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November 2024 by JOE KENNEDY
I started this claim August 22nd and soon discovered that it was not going to be easy nor fast, after 4 interactions to resolve this claim I was fortunate enough to call the toll-free number and speak with Angela Turcaz, she was quick to research status of my claim and within not time I was back on track; or so I thought. even though I had provided all information with invoice the reply I got next indicated that the invoice must have the mileage noted before the claim could be processed. so, I contacted the repair facility and asked to generate the changes requested and re-submitted the document again. after receiving the automated reply of acceptance and 30-day waiting period it has now been another week and no reply? seems this should be simple enough to let someone know what status is? we I emailed my new friend "Angela Turcaz" and again she was quick to reply that the check had been cut on 11/8/24 and sent out on 11/11/24....WOW!
If only I had Angela Turcaz helping me to resolve this from the beginning how satisfied I might be and how much less work EVERYONE involved would have had to do!
someone needs to recognize her for the efforts she has taken to provide this level of service and make note to also explain to Mike Tasler, Karina Arteaga and Chris (Unknown last name) they can make note to step up their customer service a notch or two or perhaps shadow with Angela for some pointers.
thanks,
Joe Kennedy
NPA/CRM82558226
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November 2024 by Eddie Tubbs
I was a new RV owner and have learned a lot from this experience. Mistakes were made on both sides in processing my claim. I didn’t understand the procedure, but I do now. Timeline wise, it took too long to process. I sent in documentation twice and it was not processed as soon as it should’ve been. I am happy now and will try to do better on the future . I thank their team in helping me. On the phone representatives were most professional.
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November 2024 by Stephanie Maxwell
Only used my warranty once, but they were fast to aproove coverage so that my motorcycle was taken care of within a short time at the dealership.
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November 2024 by Rick Tamez
The lady Patty Knapp that was helping me this morning was so helpful and nice. Your company must be so proud to have a person like her working for you!! Rick Tamez
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November 2024 by Hector Araujo
AGW has saved me over 2K in repairs to my VW 2019 Tiguan. Not an indication that the vehicle is bad, but over 5 years that’s not bad. But, the point here is that AGW has been more worth having. AGW accepted the claims with no disputes. AGW provides peace of mind knowing that it’ worth having the protection.
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November 2024 by RED
Sounded great when I purchased the RV, until you have an issue under warranty. $100 deductible my A$$. 9 issues, and only 3 covered under warranty? Then AGWS doesn't want to pay Industry Standard Labor rate, and next thing you know you're out of pocket $650, plus $150 for the initial inspection fee, as AGWS won't pay that either. Guarantee I will make sure if I have any other issues, I will be on that call, and will swing by another repair company to get their labor estimate as well.
If AGWS will only cover "this amount for replacement parts" that's fine, you can buy the parts, and ship them.
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November 2024 by Allyson Martinez
I bought a new used car with low miles 2-3 years ago. I also purchased an extended warranty. Recently, there were a few items that concerned me, so I decided to have the dealer do the 90,000 mile maintenance. They discovered some items that could be covered by the warranty; I found out warranties do not typically cover exhaust issues (and there is another $2000 in work needed including a new catalytic converter). When the dealer contacted AGWS, they immediately called me and requested the maintenance records. I had all of my receipts and just needed to fill-in a few details on the maintenance schedule. **It’s very important to keep your receipts and a list of what is done at what mileage point and by whom.** The dealer told me warranty companies want maintenance records to make the vehicle owner has not ignored previous recommendations for repairs. We typically do our own maintenance or have a family friend/mechanic do it. I am not sure they would have/could have caught these issues without the equipment available at a dealer. What may have helped is that I had my car into the dealer 2-3 times for factory recalls. I had ALL of that paperwork, and every time the dealer had done a multi-point inspection with no recommendations! Lastly, I had no idea until I needed warranty work done, but warranties cover labor at a dollar amount per hour. My warranty covers labor at $150 per hour; my Ford dealer charges $209 per hour. For warranty work, I had to pay the difference of $59 per hour plus tax on all the labor. Parts were covered. I ended up paying about $1450, and the warranty paid $2880. My deductible was only $100, which was nice.
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November 2024 by Mike Rubio
Very nice experience and Tony was outstanding in advising and setting expectations
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November 2024 by Emory Alger
Highly disappointed with their coverage. It looks good on paper but they want to drastically reduce labor rates that are industry standards and the most costly part of a repair. My Freightliner service manager fought for us to have them cover the damaged parts and labor that was caused by a parts failure, but in the end AGWS just told them "that's not our problem". Buyer beware, you have no recourse. Their adjusters have a list of reasons not to cover your repair and you have no say in it. I will never renew with AGWS, complete waste of money.
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November 2024 by Mike Tenney
When I bought a new sxs the dealership sold me this extended warranty. When a manufactured part failed and stripped out the gearbox they wouldn't cover it. Even though the dealership where I bought it said it's a warranty issue and it wasn't from abuse. They just don't want to pay to have it fixed. The people who look at what's wrong have no clue what they are even looking at.
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November 2024 by David Stead
Worked with a guy named Tony. Tony was great! Owe you a beer sir!
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November 2024 by DAVID C
Tony was very helpful with getting me my account info
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November 2024 by Camille Evans
Serena took the time to look into my claim and called me back after she received the information and gave me the update. She did a fantastic job!
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November 2024 by Holli Lawton
Assisted by Tony Mayte and could not have asked for a more favorable outcome. Each question was answered, Tony was friendly, helpful and very professional. What a great company and what a wonderful representative of your company - Tony M!
H. Lawton
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November 2024 by Vinnie Lup
I am a new customer at American Guardian. I called today with a request for some documents and Tony Mayte in Claims Customer Service was able to help me instantly.
