-
March 2024 by Zachary Christian
We have their fiber service and we couldn’t be happier!
-
March 2024 by Lisa Cook
Rarely goes out pricing steady.
-
February 2024 by Shianne Hilt
Internet is very slow and too expensive
-
January 2024 by Sara Crook
Their billing system is a little lacking..
-
November 2023 by Matrix
Horrible internet speeds and very inconsistent. Very outdated and stone age provider.
-
October 2023 by Amanda Hackwith
Was WAY better before they “improved” it. Just an excuse to raise the bill. Have had no internet for 2 days and won’t until at least 2 more days, but will I get a credit?…..NO! No available tech support unless Mon thru Fri during business hours. After that you get a foreign company who doesn’t speak English or know how to fix anything.
-
October 2023 by Georgeanne Kestner
The tech was very knowledgeable. He connected our fiber-optic line quickly and explained what he was doing.
-
August 2023 by Gary Claxton
These people really care about their customers. I mean seriously, no joke, they take care of those who are loyal to them. As long as I'm in service range and their in business..... I will choose them every time!
-
December 2022 by melissa miller
This is by far the worst internet service we have ever had. I regret switching and will be going back to sparklight. Out of 4 months i have never been able to stream because the service they promise is nowhere close to what they con you into signing up for
-
November 2022 by Amanda C
If I could give 0 stars I would. Royell is laying down cable tonight in Auburn and while their crew did this they cut the cable to our internet provider. Now we have no internet and our provider has to come out tomorrow and hopefully they can repair the damage without us having a major wait. To make matters worse, when Royell made the mistake they just buried over the cables and didn't even bother to mark where the mistaken cut is. So now our provider has to hunt for it. Don't get your internet from this ill operating crew.
-
October 2022 by donald Raymond
Very reliable. Have bin with many, many years. Anybody out in the country? Looking for good internet. The best I could get was 5 megs down but it was all the time and that was pretty good for where I'm live Wish we could get more of
-
October 2022 by Steve Boehler
Open until 6:00. Friendly and helpful receptionist.
-
June 2022 by Gary P.
BUYER/CONSUMER BEWARE: I had Royell Communications for years. Getting rid of them was a wise decision. For one thing, they were very over priced compared to Sparklight Communications, and their upload/download speeds were unacceptably LOW compared to Sparklight (or AT&T...if you have any sense, get AT&T). Their technicians were sloppy and did poor work. They did not clean up any of their mess. They just left if for us to pick up. That's totally unprofessional, and we felt it was homophobic. They treated us like second-class customers. The office manage was an officious B****. She was rude, unprofessional, homophobic, unhelpful, and when she gets tired of helping, she just won't talk to you anymore. LOUSY CUSTOMER SERVICE! She also would not cancel our account, and we had the written-notice run around (we live 2 doors down....you really want me to run a note over to the officious B****? I don't think so. We had problems with a very rude installer who came over to replace something on our internet hook-up. We had spent a lot of money have a nice, ACCESSABLE, locked enclosure placed around our hook-ups at the bottom due to vandalism and harassment. This j*** actually REFUSED to work on it at all; CLAIMED that their polices or "the law" said that they did have to touch anything until I went out with a hammer and disassbmeld the entire enclosure. It was just more homophobic harassment from Royell. The wonder owner, Joe Royer, he's such a good little Southern Baptist and Christian....everyting except that, "love thy neighbor," commandment that he doesn't obey. Here's my example and proof of what kind of person he is: My spouse and I are senior citizens and are disabled. We had to purchase a new air conditioner from Best Buy. They put it in the back of our car. The next day we had to get to Saint Louis for a medical situation. It was early in the morning, and the Royell guys were all just sitting out on their back porch, having coffee and smoking their cigarettes and talking. My spouse walked over and asked two of their young, strong 30-someting-year-old men if they could PLEASE just assist us with taking this new air conditioner out of the back of our car and just put in on the back porch. PLEASE. We don't want our car smash, broken into, and robbed with a brand new AC unit in the back while we were in Saint Louis. I think most people get that. Joe's employees did. So two of them started to come over to just get it out. lol....we did NOT ask them for installation services! So what did good-Christian, Joe Royer (oh, we even used to go to church together at First Christian Church in Virden.). He called his two guys back and told them to come back immediately and they were NOT to help a couple of disabled senior citizens from potentially being robbed and their car broken into. That's his brand of faith; Christianity; and what it means to be even a decent NEIGHBOR or decent corporate citizen. I find him to be more of a homophobe and bad neighbor than I do any kind of God-fearing anything. And as far as the 5-star reviewer, if she could really get that many devices running on Royell anything in 2016, I'd like to know what sweetheart deal she got. We had them then. That wasn't possible. lol...not unless her devices were made in the 1980's! If she has their phone service, I wonder if that perhaps come with a box attached to the wall with a crank on the box. The idea that you could pay for Royell's slowest speed available and do all of that is, well, let's just say, "non-sense." I had their service. I don't believe a word of that review. Not based on years of knowledge and experience with this so-called, "company." Gosh...I wonder if she may have been an employee?
-
June 2022 by Faith Yanor
We've had Royell for many years. Couldn't be happier with their service. They are quick to respond to issues and very professional.
-
June 2022 by Austin Hackwith
Worked great at first but hasn't worked for awhile and the office isn't even open 10 hours a day so unless you are unemployed you won't have time to contact them
