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“I recently had my cellphone fixed here and I had a great experience! The owner was friendly and knowledgeable, and were able to quickly diagnose and fix the issue with my phone. The prices were reasonable and the service was efficient. I highly recommend for anyone in need of cellphone repairs!”
“I've been to this store 2 times and the service is amazing. I recently purchaed 2 new iPhones for my business and Marshall was extremely helpful. He took his time with me and answered all my questions. Thanks again!”
“Scott was very helpful! We came in with a long complicated lists of things we needed done and Scott was able to help us with everything in a timely matter. I recommend this store!”
“Even though AudioSmith was over a hour drive away I have to say it was well worth it. Brought my new bronco raptor to them with a budget in mind. They stayed close to my budget w/o trying to upsell me everything. They gave me a few suggestions and let me decide. Went with hertz cento speakers and a JL sub . All I can say is this system ROCKS ! Couldn’t be happier. Very fair price to say the least. Bringing back my F150 raptor for an upgrade as well. I definitely recommend AUDIOSMITH.”
“Must be new owners last x I was there it was filthy, smelly and there were bugs crawling everywhere...HOWEVER IT WAS CLEAN N STOCKED N THE GIRL WAS GOOD! I left happy ?”
“Went to the ATT store to pick up some new iPhone 15’s for the family. A couple of bumps along the way, but the manager made it happen and we walked out with 3 new 15 pro max. Great service and professionalism.”
“This is a great shop! The current crew, especially Brandon, are smart, friendly, patient and have the single focus of getting you what you want and need. Good old fashioned customer service!”
“Amazing help from the manager Israel yesterday. Very kind and patient with help setting up a new device from a very broken phone. He kept trying until we were successful and it alleviated so much stress.”
“Today my family and I went to the Round Lake location to upgrade our iPhones. We were greeted by two incredibly kind and welcoming employees: Bryan and Julian. They were very quick to help us get our upgrades, as well as incredibly willing to answer any questions we had and were overall super helpful and friendly. When there was downtime due to transfers or software needing to be updated, both Bryan and Julian took the time to ask questions about us and were so enthusiastic during the entire process. This is by far the best experience we’ve had when getting new phones and we will 100% be back!”
11AM - 6PM
1388 US-12, Fox Lake
Mobile Phones
“Nick is the reason I drove over 40 minutes out to this location rather than go to the T-mobile 5 min from my house. He went above and beyond in helping me with everything I needed. Very patient, knowledgeable, down to earth, and overall a pleasure to work with. Thank you Nick for your amazing service! ?”
“Lupe was very knowledgeable. She took the time to explain my options and answered my questions. She took her time and explained what she was doing as we went through the process. By far the best experience I’ve had at a Verizon store. Was dreading the process of purchasing a new phone, she was amazing. Actually left the store with a smile on my face!”
“Thank you to this two wonderful lady’s name Elly & Karina they help me out a lot I really appreciate it, elly gave me the idea of doing the parental control app for my kid and also another person in here heard about it and Karina help her with the parental control app as well they are amazing and caring about our kids safety. They need a build-bored with there pictures on it parents check your kids apps.”
“I received great service from this outfit. The young man who helped me synced my old and new phones and was very patient and helpful, with a little bit of humor as well.”
“Andrew and Chris were super helpful helping me switch my cell to AT&T. Fast, courteous, and knowledgeable. Would highly recommend dealing with this store location”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
11AM - 6PM
2207 US-12, Spring Grove
Mobile Phones
“Ryan was so helpful when I stopped into the store a few months ago to change providers. He answered all my questions and was so patient. I stopped in again today with questions and needed a new screen protector. Again, Ryan was so helpful in replacing my screen protector and answered all my questions. Thank you so much, Ryan. You are an awesome representative of T-Mobile.”
“This has been the best T-Mobile location/provider location I have ever had the pleasure of dealing with. I had the strangest issues going on with my phone, but Michael , the store manager not only helped me to resolve a very complicated issue but stuck through it to the resolution which came a few days later and was extremely helpful and communicative throughout the entire process. If you need anything from T-Mobile, I highly recommend this store!”
“The clerk was very knowledgeable very helpful then try to push any extra sales pitch help me switch phones I even bought a tablet but I will say this Metro PC service needs to improve with the longing so much advertising into their servers and just too much”
“I recently submitted an insurance claim and when I received my replacement phone, I needed assistance getting it setup. Danny explained I needed to call customer service myself or I would need to pay a connection fee. The person I was talking to via customer service was extremely confused thinking I was adding a line not transferring my service. Thankfully Danny was able to help get it sorted out and my phone was properly connected! Thank you Danny for going above and beyond to provide excellent customer service! Much appreciated!!!”
“This is the 2nd time that Karen goes above and beyond on helping me my wife and my daughter. Karen is very professional , knowledgeable , and able to assist all costumers that come in through that door. She greets all and is able to help all. Karen makes sure costumers don’t walk out the door without being waited on. I did retail quite some years ago and am costumer orientated. And know how important it is to make sure the walk out of the shop happy so they can come back and shop at the same store. You can tell when people really want to help and love their job. This employee Karen goes above and beyond. Keep up the good job.”
“Michael was super helpful and knowledgeable. He helped me find a repair center so I could get my phone fixed and trade in my phone. I went from having to pay nearly $1300 for a phone to only having to pay $300. 100% recommend this location”
“Friendly and knowledgeable staff. My go-to store for the past several years. They never try to upsell you anything more than what you need. Infact they even offer savings tips if something is cheaper (like directing to neaby Costco T-mobile center if something is cheaper there)”
“This Antioch location is huge. It's worth driving that extra distance for, definitely. Shelves are kept well organized. Compared to some other Walmart stores their aisles are wider and cleaner which makes it easier to walk around and fill up that oversized shopping cart.”
“Stopped in today to have my SIM card replaced and was helped by an associate named Matt (I think). He was incredibly helpful and very friendly. By far, this was the most pleasant experience I have ever had at a Verizon store. He was able to resolve the issue with my SIM card promptly and also recommended adding on the 5G Home network to our plan due to our eligibility for a substantial discount, and I'm loving the performance of the service so far. Thanks, Matt!”
“This store has the most amazing personnel. Particularly in their Manager, Peter. I was having a very bad experience with the ATT folks in their store and Peter was the most helpful, compassionate person you could ever ask for. He made numerous calls to ATT on my behalf and argued with them for close to an hour trying to get resolution. While on hold, he offered me a chair and water. AMAZING customer experience! Shop here and shop often, but whatever you do, don't buy a phone from ATT!!”
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“Mihai and Junaid were so helpful with all of the things I needed when I visited today. They were patient and knowledgeable about the phone upgrades I was looking at and all the questions I had. They were kind, communicative, and so helpful. I was able to get done everything I needed in store which was amazing. I've been to other locations that did not provide service like this, thank you both so much for all your help today!”