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September 2024 by Jonathan G
If you need a great auto repair business, Star Auto Authority is the place to go! I flew into Illinois to purchase a vehicle and wanted to get it checked out before driving home. This place was the only business who recognized that I needed to get in soon and Bill was able to schedule me in. They did a comprehensive check and recommended some repairs. I decided to get my brakes replaced. For a auto repair business that looked this nice, i felt that the repair quote was very reasonable and fair. They even provided a loaner so I could run some errands. The service provided was top notch. I just wished that there was a business like this in my home state.
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August 2024 by Rachel Talty
I arrived late on friday afternoon with a noisy a/c,
It was going to be a hot summer weekend .
Jesse greeted me and gave me a loner car for the weekend and said they would look at it on Monday, Which was fantastic!!
I was worried and anticipating a large bill when Jesse called &
Said a ziploc bag was stuck up in the motor somehow. Lol
My bill was less than anticipated under $150.00 including oil change. :)
This was the cleanest repair shop I've ever seen.
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August 2024 by Amy Heller
Very good service; explained what they did and suggestions for next service. It was a pleasant easy experience. Would definitely go back to them.
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August 2024 by Noah Malina
Mike and his guys did an absolutely amazing job fixing up my Hyundai, they kept terrific communication throughout the process and it was a wonderful experience overall!
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August 2024 by Pat Favia
I wasn't expecting this experience taking my work truck in for what I thought would be a expensive transmission job.
I was met by the assistant manager Jesse who was very helpful. They ran some test and came back with great news. A few parts needed to be replaced and it runs great. Thanks very much.
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August 2024 by Ronak Mallik
Have been coming here for years. Even though it's a hike for me, it's definitely worth it. They have the expertise to correctly diagnose problems and often make recommendations to save you money. I've never felt taken advantage of. Great service and fair prices. Plus, they have loaner cars. Highly recommended!
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July 2024 by Y W
Excellent service! We’ve been bringing our cars there for over 15 years. They are very transparent with what service we need, what we can wait on, and how much everything will cost. They are honest and trustworthy. This past winter, when the temperatures were sub-zero, I was stranded with a dead battery. I called Star, Bill immediately sent someone to pick me up, got me a loaner and ordered a tow truck. I said I could wait inside a nearby store, I was fine and he wouldn’t have it. He really took care of the situation but also me without hesitation. This is just one of the many reasons we continue to utilize Star Authority. Something will always pop up with life and vehicles, I know we can always count on them.
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July 2024 by James Mulroe
Great experience here! Brought my car here for the first time and Jesse was very helpful along the way, including setting me up with one of their complimentary loaner cars when I ended up needing more work than originally anticipated. Results were perfect and will definitely be coming back!
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June 2024 by Jaden Smith
My Chrysler 300 was having electrical problems so I brought it to a mechanic shop. My car was there for a week and they tried multiple things and couldn’t figure it out. So I called Bill at Star auto, I explained my problem and he told me he would Guranttee he could figure out the problem in a reasonable time. That’s exactly what he did. Dropped it off late Tuesday . Wednesday they called me at 9am and let me know the problem was figured out and it would b done in a few hours. Thank you Bill and Star auto!
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June 2024 by Rosemarie Menacher
Excellent service and very professional. A courtesy car is lent to you if needed for no extra charge. The staff is very knowledgeable and polite. I would recommend Star Auto Authority to my friends and family.
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June 2024 by Joshua Wright
I'll only take my cars to Star Auto Authority - been coming back for over 10 years on all regular maintenance. After getting burned by too many sleazy/ shady big-name dealerships that cut corners, take forever, do a poor job, and rip you off... these guys were a breath of fresh air. At Star Auto Authority you'll get excellent service that goes above & beyond, knowledgeable & honest technicians, unmatched convenience, and fair prices. I look forward to free coffee & cookies in the waiting room after dropping my car off in the morning, if you're in the area they'll drive you to work & pick you back up at the end of the day - or give you a loaner car, which you can pick up at any time in an emergency (real life-saver). After my car's been serviced here, there's a peace of mind & confidence on the road, they don't miss anything and it's always fixed correctly the first time, and will recommend future maintenance without being pushy so I'm never caught off-guard. Can't go wrong with a free car wash either... Definitely best experience with a mechanic I've ever had, A++
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June 2024 by Alena Papendik
Highly recommend Star Auto for all your repairs. They explain everything throughly and I can guarantee I never had any reoccurring issue. Their folks are polite, real people that relate too you. Their loner cars are a lifesaver to keep your life on the move while your cars in the shop. I've been going to Star for 20 years and never, not one time had an issue or complaint, they are Five Star quality!!! Thank you Bill and Mike for all these years of unbeatable service!!!
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June 2024 by Jenn Koeune
I had my very injured BMW towed to Star Auto. Every light and error message you could imagine were illuminated on the dash. Even ones I had never seen before. The first place I had it at, they couldn’t even diagnose the problem because the car kept dying when trying to run the diagnostic testing. Star Auto was able to figure out what was wrong and made the repairs. Bill was very good about calling and texting me updates along the way. Great communication and great customer service. And now I’ve got my car back and it has been running very well. I would definitely recommend Star Auto Authority for repairs, especially German cars as that’s what my experience was with.
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May 2024 by Jean-Paul Simonpietri
Bill, Jake, Technician Chris O. and the guys at Star Auto are absolutley incredible. Long story short I ended up with a small magnet stuck to the INSIDE of my #1 cylinder while trying to do a simple spark plug change. In the blink of an eye a $60 routine maintenance job turned into a nightmare that was going to cost me a LOT of money. I had it towed to a nearby shop and they told me I had 2 options: tear apart the head which would also have to include machining surfaces along with all of the parts that would need to be replaced during the disassembly process with a total price tag of around TEN THOUSAND DOLLARS or replace the engine. I took my dad's advice and called Star and ultimately decided I'd have the car towed (which Bill arranged using Ernie's) to them to do the work. My dad has done a bunch of business with them and always speaks highly of the quality of the work and maybe more importantly how ready they are to actually HONOR their warranty. Plus if they're available they offer immaculate Toyota Corollas as complimentary loaners. The NEXT day, Bill called to tell me that disassembly of the head was not necessary because they were actually going to be able to remove the magnet through the spark plug hole!!! Not even 24 hours after my car's arrival at Star they had it ready for me to pick up. It doesn't stop there...! They even went the extra mile and installed the spark plugs I'd bought and did an oil change because they saw it was due!! Since the job was all labor, what was a $10k job from shop #1 turned into a final price of $1600, with the integrity of my motor intact. Mind due to how this all unfolded everything happened over the phone. I can't stress enough how much money and heartache they saved me over the fact that the most reliable car I've ever owned which has treated me so well for so many years had been effectively destroyed by my own hands. These guys at Star Auto will get the job done for you and they'll do it right and with integrity. They're now the only shop I'll even consider using from here on out. If you're thinking of it, just pull the trigger and take it there. You will not be disappointed. Thank you Star Auto for saving my car!! I look forward to getting to meet you guys one day!!
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May 2024 by Magic Young
Great place great service