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July 2024 by Jeff Lockwood
The older guy with glasses needs costumer service training. I walk in with my child and tell him to try on a cute sweater we saw on the racks. As he was trying it on, the guy is full on staring at us like we are gonna steal…at least be discrete. After 10 minutes of walking around we start heading to the exit and we see him checking a gentleman’s bag who was JUST walking into the store and is already scolding him. TERIBLE!!!!
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July 2024 by Ana Gomez
I love this store affordable prices and cute things
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July 2024 by Jillian O'Malley
Plan to spend 30+ mins in line to check out regardless of day/time
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July 2024 by Cleo Catalfio
Unorganized store. Selection is limited. Shelves are in disarray and merchandise is all over the floor. Not a pleasant shopping experience unlike the store in Florida which is a pleasure to shop.
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June 2024 by Sasa Vrtunic
I waited almost one hour, only one cashier is worked!
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June 2024 by Mehmet Celepkolu
They had only one fitting room for 100 people in the store. People had to wait for 45min in the line.
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June 2024 by J
TERRIBLE service.
I went in for a return- item in perfect condition with all tags and the receipt. The manager refused and said returns for the purchased price aren't allowed after 30 days, which I know is not true from making returns at other Ross stores. I showed her the Ross return policy on the receipt AND on the Ross website which state that refunds are given in the form of credit after 30 days but the manager was rude and kept stating her policy was right. She said to talk to corporate so I asked for the number. She referred me to a different number and when I pointed that out, she rolled her eyes and gave me another number.
I called corporate from the lot and was told to walk back in because my return should have been accepted. Corporate notified the district manager and the store manager and told them to accept my return. I was told by Corporate to call back from the register if they didn't.
Even after I went back in, the manager kept insisting her return policy was correct, not what corporate Ross said/does. No... how does a manager not know the return policy of her own store??? Stop making excuses. I don't what the manager's deal was that day, but do not make up a bogus return policy (and returns are quite common so I'm pretty sure she knew the policy) and blame it on the customer for not knowing it. I remained cordial throughout the ordeal, yet the manager was rude. At the end, she referred to the situation as "a learning opportunity." I'm sure this wasn't her first time dealing with a return, but ok.
Props to corporate Ross for swiftly dealing with the situation.
Thumbs down to the manager and the associate who just went along with it.
Retrain your managers and your associates.
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May 2024 by Linda Prochnow
This is the best place in town for finding some deals and steals on really nice designer stuff. Their household stuff is especially low priced.
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May 2024 by Kari Huerta
A little bit of everything for the kids
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May 2024 by john beran
Nice Ross, enjoy the hunt for new treasures at amazing prices.
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March 2024 by Yuana Sosa
Honestly the store is big and it also looked really full and nice however the customer service I received was not it. I went in to do a return and the lady was not pleasant she had an attitude and it was like she didn’t want to be there.
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February 2024 by Raka Huq
Horrible store that is mismanaged with rude staff.
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January 2024 by F Hernandez
Bless the workers at Ross dress for less. Angels among us.
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January 2024 by eltenda's channel
A little messy but they have great deals
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December 2023 by greg french
So hard to rate Ross because you're going to get some good deals but the clothes are disorganized the place is a mess staff is usually slow and unfriendly it's a train wreck but I can't stop going as long as they have the deals
