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November 2023 by jose martinez
Great ambience! Amazing doctors. dr. Hanover is the best veterinarian in the county he has countless years of experience definitely someone you can trust completely with your pet. Definitely recommend fully.
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September 2023 by Wesley T. Nichols
I brought both my dogs in for the first time today. The whole team was excellent. My dogs were given a thorough exam and the vet allowed me plenty of time to discuss the concerns I had regarding their health.
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September 2023 by Kathy Tullio
I've been bringing my pets here for the last 5 years. Great vets and staff. Prices are reasonable.
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August 2023 by linda erickson
If you like being manipulated and lied to, then this is the place for you! I took my dog in for his annual exam on a Friday and was seen by a female Vet. I had no concerns about him when I brought him in. After my dog was examined, she told me how they had taken blood for a more extensive blood test because of his weight loss. I felt manipulated to agree to the test because of the way she framed the conversation to me, including saying that they would have to do further testing depending on the outcome of the test. While outside with a tech who was trying to get a urine sample from my dog, another employee came out and said they needed more blood. She claimed the sample they had taken didn't clot. WHAT?? Off goes my dog to get poked again. Because they were unable to get a urine sample, I was told at the front desk that if I couldn't get a urine sample they could catheterize him for an additional fee. The Vet said she would call me the next day with the results and I left feeling unnerved by the whole process and $647 lighter in the wallet. Fast forward to the next week on Wednesday......I still hadn't heard from them and decided to call. I was told that a different Vet called me. I asked what number did they call me at and they gave me my cellphone number. I checked my call log, voicemail, and even went on-line checking my cell account for incoming calls at 7:30 a.m. and guess what? There were none. WOW, that's just not cool. I will find a different Vet when considering future care for my furry friend. My advice: RUN, don't walk away from this practice.
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June 2023 by harmony
I took my cat Nola to see Dr. Hanover Sr. Back in January 2023 due to my cat being in distress, not eating, breathing seemed off and her behavior was not her norm.I was told numerous times by Dr. Hanover she is stressed. Again I knew this was not right. I had to push for more tests to be done sadly Dr. Hanover Sr. Misdiagnosed Nola with asthma when she was experiencing signs of onset pulmonary edema. He sent us home that night and it got much worse. The vet staff also left her in the back for several hours before seeing her when I was advised to bring her back in. If they do not have enough staff they should of referred us to the proper faculty sooner.Due to Dr. Hanover misdiagnosing her and administrating two steroid shots, it aspirated her into heart failure. It was concluded today 6/22/23 after numerous rechecks with a now cardiologist that she was pushed into early heart failure due to being misdiagnosed.Trust your instincts do your own research. Due to Dr. Hanover Sr.'s Failure to look at every possible diagnosis, he pushed my cat into heart failure. It caused us both unnecessary stress and heartache. Most of all it has shortened my cat's quality of life due to his misdiagnosis.Do not bring your pets here thank god I listened to my instinct and got a second opinion.My hope is this case is used as a reminder to not always diagnose the first scenario, but used as an opportunity to learn from. To listen more to your clients and do a thorough examination, and if you are stumped to please refer patients sooner to a specialist.
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May 2023 by Amber Parks-Eskew
Very great vet. My family has been bringing their pets here for 10+ years now. Highly recommend!They also take the voucher you get from the state. The state gives you one voucher. Per year, each voucher allows one pet to be spayed or neutered.
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May 2023 by Bria Gorman
Wow what a great find for us! Better then fox lake or round lake. The dr Hanover was amazing his wife and him really made this place with care in mind for animals my dog has never been more calm while at the vet. Really good prices and the kindest staff I've ever met at a vets office. Fox lake kept losing our records and wait times are crazy. Round lake I called to become a new member there they failed to book my apt. And were very rude for being a new client thay wasnt the best to be treated like that. This place made me feel so relieved and took good care of us we have been searching for this type of place. Will definitely be coming back and recommending to others 100% thank you guys!! They also take unopened dog food for the rescues they work with also loved the convenience of walking straight out to my car from the exam room how efficient! 10/10 truly impressed!
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May 2023 by Melissa “Liss” Fiumefreddo
I absolutely love this vet hospital. I took my baby there yesterday due to her having some problems with her back legs. With X-rays, it's her ACLs & left hip. My dr put her on medication & there was an instant change in my girl. Today, she is walking even better & even jumped off the bed with assistance.I'm grateful for their help ? ❤️. Thank you for giving Jinxx some more time to make memories with us ❤️
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March 2023 by Jill Grindeland
Would share but lowest level wasn't accepted. Worked on horse for longest time using rubbing alcohol, that constituted $1,8000.NoThrtr erer no positive trsults sna wouldanan
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December 2022 by Leon Gordon
Very thorough and considerate of what you want for your dog. Very helpful and knowledgeable about animals but always consider what you have to say too.
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November 2022 by Amanda Gross
Fair prices compared to others. They offer boarding and grooming services on top of your typical veterinarian stuff.After parking, simply call the number located on the sign in front of your space and give them your space number. Someone will come out to take your pet inside while you wait in your car although I have seen a few people go in with their animals. I've never had to wait long and the doctor would call me on my cell phone if needed.Super easy process that seems to work well. I can imagine it getting pretty warm in your car during the mid-summer days so we will check back on that. Overall I would highly recommend!!
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November 2022 by Wendy Tepper
My cats and dogs have been going here for 14years. They make every effort to fit you in for an appt. The staff are kind and patient and the vets are happy to answer all of your questions. I trust my animals with them 100%
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October 2022 by Leah Scott
I liked that the staff put you in your own room with your animal. I didn't have to wait in my car or a waiting room with lots of other people. The staff was very professional. I like Dr. John Hanover Jr.
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October 2022 by Patty Gorski
These people truly care about your pet.They saw how lethargic our dog Keira was and got her hydrated very quickly.Thank you for treating her like she was your own!
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August 2022 by Elizabeth Enlow
Very friendly and professional. Love to see the vets and everyone. All very professional!!
