great can't wait to see her next year