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June 2024 by Skully Fatboy
I have been doing business with Jim and Lois for over 20 years and the quality and expertise is the best in the Chicagoland area. I manage a fleet of 12 specialized units for the rail industry throughout North America. I try to rotate equipment through Chicago as I don't trust anyone else to maintenance and repairs. This is a very busy shop so I can see some of the reviews struggle with being a one off repair, but if you want the work done right Jim is the guy. Unlike most owners he's wrenching daily for decades so yes phone calls and technology are not his strong suit. However, dealing with part back orders nationally Jim has a network to find just about anything anywhere my trucks are when we are down and out of service his suppliers have national warranties which we've only used once without issue. He does the work that most shops can't or won't touch. They don't advertise and are a true word of mouth business success, but unfortunately only have so much time and space to handle the work. They have done work from a complete body removal of truck cab to swap frames to change a burnt fuse. If you read the reviews, the only bad reviews are those of people who didn't get work done there and just couldn't get a place in line, which sucks but he was probably handling a emergency for me. LOL - Thanks Jim and Lois for all you do!!
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November 2023 by David Rolon
Was waiting on a call back with an estimate and never heard from Jim? I called him several days later and he said I am working on your estimate I will call you back later. Never heard from the guy. His business must be booming if he doesn’t want the money I guess? It’s too bad that people just get overwhelmed with work and aren’t able to follow up and flourish because of their lack of ambition. Well I guess this is how they operate here reading the other reviews. Good luck I just went elsewhere!
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September 2023 by mitch heidkamp
I had work done here several times. They are extremely slow and the communication is terrible. I was waiting countess times for a return phone call and never received one. They had my truck for months and after I finally got it back I had nothing but problems with it due to cheap parts.Unless you don't mind waiting in the dark for them to work on your stuff. I recommend not bringing your vehicle here. I got screwed on warranty work due to the lack of communication from them.Beware!!!!!!
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September 2022 by Mar M
They know diesel engines and trucks!
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June 2022 by Herb Zinn
A good diesel mechanic is hard to come by in the city. P & P is about an hours drive from me. Made an appointment 6 days ahead of time.Called at 11AM the day before the appointment to confirm the time the shop opens so I could be there bright and early for everyone's convenience.Lois answers the phone and tells me the shop opens at 7AM, and "Jim will call you back." I dutifully set my alarm for 530AM to guarantee time for breakfast and a shower and still get there promptly before 7AM.By 3PM, Jim hasn't called back so I call. I'm told Jim is out on a tow and will call me back shortly.At 325PM the receptionist calls and tells me, "sorry, we're backed up. Can you call back on Tuesday." That's 6 more days away. Just to make another appointment??? *I* have to call *you* in order to find out I cancelled all my activities that day to go to make an hour drive at 6 AM just to find out you can't see me???Sorry Lois and Jim, I'm not about to waste 12 more days just to find out my next "appointment" is being pushed back like the first one.
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May 2022 by Z Crash Test Corpse Z.
A good diesel mechanic is hard to come by in the city. P & P is about an hours drive from me. Made an appointment 6 days ahead of time. Called at 11AM the day before the appointment to confirm the time the shop opens so I could be there bright and early for everyone's convenience. Lois answers the phone and tells me the shop opens at 7AM, and "Jim will call you back." I dutifully set my alarm for 530AM to guarantee time for breakfast and a shower and still get there promptly before 7AM. By 3PM, Jim hasn't called back so I call. I'm told Jim is out on a tow and will call me back shortly. At 325PM the receptionist calls and tells me, "sorry, we're backed up. Can you call back on Tuesday." That's 6 more days away. Just to make another appointment??? *I* have to call *you* in order to find out I cancelled all my activities that day to go to make an hour drive at 6 AM just to find out you can't see me??? Sorry Lois and Jim, I'm not about to waste 12 *more* days just to find out my "appointment" is being pushed back yet again.
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August 2020 by Ibrahim A
P and P were able to repair my box truck when no one else could. I highly recommend!
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June 2020 by Kevin Ayala
my hydroboost lines we're about to pop and Jim got them fixed and got my truck ready to go the very next day. Great service for a great price from a great mechanic.
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April 2020 by Marc M
They know diesel engines and trucks!
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January 2018 by Steven Driscoll
Their prices are very reasonable the knowledge the guys here have is great, and these guys know the ins and outs, new and old. Brought my 6.7 ford here last year after being referred to them and they were quick fixing my issue (result of cheap fuel), getting me in and out. During the cold weather this year, check engine light comes on and I lose power. I bring the truck by, he diagnoses and fixes the problem very quickly. Go for test drive, check engine light is off and truck is back at full power.
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October 2017 by Ricky Rose
jim and his guy work on my truck and did one hell of a good a** job definitely will go back to them ans tell people about them
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March 2013 by Michael Faber
Good Diesel Mechanics ...
