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December 2023 by Would Likeknow
Go in hoping for a PVC breather hose and brought in the hose along with the matching nipple so they could just see what hose off the reel fits ....well the guy at the counter tells me theyonly have radiator hoses for my car ....I try explaining they definitely have the hose needed . What looks like a manager maybe another employee comes out tells me it needs to be ordered from Honda. I ask can you find a matching hose off one of the rolls of vacuum line etc ? ....no no I'm not going threw the whole shop .....then after a moment of back n forth he goes in back for maybe 30 seconds comes out says either too big or too small ...I go to auto zone ask for the hose in hand woman takes me to the reels of hose in back, what do you know it's a 3/8th fuel line! was exactly what i needed .....auto zone did what nappa wouldn't .... find the car part needed at a auto parts store ...
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December 2023 by DEO G
Good service but very expensive compared to other part stores.
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November 2023 by Guillermo Ramirez
Good service
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November 2023 by William Ciccia
NAPA Auto Parts the only auto parts store I use the employees are really really smart there and if they don't have what you need they will get it from you from one other other stores and have it delivered aren't too many places doing that these days try Napa you will be well taken care of and get what you need
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May 2023 by Mike McAuley
Very fast friendly service. The counter person, Cory, showed me options available, and suggested like items that are available. I also received discounts on my order because I am in their system.
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May 2023 by Kaerzet Usa
I wish they have more parts in stock /on the shelf. Order for tomorrow I can myself from the internet. Stores are to have parts on the shelf not shine&wax junk - thats what walmart is for. Nice crew thou -u got some stars thanks to them.P.s. to make it better. Every time some comes in and ask for part you don't have order 3-5 and keep 'em on shelf. . .
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May 2023 by Akhanes Salamoun
Horrible customer service
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February 2023 by Dan
Was a pleasure shopping at Napa. Sales person was awesome and took the time to help me get a battery for my truck and hydraulic fluid for my tractor. This place has everything you need. Just a tip go there first, you will be so happy you did.
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May 2022 by tim mack
Excellent parts great people always great especially downers Grove location
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November 2021 by Dereck NightRida Leon
Ordered online, got the message and email that my order was ready for pick up. Show up after work maybe 15 minutes before close. They said they couldn’t find it and asked if I payed? And proceeded to turn off the store lights not even 2 minutes after they “looked” it was just an oil change kit. But that’s fine I guess I can take my business where they want to take care of their customers
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November 2021 by Roy Johnston
Had the part I needed in stock and 20% Discount
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October 2021 by Zach Plunkett
I came into your store today around 4pm and the staff was very helpful, but I do not think I will ever shop here again. The noise from whatever business is upstairs is absolutely atrocious. You can hear the rafters and windows shaking around with all the stomping. It doesn't sound like a safe environment to shopping and I personally feel horrible for the staff that has to work through that.
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April 2021 by Sentinel Reviews
I came into your store today around 4pm and the staff was very helpful, but I do not think I will ever shop here again. The noise from whatever business is upstairs is absolutely atrocious. You can hear the rafters and windows shaking around with all the stomping. It doesn't sound like a safe environment to shopping and I personally feel horrible for the staff that has to work through that.
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March 2021 by Mike C
Best place to get parts.
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February 2021 by eric arndt
Terrible customer service. Workers here could hardly lift the box of parts. Out of shape and bad hygiene. Very dirty store.
