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August 2024 by Samantha Dunn
Mihai and Junaid were so helpful with all of the things I needed when I visited today. They were patient and knowledgeable about the phone upgrades I was looking at and all the questions I had. They were kind, communicative, and so helpful. I was able to get done everything I needed in store which was amazing. I've been to other locations that did not provide service like this, thank you both so much for all your help today!
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August 2024 by James
Mirza went above and beyond to help with my sim card staying after hours to make sure i had my service working
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April 2024 by Michael Duffy
Sales person, Mirza, could not have been more helpful. Advised us of all options. We ended up with three free iPhones and a total package that was $100 less than what we were paying with the competition including an additional phone. Mirza stayed well past closing time to make sure we had everything we needed. Excellent employee.
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March 2024 by Mr. Myers
The efficiency of the employees at the Volo store is obvious
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February 2024 by Parker Gibson
Awesome employees they were cool and we had fun while we waited for the phones to update and transfer
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February 2024 by Matthew Resek
Went in to trade in my phone for a new one and was helped by Clay (I think that was his name sorry) and he was super helpful and made the process very simple, in and out in 30 minutes. A few hours later I went back with my mom and sister for their trade-ins and Mirza was super helpful with them as well and even stayed after close to finish up their phones. Our family has gone here for over a decade now and we’ve always had great service at this location!
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February 2024 by Connie Karpinske
Amazing service. Mirza went above and beyond. He stayed well past an hour after closing to finish setting up our new phones. He was very polite, helpful, funny, and professional. I have been a customer for over 12 years and this was probably one of the best customer service experiences!!! THANK YOU MIRZA, You are the BEST!!!!!!
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December 2023 by deb aukerman
Great experience purchasing a new phone today in Fox Lake, IL
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November 2023 by Jacob Lenz
Should really update their hours since the store is closed 2pm to 3pm for lunch on Sundays. I guess a 6 hour day really needs an hour lunch.UPDATE: Responded to their request for more information and never heard anything back. If you look at the reviews for this store and other ones they own it is a common theme to randomly close during business hours. Definitely will be taking my business elsewhere and possibly switching from verizon who I have been with for a decade+.
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October 2023 by Yann Nsoga
Went in there to pick up my phone I had bought online, ended up spending 4 hours because corporate kept putting a hold on my account. Needless Robbie at the Volo store was very patient and helpful making sure I didn't spend another second longer and finally acquired my phone. He also helped me transfer all my data to my new phone in a timely manner! Very happy now thank you.
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October 2023 by Leah Currie
Mizra, was so helpful and explained everything so well. It was a great experience!
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October 2023 by mike stancill
was given one price when ordering and then another when I went to pick up
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September 2023 by Justin Oechsle
Mirza was incredibe in helping me set up my new phone. Friendly, polite, and very knowledgeable
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September 2023 by Eddie Brooks
Helpful, knowledgeable and easy to talk with.
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September 2023 by James Maynard
All good
