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“Recently came to the Antioch store and was helped by Peyton. He was very attentive, knowledgeable, friendly and kind. He helped me make decisions on the phone I needed when I was undecided but he always kept my must haves in mind. I feel great with my choice and am so glad to have had help and service from Peyton.”
“Came in to do a phone upgrade Freddy helped us out very well left us with no questions and we left extremely satisfied 11/10 customer service will definitely be visiting this location for any other needs!”
“I want to take the time and thank dhaval at xcell wireless for helping with various tech issues...solved every problem we came along...great service and store..also bought a galaxy tablet I'm happy with.”
“I watched Simon take care of some customers before my turn with such professionalism and patience with a difficult situation. He continued with my much less challenging reason to be at his store in the same manner. Impressed by the people before me.”
“Bill and his sons did an excellent install of my sound system for my boat last year (2024). 8 speakers, 1 sub, 1 amp, 1 in-cabinet stereo w/ 2 head units. As well as a gps chart plotter. This year I had a technical issue with my gps chart plotter not showing a depth reading or sonar image. Bill worked tirelessly to rectify this including multiple calls with Garmin tech support. In the end, Garmin sent a new unit (under warranty) and rectified the problem. This likely cost Bill and Audiosmith many hours and loss of revenue, but most importantly it shows the support and dedication he gives his customers. A+++. - Thank you again Audiosmith!”
“Must be new owners last x I was there it was filthy, smelly and there were bugs crawling everywhere...HOWEVER IT WAS CLEAN N STOCKED N THE GIRL WAS GOOD! I left happy ?”
“Rick has the best customer service. We went to the Crystal Lake location and didn’t have a good experience. Decided to drive out to FRG and were very happy with the customer service Rick provided. We will now make this our go to location.”
“I had the best experience today. Morgan and Adrian were phenomenal. They were extremely kind and knowledgeable. I couldn’t be more happy with their help today. Absolutely wonderful people. Thank you!!!”
“The team at this location is very knowledgeable and helpful. Jairo is great! So kind and patient with all the questions I had. Kurt was also great to work with. I ended up saving money after all was said and done! Highly recommend this location even if you have to travel a bit.”
“Today my family and I went to the Round Lake location to upgrade our iPhones. We were greeted by two incredibly kind and welcoming employees: Bryan and Julian. They were very quick to help us get our upgrades, as well as incredibly willing to answer any questions we had and were overall super helpful and friendly. When there was downtime due to transfers or software needing to be updated, both Bryan and Julian took the time to ask questions about us and were so enthusiastic during the entire process. This is by far the best experience we’ve had when getting new phones and we will 100% be back!”
10AM - 8PM
1388 US-12, Fox Lake
Mobile Phones
“Nick is the reason I drove over 40 minutes out to this location rather than go to the T-mobile 5 min from my house. He went above and beyond in helping me with everything I needed. Very patient, knowledgeable, down to earth, and overall a pleasure to work with. Thank you Nick for your amazing service! ?”
10AM - 7PM
485 IL-173, Antioch
Mobile Phones
“Lupe was very knowledgeable. She took the time to explain my options and answered my questions. She took her time and explained what she was doing as we went through the process. By far the best experience I’ve had at a Verizon store. Was dreading the process of purchasing a new phone, she was amazing. Actually left the store with a smile on my face!”
“Went in on a Saturday, talked to Joe,My wife had a new S24 ultra, and made mistakes and really messed up her Facebook and had multi logins Joe was determined to fix it and he did was very helpful and knowledgeable
She told his manager Jim he deserved a raise, for all his work getting her new phone working .”
“Thank you to this two wonderful lady’s name Elly & Karina they help me out a lot I really appreciate it, elly gave me the idea of doing the parental control app for my kid and also another person in here heard about it and Karina help her with the parental control app as well they are amazing and caring about our kids safety. They need a build-bored with there pictures on it parents check your kids apps.”
“I received great service from this outfit. The young man who helped me synced my old and new phones and was very patient and helpful, with a little bit of humor as well.”
10AM - 6PM
2207 US-12, Spring Grove
Mobile Phones
“I have been with this location for a long time. And I have to say I was not always the professional one. But Everyone especially Vic stayed professional and helped me out a lot. Not only that. He helped the Combined Veterans of McHenry out last year and donated one day Phone service for the Sailors Thanksgiving hosted by the VFW. You put a lot of smiles on Sailors faces that day.”
“This has been the best T-Mobile location/provider location I have ever had the pleasure of dealing with. I had the strangest issues going on with my phone, but Michael , the store manager not only helped me to resolve a very complicated issue but stuck through it to the resolution which came a few days later and was extremely helpful and communicative throughout the entire process. If you need anything from T-Mobile, I highly recommend this store!”
“The clerk was very knowledgeable very helpful then try to push any extra sales pitch help me switch phones I even bought a tablet but I will say this Metro PC service needs to improve with the longing so much advertising into their servers and just too much”
“I recently submitted an insurance claim and when I received my replacement phone, I needed assistance getting it setup. Danny explained I needed to call customer service myself or I would need to pay a connection fee. The person I was talking to via customer service was extremely confused thinking I was adding a line not transferring my service. Thankfully Danny was able to help get it sorted out and my phone was properly connected! Thank you Danny for going above and beyond to provide excellent customer service! Much appreciated!!!”
“Friendly and knowledgeable staff. My go-to store for the past several years. They never try to upsell you anything more than what you need. Infact they even offer savings tips if something is cheaper (like directing to neaby Costco T-mobile center if something is cheaper there)”
“This is the 2nd time that Karen goes above and beyond on helping me my wife and my daughter. Karen is very professional , knowledgeable , and able to assist all costumers that come in through that door. She greets all and is able to help all. Karen makes sure costumers don’t walk out the door without being waited on. I did retail quite some years ago and am costumer orientated. And know how important it is to make sure the walk out of the shop happy so they can come back and shop at the same store. You can tell when people really want to help and love their job. This employee Karen goes above and beyond. Keep up the good job.”
10:00 AM - 8:00 PM
4912 Northwest Hwy Suite A, Crystal Lake
Mobile Phones
“Today my husband & I went to get new phones. I was dreading the whole process. BUT Scott C. made our customer experience a great one. We were immediately greeted and assisted upon walking in the door. Scott was very knowledgeable, professional, friendly & had a great sense of humor. He made sure we were happy with our new phones and had all of our questions answered. Really made us feel valued as customers of AT&T. Thank you, Scott.”
“This store has the most amazing personnel. Particularly in their Manager, Peter. I was having a very bad experience with the ATT folks in their store and Peter was the most helpful, compassionate person you could ever ask for. He made numerous calls to ATT on my behalf and argued with them for close to an hour trying to get resolution. While on hold, he offered me a chair and water. AMAZING customer experience! Shop here and shop often, but whatever you do, don't buy a phone from ATT!!”
“This Antioch location is huge. It's worth driving that extra distance for, definitely. Shelves are kept well organized. Compared to some other Walmart stores their aisles are wider and cleaner which makes it easier to walk around and fill up that oversized shopping cart.”
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“Charlise, was patient, friendly & knowledgeable. We witnessed that by the other 2 customers ahead of us. When our turn came, we got the same level of service. We also learned that older Verizon plans start gather extra charges after time passes. Great to know, $20 per month was saved on the new plan, with the exact same features. -- She really went above and beyond!”